Question follow-through · 38762
Department for Work and Pensions: Telephone Services
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to (a) reduce waiting times on her Department's helplines and (b) prevent calls from being cut off after long waiting periods.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 17 Mar 2025
- Target answer date
- 19 Mar 2025
- Answer
- 25 Mar 2025 · 8 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
17 Mar 2025
Question tabled
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to (a) reduce waiting times on her Department's helplines and (b) prevent calls from being cut off after long waiting periods.
19 Mar 2025
Target answer date
Date supplied by the official written-questions record.
25 Mar 2025
Answer published
(a) Reduce waiting times on Department's helplinesDWP reviews forecasted telephony demand and plans resourcing accordingly to keep wait times down. Wait time performance is frequently reviewed and where DWP’s telephony is delivered by an outsourced provid...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
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