Question follow-through · 44648

Revenue and Customs: Information

To ask the Chancellor of the Exchequer, whether HMRC plans to improve its (a) telephone and (b) online chat services to ensure that people can receive human assistance when digital systems fail to provide information.

answeredTreasury

About this written question

A written question asks a government minister for information in writing. Parliament publishes the question and any answer.

Answering body: Treasury
Tabled: 7 Apr 2025
Target answer date: 22 Apr 2025
Answer: 28 Apr 2025 · 21 calendar days after tabling

Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.

More questions by this MP on Economy and business

Pensions: Inheritance Tax · 1 Jul 2025
Economic Growth: Hazel Grove · 29 Oct 2025
Income Tax and National Insurance · 10 Feb 2026
Treasury: Pensions Ombudsman · 10 Feb 2026
Tax Avoidance · 9 Mar 2026

Shared topic keywords suggest a connection; they do not establish a follow-up.

Votes on this topic

These Commons divisions share a topic label. The question did not necessarily lead to a vote.

Recorded timeline

7 Apr 2025
Question tabled
To ask the Chancellor of the Exchequer, whether HMRC plans to improve its (a) telephone and (b) online chat services to ensure that people can receive human assistance when digital systems fail to provide information.
22 Apr 2025
Target answer date
Date supplied by the official written-questions record.
28 Apr 2025
Answer published
Once they have submitted an A1 certificate renewal or other time-sensitive application, customers can use the “check when you can expect a reply from HMRC” tool which is available on gov.uk to confirm when they are likely to receive a response. Customers ...

Open official record

Official data retrieved 28 Sept 2026.

Later records

Possible follow-up questions

Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Mortgages: Competition

13 May 2025 · To ask the Chancellor of the Exchequer, what recent estimate her Department has made of the number of homeowners who are unable to switch to a cheaper mortgage due to changes in the (a) lending regulations and (b) policies of their current lender.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Mortgages: Competition

13 May 2025 · To ask the Chancellor of the Exchequer, what steps her Department is taking to support people in switching to more affordable mortgage products.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Banks: Innovation

30 May 2025 · To ask the Chancellor of the Exchequer, what steps she is taking to ensure that banks support innovation in relation to (a) digital assets and (b) other areas.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Pensions: Inheritance Tax

1 Jul 2025 · To ask the Chancellor of the Exchequer, what assessment her Department has made of the potential impact of bringing most unused pension funds within the value of a person’s estate for Inheritance Tax purposes on people currently receiving pensions.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Alcoholic Drinks: Excise Duties

22 Jul 2025 · To ask the Chancellor of the Exchequer, what assessment her Department has made of the potential merits of increasing draft duty relief for (a) consumers, (b) pubs and (c) breweries in Hazel Grove constituency.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Economic Growth: Hazel Grove

29 Oct 2025 · To ask the Chancellor of the Exchequer, what steps she is taking to help increase economic growth in Hazel Grove constituency.

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Income Tax and National Insurance

10 Feb 2026 · To ask the Chancellor of the Exchequer, when her Department will asses the impact of changes to income tax and national insurance, monitored through information collected from tax receipts, as referenced in Income Tax: Maintaining the Personal Allowance a

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Treasury: Pensions Ombudsman

10 Feb 2026 · To ask the Chancellor of the Exchequer, whether officials from HM Treasury who are providing support to the pensions Ombudsman have any involvement in the investigation of complaints concerning pension schemes for which HM Treasury has policy responsibili

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Public Sector: Workplace Pensions

10 Feb 2026 · To ask the Chancellor of the Exchequer, what assessment she has made of the reasons for differences in the speed of implementation of the McCloud remedy across public service pension schemes; and what steps are being taken to ensure consistent and timely

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Tax Avoidance

9 Mar 2026 · To ask the Chancellor of the Exchequer, how many individuals with outstanding Loan Charge liabilities are estimated to have debts exceeding £140,000; and of those, how many she expects will be able to settle under the terms announced following the McCann

Unreviewed candidateSame MP and department; topic relationship is unreviewed

Tax Avoidance

9 Mar 2026 · To ask the Chancellor of the Exchequer, for what reason the settlement opportunity arising from the McCann Review does not include those whose use of disguised remuneration schemes occurred before 9 December 2010 or after 5 April 2019.