Question follow-through · 40450
Revenue and Customs: Telephone Services
To ask the Chancellor of the Exchequer, pursuant to the Answer of 4 March to Question 33256 on Revenue and Customs: Telephone Services, (a) what steps her department is taking to decrease the average wait time for calls to be answered by HMRC and (b) what
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 24 Mar 2025
- Target answer date
- 28 Mar 2025
- Answer
- 28 Mar 2025 · 4 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Economy and business
- Soft Drinks: Taxation · 22 May 2025
- Low Alcohol Drinks: Prices · 29 Aug 2025
- Business Rates: Wholesale Trade · 16 Oct 2025
- Business Rates: Wholesale Trade · 16 Oct 2025
- Public Sector: Washington and Gateshead South · 16 Jan 2026
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
24 Mar 2025
Question tabled
To ask the Chancellor of the Exchequer, pursuant to the Answer of 4 March to Question 33256 on Revenue and Customs: Telephone Services, (a) what steps her department is taking to decrease the average wait time for calls to be answered by HMRC and (b) what
28 Mar 2025
Target answer date
Date supplied by the official written-questions record.
28 Mar 2025
Answer published
HMRC received additional funding last year to recruit more customer service advisers to help improve telephony performance. HMRC recognise the real difficulties that delays on phones cause customers. At the end of last year, performance on helplines had i...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Soft Drinks: Taxation
22 May 2025 · To ask the Chancellor of the Exchequer, what assessment her Department has made of the potential merits of extending exemptions to the proposed lactose allowance for milk-based drinks to equivalent milk-substitute drinks as part of the Soft Drinks Industr
Alcoholic Drinks: Prices
29 Aug 2025 · To ask the Chancellor of the Exchequer, whether her Department has made an assessment of the potential impact of (a) VAT rates and (b) other fiscal measures on the relative pricing of (i) alcohol-free and (ii) alcoholic drinks.
Low Alcohol Drinks: Prices
29 Aug 2025 · To ask the Chancellor of the Exchequer, whether she has considered the potential merits of (a) tax and (b) subsidy incentives in reducing the cost of alcohol-free drinks.
Business Rates: Wholesale Trade
16 Oct 2025 · To ask the Chancellor of the Exchequer, what assessment she has made of the potential impact of planned business rates reforms on the wholesale sector; and if she will consider extending retail-equivalent reliefs to wholesalers.
Business Rates: Wholesale Trade
16 Oct 2025 · To ask the Chancellor of the Exchequer, what assessment she made of the role of wholesalers in maintaining supply chain resilience when determining eligibility for business rates reliefs.
Heat Batteries: VAT
2 Jan 2026 · To ask the Chancellor of the Exchequer, what assessment she had made of the potential implications for her policies that heat batteries do not qualify for VAT relief through the Energy Saving Materials framework, while being MCS-certified and eligible for
Heat Batteries: VAT
2 Jan 2026 · To ask the Chancellor of the Exchequer, whether she has considered adding heat batteries to the list of Energy Saving Materials.
Public Sector: Washington and Gateshead South
16 Jan 2026 · To ask the Chancellor of the Exchequer, how many public sector workers have received an above-inflation pay rise in Washington and Gateshead South constituency since 5 July 2024.