Question follow-through · 38908
Electronic Government: Complaints
To ask the Chancellor of the Exchequer, how many complaints her Department has received on the difficulty of (a) accessing and (b) using the Government Gateway.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 17 Mar 2025
- Target answer date
- 19 Mar 2025
- Answer
- 25 Mar 2025 · 8 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
17 Mar 2025
Question tabled
To ask the Chancellor of the Exchequer, how many complaints her Department has received on the difficulty of (a) accessing and (b) using the Government Gateway.
19 Mar 2025
Target answer date
Date supplied by the official written-questions record.
25 Mar 2025
Answer published
HMRC has 56 million active users of Government Gateway, who successfully used Government Gateway 435m times for the period 1 April 2024 – 14 March 2025. In the same period HMRC received 472 complaints in respect of accessing and/or using the service.
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
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