Question follow-through · 35626
Pension Credit: Telephone Services
To ask the Secretary of State for Work and Pensions, what steps her Department are taking to reduce phone-line waits for those making an application for Pension Credit.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 4 Mar 2025
- Target answer date
- 6 Mar 2025
- Answer
- 11 Mar 2025 · 7 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Social security and pensions
- Social Security Benefits: Advisory Services · 10 Mar 2025
- Social Security Benefits: Advisory Services · 10 Mar 2025
- Child Benefit · 10 Mar 2025
- Child Benefit · 10 Mar 2025
- Poverty: Children · 17 Mar 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Recorded timeline
4 Mar 2025
Question tabled
To ask the Secretary of State for Work and Pensions, what steps her Department are taking to reduce phone-line waits for those making an application for Pension Credit.
6 Mar 2025
Target answer date
Date supplied by the official written-questions record.
11 Mar 2025
Answer published
The Department for Work and Pensions (DWP) plans resourcing according to forecasted telephony demand in an effort to keep wait times down. Wait time performance and forecasted demand is frequently reviewed and we are continually working to improve our tel...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Social Security Benefits: Advisory Services
10 Mar 2025 · To ask the Secretary of State for Work and Pensions, what assessment her Department has made of the potential impact of reductions to the welfare budget on the number of people seeking welfare advice; and what steps she is taking to ensure advice services
Social Security Benefits: Advisory Services
10 Mar 2025 · To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure advice sector staff receive adequate training to deal with potential changes to the welfare budget.
Child Benefit
10 Mar 2025 · To ask the Secretary of State for Work and Pensions, if she will make an assessment of the potential impact of ending the two-child benefits limit on levels of child poverty.
Child Benefit
10 Mar 2025 · To ask the Secretary of State for Work and Pensions, if she will make an assessment of the potential impact of ending the two-child benefits limit on levels of family incomes.
Poverty: Children
17 Mar 2025 · To ask the Secretary of State for Work and Pensions, what steps she is taking through the child poverty strategy to ensure child poverty is lower in 2029 than 2024.
Personal Independence Payment
17 Mar 2025 · To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential impact of losing eligibility for Personal Independence Payment on the financial security of disabled people.
Universal Credit: Disability
17 Mar 2025 · To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential impact of changes to the Limited Capability for Work and Work-Related Activity group on disabled people in residential care.
Disability: Social Security Benefits
18 Mar 2025 · To ask the Secretary of State for Work and Pensions, if her Department will make an assessment of the potential impact of the proposed changes to disability benefits on public health inequalities.
Social Security Benefits: Disability
18 Mar 2025 · To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential impact of the Pathways to Work Green Paper on the finances of disabled people.
Department for Work and Pensions: Job Creation
18 Mar 2025 · To ask the Secretary of State for Work and Pensions, whether she has made an estimate of the number of new jobs that will be created as a result of the Pathways to Work Green Paper.
Employment: Disability
18 Mar 2025 · To ask the Secretary of State for Work and Pensions, if she will make an assessment of the potential merits of a Work Transition Guarantee to help ensure disabled people keep their benefits for a period after they move into work.
Universal Credit: Health
18 Mar 2025 · To ask the Secretary of State for Work and Pensions, what estimate she has made of the amount of savings raised from (a) freezing the value of the health element of Universal Credit for existing claimants and (b) reducing the value of the health element o