Question follow-through · 30181
Personal Independence Payment: Telephone Services
To ask the Secretary of State for Work and Pensions, what steps she is taking to reduce waiting times for recipients of Personal Independence Payment to speak to an advisor over the telephone.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 10 Feb 2025
- Target answer date
- 12 Feb 2025
- Answer
- 18 Feb 2025 · 8 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
10 Feb 2025
Question tabled
To ask the Secretary of State for Work and Pensions, what steps she is taking to reduce waiting times for recipients of Personal Independence Payment to speak to an advisor over the telephone.
12 Feb 2025
Target answer date
Date supplied by the official written-questions record.
18 Feb 2025
Answer published
Prior to January 2025, wait times on the Personal Independence Payment (PIP) enquiry lines were stable and consistent. During November the average wait time for customers making an enquiry about their new claim was less than 7 minutes, and for customers m...
Official data retrieved 28 Sept 2026.
Later records
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