Question follow-through · 28686
Revenue and Customs: Telephone Services
To ask the Chancellor of the Exchequer, what is the average wait time for callers to HMRC helplines; what action is being taken to reduce wait times on HMRC helplines; and if she will make it her policy implement a freephone service when wait times are hi
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Treasury
- Tabled
- 4 Feb 2025
- Target answer date
- 10 Feb 2025
- Answer
- 10 Feb 2025 · 6 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Economy and business
- Agriculture and Business: Inheritance Tax · 13 Feb 2025
- Social Security Benefits: Taxation · 2 Dec 2025
- Public Expenditure: Scotland · 13 Jan 2026
- Public Expenditure: Scotland · 13 Jan 2026
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Code of Practice on Electronic and Workplace Ballots for Statutory Trade Union Ballots · 15 Jul 2026
- Draft Trade Unions (Permissible Means of Voting) and Employment Rights (Unfair Dismissal) (Amendment) Order 2026 · 15 Jul 2026
- Taxation (Energy and Vehicles) Bill Committee: New Clause 5 · 1 Jul 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
4 Feb 2025
Question tabled
To ask the Chancellor of the Exchequer, what is the average wait time for callers to HMRC helplines; what action is being taken to reduce wait times on HMRC helplines; and if she will make it her policy implement a freephone service when wait times are hi
10 Feb 2025
Target answer date
Date supplied by the official written-questions record.
10 Feb 2025
Answer published
Information regarding the average speed of answer is published as part of HMRC’s monthly performance report:https://www.gov.uk/government/collections/hmrc-monthly-performance-reports HMRC know that their service levels have, until recently, been below pub...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Agriculture and Business: Inheritance Tax
13 Feb 2025 · To ask the Chancellor of the Exchequer, what definition of family farm was used when developing changes to inheritance tax relief for (a) business and (b) agricultural assets.
Payments: Fraud
24 Feb 2025 · To ask the Chancellor of the Exchequer, which minister is responsible for overseeing progression of The Payment Services (Contract Terminations Amendment) Regulations 2024.
Bank of England
20 Mar 2025 · To ask the Chancellor of the Exchequer, if she will make an estimate of the potential cost to the public purse of the Bank of England's Quantitative Tightening programme (a) since July 2024 and (b) since its commencement in November 2022.
Bank Services
7 Apr 2025 · To ask the Chancellor of the Exchequer, if she will require the Financial Conduct Authority to consider access to banking services when carrying out local access to cash assessments.
Defence: Finance
19 Jun 2025 · To ask the Chancellor of the Exchequer, whether the planned increase of £13.4 billion in annual defence spending by the 2027-28 financial year includes previously announced funding of (a) £150 million for national security and (b) £4.5 billion for the Sin
Intelligence Services: Finance
19 Jun 2025 · To ask the Chancellor of the Exchequer, with reference to the Answer of 16 June 2025 to Question 59132 on Intelligence Services: Finance, whether the provision of 2.5% of GDP on defence spending includes spending on the increase to the Single Intelligence
Financial Services: Israel
2 Sept 2025 · To ask the Chancellor of the Exchequer, whether the (a) Bank of England and (b) Financial Conduct Authority have a role in the (i) authorisation and (ii) regulation of bond sales (A) by and (B) on behalf of the Development Company for Israel in the UK.
Financial Services: Israel
8 Sept 2025 · To ask the Chancellor of the Exchequer, what was the total value of bonds sold by, or on behalf of, the Development Company for Israel in the UK in the most recent year for which data is available.
Social Security Benefits: Taxation
2 Dec 2025 · To ask the Chancellor of the Exchequer, what steps her Department is taking to ensure that when errors in earnings submissions to HMRC are self-identified and corrected, those corrections are communicated promptly and accurately to the Department for Work
Public Expenditure: Scotland
13 Jan 2026 · To ask the Chancellor of the Exchequer, with reference to her oral contribution of 26 November 2025 on Financial Statement and Budget, Official Report, column 388, what (a) meetings, (b) correspondence and (c) other discussions did she have with Mr Sarwar
Public Expenditure: Scotland
13 Jan 2026 · To ask the Chancellor of the Exchequer, with reference to her oral contribution of 26 November 2025 on Financial Statement and Budget, Official Report, column 388, if she will confirm whether her £820m allocation to Scotland's Block Grant is as a function
Employers' Contributions: Scotland
9 Feb 2026 · To ask the Chancellor of the Exchequer, what assessment she has made of the potential impact of increases in employer National Insurance contributions on the recruitment of young workers in Scotland.