Question follow-through · 18240
High Speed 2 Line: Complaints
To ask the Secretary of State for Transport, pursuant to the Answer of 27 November 2024 to Question 15335 on High Speed 2 Line: Complaints, how HS2 Ltd differentiates between enquiries and complaints; and how enquiries are escalated to complaints.
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Transport
- Tabled
- 5 Dec 2024
- Target answer date
- 10 Dec 2024
- Answer
- 10 Dec 2024 · 5 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Transport
- High Speed 2 Line: Land · 29 Aug 2025
- Railways: Fares · 25 Nov 2025
- Railways: Season Tickets · 9 Dec 2025
- Railways: Warwickshire · 9 Dec 2025
- Railways: West Midlands · 9 Dec 2025
Shared topic keywords suggest a connection; they do not establish a follow-up.
Votes on this topic
- Draft Climate Change Act 2008 (International Aviation and International Shipping) Regulations 2026 · 24 Jun 2026
These Commons divisions share a topic label. The question did not necessarily lead to a vote.
Recorded timeline
5 Dec 2024
Question tabled
To ask the Secretary of State for Transport, pursuant to the Answer of 27 November 2024 to Question 15335 on High Speed 2 Line: Complaints, how HS2 Ltd differentiates between enquiries and complaints; and how enquiries are escalated to complaints.
10 Dec 2024
Target answer date
Date supplied by the official written-questions record.
10 Dec 2024
Answer published
There is a dedicated HS2 Helpdesk which is available 24 hours a day, every day of the year, to help with any questions or concerns anyone may have about HS2 or work being carried out. It is available via freephone, email, minicom and through the HS2 websi...
Official data retrieved 28 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
High Speed 2 Line: Land
29 Aug 2025 · To ask the Secretary of State for Transport, when the safeguarded land for Phase 2 of HS2 will be released back to the land owners.
Railways: Fares
25 Nov 2025 · To ask the Secretary of State for Transport, whether her Department holds data on the average price of train journeys for (a) Atherstone to London, (b) Atherstone to Nuneaton, (c) Atherstone to Tamworth, (d) Atherstone to Birmingham, (e) Coleshill to Birm
Railways: Season Tickets
9 Dec 2025 · To ask the Secretary of State for Transport, what the cost of an annual standard class rail season ticket was between Atherstone and London stations in (a) 2010 and (b) 2024.
Railways: Warwickshire
9 Dec 2025 · To ask the Secretary of State for Transport, what the cost of an annual standard class rail season ticket was between Atherstone and Nuneaton stations in (a) 2010 and (b) 2024.
Railways: West Midlands
9 Dec 2025 · To ask the Secretary of State for Transport, what the cost of an annual standard class rail season ticket was between Atherstone and Tamworth stations in (a) 2010 and (b) 2024.
Railways: West Midlands
9 Dec 2025 · To ask the Secretary of State for Transport, what the cost of an annual standard class rail season ticket was between Atherstone and Birmingham stations in (a) 2010 and (b) 2024.
Railways: Warwickshire
9 Dec 2025 · To ask the Secretary of State for Transport, what the cost of an annual standard class rail season ticket was between Coleshill and Birmingham stations in (a) 2010 and (b) 2024.
Railways: West Midlands
10 Dec 2025 · To ask the Secretary of State for Transport, what the cost of an annual standard class rail season ticket was between Water Orton and Birmingham stations in (a) 2010 and (b) 2024.
Railways: West Midlands
10 Dec 2025 · To ask the Secretary of State for Transport, what the cost of an annual standard class rail season ticket was between Bedworth and Coventry stations in (a) 2010 and (b) 2024.
Railways: West Midlands
10 Dec 2025 · To ask the Secretary of State for Transport, what the cost of an annual standard class rail season ticket was between Bedworth and Nuneaton stations in (a) 2010 and (b) 2024.
Roads: Safety
4 Feb 2026 · To ask the Secretary of State for Transport, what criteria will be used to determine membership of the road safety Expert Advisory Panel.
Roads: Safety
4 Feb 2026 · To ask the Secretary of State for Transport, what steps her Department is taking to ensure that road freight trade associations will be included on the road safety Expert Advisory Panel.