Question follow-through · 39654
Telecommunications: Consumers
To ask the Secretary of State for Science, Innovation and Technology, what plans his Department has to enable Ofcom to regulate poor customer service.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Science, Innovation and Technology
- Tabled
- 19 Mar 2025
- Target answer date
- 24 Mar 2025
- Answer
- 28 Mar 2025 · 9 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
19 Mar 2025
Question tabled
To ask the Secretary of State for Science, Innovation and Technology, what plans his Department has to enable Ofcom to regulate poor customer service.
24 Mar 2025
Target answer date
Date supplied by the official written-questions record.
28 Mar 2025
Answer published
Ofcom’s principal duty, established by the Communications Act 2003, is to further the interests of citizens and consumers, and Ofcom sets its regulatory framework to promote good outcomes for consumers, in line with this duty.For telecoms, Ofcom has a dut...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
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