Question follow-through · 28414
Department for Work and Pensions: Telephone Services
To ask the Secretary of State for Work and Pensions, what the average (a) waiting time for people calling and (b) time people spent on hold for her Department was in 2024.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 3 Feb 2025
- Target answer date
- 5 Feb 2025
- Answer
- 11 Feb 2025 · 8 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
3 Feb 2025
Question tabled
To ask the Secretary of State for Work and Pensions, what the average (a) waiting time for people calling and (b) time people spent on hold for her Department was in 2024.
5 Feb 2025
Target answer date
Date supplied by the official written-questions record.
11 Feb 2025
Answer published
The table below shows the Average Speed of Answer and Total Hold Time, in an hours, minutes and seconds (hh:mm:ss) format, for all people calling DWP during the calendar year, 2024. Calendar YearAverage Time to Answer (hh:mm:ss)Average Hold Time (hh:mm:ss...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Department for Work and Pensions: Equality
5 Feb 2025 · To ask the Secretary of State for Work and Pensions, if she will publish the total cost to the public purse for the provision of diversity, equality and inclusion courses for staff in her Department in 2024.
Universal Credit: Refugees
10 Feb 2025 · To ask the Secretary of State for Work and Pensions, what the total cost of Universal Credit benefits accessed by refugees was in 2024.
Department for Work and Pensions: Translation Services
10 Feb 2025 · To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 10 February 2025 to Question 28401 on Translation Services, what the spend was on interpretation for people contacting his Department excluding (a) British Sign Language and (b
Department for Work and Pensions: Translation Services
25 Feb 2025 · To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 18 February 2025 to Question 30518 on Department for Work and Pensions: Translation Services, what the spend in social security benefits was on people receiving those interpret
Access to Work Programme: Mental Illness
25 Feb 2025 · To ask the Secretary of State for Work and Pensions, if she will publish a list of mental health conditions that qualify for the access to work scheme.
Access to Work Programme: Interviews
25 Feb 2025 · To ask the Secretary of State for Work and Pensions, what proportion of interviews for the access to work scheme took place (a) remotely and (b) in person in 2024.
Access to Work Programme: Cost Benefit Analysis
25 Feb 2025 · To ask the Secretary of State for Work and Pensions, if she will make an assessment of the potential merits of conducting a cost-benefit analysis of the Access to Work scheme.
Universal Credit: Medical Certificates
26 Feb 2025 · To ask the Secretary of State for Work and Pensions, how many people claiming Universal Credit received fit notes in 2024.
Access to Work Programme
26 Feb 2025 · To ask the Secretary of State for Work and Pensions, how many people used Access to Work support in 2024; for what reasons; and what the cost to the public purse was of this.
Universal Credit: Foreign Nationals
27 Feb 2025 · To ask the Secretary of State for Work and Pensions, what the cost to the public purse was of Universal Credit payments made to foreign nationals in 2024.
Department for Work and Pensions: Festivals and Special Occasions
17 Apr 2025 · To ask the Secretary of State for Work and Pensions, what (a) religious and (b) cultural holidays are observed by their Department.
Social Security Benefits: Fraud
22 Apr 2025 · To ask the Secretary of State for Work and Pensions, whether benefit fraud statistics are disaggregated by (a) nationality and (b) immigration status.