Question follow-through · 3601
Department for Work and Pensions: Telephone Services
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to (a) tackle wait times experienced by (i) vulnerable people who require urgent assistance and (ii) other callers to her Department's helpline, (b) improve the (A) e
About this written question
A written question asks a government minister for information in writing. Parliament publishes the question and any answer.
- Answering body
- Department for Work and Pensions
- Tabled
- 30 Aug 2024
- Target answer date
- 3 Sept 2024
- Answer
- 9 Sept 2024 · 10 calendar days after tabling
Elapsed calendar days describe the record timeline, not whether Parliament considers an answer on time.
Recorded timeline
30 Aug 2024
Question tabled
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to (a) tackle wait times experienced by (i) vulnerable people who require urgent assistance and (ii) other callers to her Department's helpline, (b) improve the (A) e
3 Sept 2024
Target answer date
Date supplied by the official written-questions record.
9 Sept 2024
Answer published
DWP reviews forecasted telephony demand and plans resourcing accordingly to keep wait times down. Wait time performance is frequently reviewed and where DWP’s telephony is delivered by an outsourced provider we use the Key Performance Indicator of percent...
Official data retrieved 27 Sept 2026.
Later records
Possible follow-up questions
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