Question follow-through · 35394
Winter Fuel Payment: Telephone Services
To ask the Secretary of State for Work and Pensions, what the (a) average wait time and (b) number of calls received were for the Winter Fuel Payment helpline in each winter since 2015.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 4 Mar 2025
- Target answer date
- 7 Mar 2025
- Answer
- 7 Mar 2025 · 3 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
4 Mar 2025
Question tabled
To ask the Secretary of State for Work and Pensions, what the (a) average wait time and (b) number of calls received were for the Winter Fuel Payment helpline in each winter since 2015.
7 Mar 2025
Target answer date
Date supplied by the official written-questions record.
7 Mar 2025
Answer published
We have provided a response from 2017 only as we do not hold the required data for the years prior. The tables in the response show Total Calls Offered (Volume) and Average Speed of Answer (in an hh:mm:ss format) for each month within each business year f...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
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