Zöe Franklin MP: speeches

Speeches

• 18 Jun 2025 · Digital Exclusion · Hansard source

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  A constituent contacted me specifically about the digital inclusion action plan, explaining that because of his voice disability, spasmodic dysphonia, he struggles to access essential services such as banking, because automated phone systems could not understand his voice. There is often no clear way of bypassing those systems, and alternatives like webchat are slow and ineffective. This is a growing issue for many people with communication disabilities. What steps is the Minister taking, with Cabinet colleagues, to ensure that services remain accessible, and will the issue be addressed through the action plan?

• 10 Jun 2025 · Mental Health Bill [ Lords ] (First sitting) · Hansard source

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  I rise to speak to amendments 2 and 5, which, in summary, would ensure that patients, named persons and independent mental health advocates would receive a copy of a care, education and treatment review meeting report for children and young people with autism or a learning disability. Patients, along with all those tasked with helping to represent their wishes, should be able to see transparently what has been judged to be safe and appropriate care for them. Being given the opportunity to understand why their care or treatment is changing or remaining the same should be a basic right for patients, yet as it stands they are often frozen out of seeing that final report. Similarly, the nominated person, whether that is a friend, a mother, a sibling, or another parent, often has care of the patient; they know the whole person better than any NHS institution, and will often have a far fuller understanding of the patient’s history.

• 10 Jun 2025 · Mental Health Bill [ Lords ] (Second sitting) · Hansard source

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  I beg to move amendment 25, in clause 4, page 10, line 5, at end insert— “ 125FA Training standards (1) The Secretary of State must by regulations make provision about training standards for responsible bodies and individuals working with people with autism or a learning disability in— (a) mental health hospitals; (b) places of safety designated under sections 135 or 136 of this Act; (c) crisis accommodation; and (d) such other settings as the Secretary of State considers appropriate. (2) Regulations under subsection (1) must— (a) specify minimum training requirements; (b) require training to be co-produced with people with autism or learning disability and their families or carers; (c) require regular refresher training; and (d) include training on de-escalation techniques and alternatives to restraint. (3) The Secretary of State must publish guidance about the standards set out in regulations under subsection (1). (4) A statutory instrument containing regulations under this section is subject to annulment in pursuance of a resolution of either House of Parliament.” This amendment would require the Secretary of State to produce guidance on minimum training standards for staff working with people with autism or learning disabilities in mental health settings and require that training be co-produced with people with lived experience and their families. Amendment 25 was, again, tabled by my esteemed colleague, my hon. Friend the Member for St Neots and Mid Cambridgeshire. It would require the Secretary of State to produce guidance on minimum training standards for staff working with people with autism or learning disabilities in mental health settings, and would require that the training be co-produced with people with lived experience and their families. I suggest to all colleagues on the Committee, particularly those who heard my hon. Friend’s passionate speech on Second Reading, that we need to reflect and learn from the tragic story of his constituent Declan, in which insufficient training sadly contributed to Declan’s death. Autistic people in hospitals risk being subject to unnecessary restraint, over-medication and solitary confinement. That raises real concerns about whether there is sufficient training available to staff working with them. I acknowledge that enormous numbers of incredible professionals work with individuals who are in crisis, but when such tragedies happen, we need to reflect on whether training is sufficient. Across mental health hospitals, places of safety and crisis accommodation, training is crucial to ensuring good outcomes for those in crisis. Some 92% of people with learning disabilities or autism in hospitals are detained under the Mental Health Act, yet many staff lack specialist understanding. Research shows that training is most effective when it is developed with people with lived experience. The amendment would ensure that all staff working with autistic people and people with learning disabilities receive specialist training. It would require co-production with families and people with lived experience, with which Conservative colleagues have already said that they agree. That would include mandatory training in de-escalation techniques and alternatives to restraint; create consistent national standards, rather than the unfortunate postcode lottery; and address fundamental staff knowledge gaps that contribute to inappropriate treatment. I ask the Minister to accept the amendment, which would enable us to ensure that those providing crucial mental health support to those in crisis have the appropriate training to prevent tragedies like the loss of Declan.

• 10 Jun 2025 · Mental Health Bill [ Lords ] (Second sitting) · Hansard source

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  I beg to move amendment 20, in clause 4, page 9, line 38, at end insert— “ 125ZF Registers: duty to maintain crisis accommodation (1) In exercising its functions under section 125E, an integrated care board must seek to ensure that there is appropriate crisis accommodation for people with autism or a learning disability within its area. (2) For the purposes of this section, ‘appropriate crisis accommodation’ means accommodation which— (a) is designed to meet the specific needs of people with autism or learning disability during periods of acute mental health crisis; (b) is staffed by persons with specialist training in supporting people with autism or a learning disability; (c) maintains appropriate staffing ratios determined by guidance issued by the Secretary of State; and (d) provides a safe alternative to detention under section 136 of this Act. (3) The Secretary of State must issue guidance about the exercise of functions under this section, and integrated care boards must have regard to this guidance.” This amendment would require integrated care boards to establish and maintain appropriate crisis accommodation specifically designed for people with autism or learning disability as one of its duties in relation to registers of people at risk of detention.

• 8 Apr 2025 · Lowest Incomes: Support · Hansard source

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  Earlier this year, I spoke to members of my local Christians Against Poverty debt support team in Guildford, and they explained to me that they support many low-income individuals out of debt, but they are no sooner out of debt than they start accruing it again, because universal credit is insufficient to cover their basic needs due to the cost of living in areas such as Guildford. What work has the Minister done to assess whether universal credit levels are sufficient to cover the varied and increasing basic living costs across the country, and to prevent people on the lowest incomes from getting further into difficulty and debt?

• 6 Feb 2025 · Financial Education · Hansard source

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  I thank the hon. Member for Broadland and Fakenham (Jerome Mayhew) for securing this important debate. I find the statistics about what children remember of financial literacy education really sad. It is not that teachers do not want to provide the education but, as others have raised, there is stretched time in the current education system, and perhaps a lack of confidence among teachers. I have a 17-year-old son, and have asked him a number of times whether he has had the opportunity to learn about budgeting at school. Perhaps this just speaks to the memory of a 17-year-old child, but he, like many of his friends, does not remember having had that important opportunity to learn how to budget—most likely, he did not. I sat down with him at the weekend to go through it, and realised how much we, as adults, take for granted the things that we have learned over the course of life. We should not be relying on the passage of time and the experience of life; we need to educate our young people about financial literacy from a really early age. As a Liberal Democrat and as a mum, I think it is really important that we use the curriculum review to modernise it, and look at a curriculum for life. This is the perfect opportunity to include financial literacy. My personal view, which might raise eyebrows across the House, is that putting it into the maths curriculum might help young people to see maths as something that is relevant to their real lives. I am sure that we have all had conversations with teenagers who ask, “How is maths relevant to my life?” They say that it is not. Well, it very much will be when they get into adulthood and have to deal with mortgages, household budgeting and the rest. The reality of household budgeting came to the forefront of my mind when I met with Christians Against Poverty in my constituency, which does fantastic work with people who have got into debt, often through no fault of their own—through the cost of living crisis and personal circumstances. However, at the root of it is often a lack of financial literacy. We clearly need to provide more opportunities for young people, as well as for adults, because we have already said that young people tend to get their financial education from their parents. I ask the Minister to ensure that there is a deep commitment in the curriculum review to putting financial education into the curriculum in a way that will help children to remember it and take it forward in their lives. I also ask her to support adults to get the financial education that they need so that they can complete the circle of empowering themselves to be better with their finances, and empowering the next generation.

• 17 Jan 2025 · New Homes (Solar Generation) Bill · Hansard source

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  I thank my hon. Friend for bringing the Bill to the House. It is so important that it almost feels like a no-brainer. Many of my residents share with me their frustration about trying to navigate the process of installing solar panels. There are questions about which provider to go with, how it works, and all the technical details. Does he agree that not only does the Bill have an environmental benefit, but it will—as he has started to explain—take that burden from residents and empower them? They will benefit from lower bills without all the faff.

• 17 Dec 2024 · Draft Local Digital Television Programme Services (Amendment) Order 2024 · Hansard source

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  It is a pleasure to serve under your chairmanship, Mr Stringer. The Liberal Democrats support this statutory instrument, but I wish to put on the record how grateful I am for the wonderful services that That’s TV Surrey and other local TV services provide. It is such an important service for residents, as it gives them the hyperlocal news and current affairs that are so often missed by other broadcasters. That’s TV Surrey wanted me to highlight two things to enhance the statutory instrument, and to ask Ofcom to consider as it starts implementation. First, it wants Ofcom to be very clear about what the renewal process will look like. TV companies are aware that, in an ever-changing financial climate, it will be a challenge to present a business case that lasts 10 years, so they would appreciate clarity as soon as possible. That would prevent the process from becoming unduly burdensome and potentially damaging to the local TV operators that this statutory instruments seeks to preserve. I completely agree with That’s TV Surrey on the second point, which is that, as many of us will be aware, local TV services benefit from electronic programme guide prominence on Freeview, regulated by Ofcom, but there is no guarantee of either carriage or prominence on the digital apps that are being planned by local TV operators. The request from That’s TV Surrey is therefore that the Government work with the industry to secure a pathway for local TV to launch apps on internet-connected television sets, so that residents across the country can continue to see their local TV services and access local TV feeds.

• 19 Nov 2024 · Passenger Railway Services (Public Ownership) Bill · Hansard source

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  Let me say how grateful I am that the Government have accepted Lords amendment 3. The accessibility of public transport is crucial for all those who wish to use rail services and are currently unable to do so because of their disability needs. All village stations in my constituency lack step-free access, and it is deeply frustrating for train users that they have to schlep into Guildford. Wonderful as Guildford town station is, they should not have to travel that far; they should be able to get on the train and head where they want to go. Accessibility is not just for those with disability concerns, as it improves the service for all users—I think of mums and dads with buggies, and cyclists. Step-free access makes trains more accessible, meaning that more people use them. That improves the level of traffic on our roads, which leads to the goals that we all share to reach net zero and create a greener future. I endorse Lords amendment 3 and will support it. I look forward to seeing the detail of the Government’s accessibility road map, and a step change in the speed of delivery under the Access for All programme.

• 4 Nov 2024 · Income Tax (Charge) · Hansard source

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  I want to raise two specific issues in relation to the Budget, but we on the Liberal Democrat Benches are pleased to see the investment in the NHS. It does feel, however, like the Government have given with one hand and taken away with the other. First, I express my deep disappointment, and that of my constituents, at the lack of mention of the two-child benefit cap. The two-child limit has trapped hundreds of thousands of children in poverty. This was the Government’s opportunity to end this unfair and regressive policy, yet they have chosen not to. My colleagues and I will continue to campaign to scrap the policy, as it would be one of the quickest and most cost-effective ways to lift children out of poverty and would have enormous long-term benefits for children, society and our economy. Secondly, I join other Members in raising an issue relating to business. After the long years of a Conservative Government who did not understand business, there was a genuine optimism from businesses across my constituency that the new Government would be different. However, the 8.7% hike to employers’ national insurance contributions has been a deeply unwelcome surprise. In the days since the Budget, I have spoken to small business owners in my constituency, including an independent pharmacy owner, and each has shared with me how the hike will have a hugely detrimental impact on their business, and will impact their employees. In fact, this afternoon I received from a resident a deeply distressing email that illustrates this very issue: “As of today, I have been made redundant. The primary reason cited in my redundancy interview was the increased financial burden on my employer due to tax rises and National Insurance increases imposed by Labour. These measures have directly undermined the ability of my small business employer to sustain full-time staff, leaving me, and likely many others, without employment. This sudden and destabilising change has left me not only angry but fearful for the future. I am concerned that I may struggle to find new employment for the very reasons that cost me my last job.” This could have been a Budget of growth and fair taxation that truly protected the most vulnerable. Instead, it is a Budget of what I hope are unintended consequences, consequences that it is not too late to prevent if the Government are willing to listen, work with MPs on these Benches, and rethink elements of the Budget that can and should be improved.

• 8 Oct 2024 · VAT: Independent Schools · Hansard source

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  I just want to return briefly to the topic of EHCPs. We all know that there is a crisis in special educational needs. In my own constituency, a quarter of pupils attend an independent school. At least 700 or more students do not have an EHCP. Those parents who are paying for places at private schools desperately want to get support for their children. Does my hon. Friend agree that it is crucial, if the Government insist on pursuing an ill thought-through policy that impacts on children with special educational needs, that all children with diagnosed educational needs—with or without an EHCP—and those eligible for disability allowance should be exempt from that VAT?