Question follow-through · 12208
Department for Work and Pensions: Telephone Services
To ask the Secretary of State for Work and Pensions, what the average (a) waiting time for people calling and (b) time people spent on hold for (i) Job Centre Plus, (ii) the Universal Credit helpline and (iii) the Personal Independence Payment helpline wa
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 31 Oct 2024
- Target answer date
- 4 Nov 2024
- Answer
- 8 Nov 2024 · 8 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
More questions by this MP on Social security and pensions
- Habitual Residence Test · 5 Nov 2024
- Universal Credit: Migrants · 5 Nov 2024
- Social Security Benefits: Fraud · 8 Nov 2024
- Social Security Benefits · 12 Nov 2024
- Access to Work Programme · 12 Nov 2024
Shared topic keywords suggest a connection; they do not establish a follow-up.
Recorded timeline
31 Oct 2024
Question tabled
To ask the Secretary of State for Work and Pensions, what the average (a) waiting time for people calling and (b) time people spent on hold for (i) Job Centre Plus, (ii) the Universal Credit helpline and (iii) the Personal Independence Payment helpline wa
4 Nov 2024
Target answer date
Date supplied by the official written-questions record.
8 Nov 2024
Answer published
The table below shows the Average Speed of Answer and Average Hold Time for all people calling (i) Job Centre Plus, (ii) the Universal Credit helpline and (iii) the Personal Independence Payment helpline in each of the last 4 business years, with 2024 to ...
Official data retrieved 27 Sept 2026.
Later records
Possible follow-up questions
Strong links require the same MP, department and exact heading. Other same-department questions are shown as unreviewed candidates, not as confirmed follow-ups. No debate link is asserted unless a stable source relationship exists.
Personal Independence Payment
1 Nov 2024 · To ask the Secretary of State for Work and Pensions, what the total number of staff employed to review Personal Independence Payment claims is; and how many fraudulent claims were made in each of the last five years.
Habitual Residence Test
5 Nov 2024 · To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 4 November 2024 to Question 11207 on Habitual Residence Test, how many habitual residence tests related to Universal Credit assessments have been granted in each of the last fi
Universal Credit: Migrants
5 Nov 2024 · To ask the Secretary of State for Work and Pensions, how many recipients of Universal Credit were born outside the UK in each of the last five years.
Social Security Benefits: Fraud
8 Nov 2024 · To ask the Secretary of State for Work and Pensions, how much her Department has attributed to fraud and error in each of the last ten years.
Department for Work and Pensions: Serco
11 Nov 2024 · To ask the Secretary of State for Work and Pensions, how much was paid by her Department to Serco in each of the last 10 years.
National Insurance: Bulgaria and Romania
11 Nov 2024 · To ask the Secretary of State for Work and Pensions, how many National Insurance numbers were issued to (a) Bulgarian and (b) Romanian nationals resident in Great Yarmouth constituency in each year since 2016.
National Insurance: Foreign Nationals
11 Nov 2024 · To ask the Secretary of State for Work and Pensions, how many National Insurance numbers were issued to foreign nationals in each year since 2010.
Social Security Benefits
12 Nov 2024 · To ask the Secretary of State for Work and Pensions, what the primary language of benefits claimants has been in each of the last 10 years.
Access to Work Programme
12 Nov 2024 · To ask the Secretary of State for Work and Pensions, how many people used Access to Work support at what cost and for what reasons in the last financial year.
Habitual Residence Test
12 Nov 2024 · To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 12 November 2024 to Question 12868 on Habitual Residence Test, how many habitual residency tests for Universal Credit there were, excluding factual habitual residency tests, in
Universal Credit
12 Nov 2024 · To ask the Secretary of State for Work and Pensions, how many claimants are in receipt of Universal Credit after passing a habitual residency test.
Universal Credit
14 Nov 2024 · To ask the Secretary of State for Work and Pensions, if she will publish a breakdown of the preferred (a) written and (b) spoken language of people claiming Universal Credit.