Question follow-through · 39372
Social Security Benefits
To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of the time taken for cases to be allocated to a case manager.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 18 Mar 2025
- Target answer date
- 20 Mar 2025
- Answer
- 26 Mar 2025 · 8 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Social security and pensions
- Access to Work Programme: Applications · 26 Mar 2025
- Supported Housing: Housing Benefit · 29 Aug 2025
- Supported Housing: Housing Benefit · 29 Aug 2025
- Pensions: Advisory Services · 10 Oct 2025
- Access to Work Programme · 28 Oct 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Recorded timeline
18 Mar 2025
Question tabled
To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of the time taken for cases to be allocated to a case manager.
20 Mar 2025
Target answer date
Date supplied by the official written-questions record.
26 Mar 2025
Answer published
The department administers a wide range of benefits, and as such the information you have requested is not held centrally and to provide it would incur disproportionate cost.
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Access to Work Programme: Applications
26 Mar 2025 · To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of the time taken for Access to Work applications to be allocated to a case manager; and what steps she is taking to help reduce this waiting time.
Pensions Ombudsman: Standards
15 May 2025 · To ask the Secretary of State for Work and Pensions, what discussions she has had with the Pensions Ombudsman on the adequacy of the time taken for a complaint to be allocated to an adjudicator.
Pensions Ombudsman: Standards
15 May 2025 · To ask the Secretary of State for Work and Pensions, what discussions she has had with the Pensions Ombudsman on the adequacy of the time taken for complaints to be resolved.
Supported Housing: Housing Benefit
29 Aug 2025 · To ask the Secretary of State for Work and Pensions, if she will review the level of the Housing Benefit disregard for young people living in supported accommodation.
Supported Housing: Housing Benefit
29 Aug 2025 · To ask the Secretary of State for Work and Pensions, if she will reduce the Housing benefit taper rate to 55% for those living in supported accommodation.
Pensions: Advisory Services
10 Oct 2025 · To ask the Secretary of State for Work and Pensions, whether he has made an assessment of the potential merits of adjusting in line with inflation the £30,000 threshold over which advice must be sought before a pension is transferred.
Access to Work Programme
28 Oct 2025 · To ask the Secretary of State for Work and Pensions, what progress his Department has made on reducing the time taken for Access to Work applications to be allocated to a case manager.
Department for Work and Pensions: Correspondence
28 Oct 2025 · To ask the Secretary of State for Work and Pensions, whether his Department has issued guidance to staff on the timeframe in which they should respond to MP enquiries.
Department for Work and Pensions: Correspondence
28 Oct 2025 · To ask the Secretary of State for Work and Pensions, what steps he is taking to monitor the (a) number of, (b) time taken to respond to and (c) urgency of MPs' enquiries to his Department.
Department for Work and Pensions: Correspondence
28 Oct 2025 · To ask the Secretary of State for Work and Pensions, what the average time taken was for his Department to resolve MPs' enquiries in the last year.
Department for Work and Pensions: Correspondence
28 Oct 2025 · To ask the Secretary of State for Work and Pensions, what steps he is taking to reduce the length of time taken by his Department to resolve MPs' enquiries.
Social Security Benefits
28 Oct 2025 · To ask the Secretary of State for Work and Pensions, what steps he is taking to reduce the potential impact of the time taken for his Department to make decisions on the finances of applicants.