Wendy Chamberlain MP: speeches

Speeches

• 3 Jul 2025 · Business of the House · Hansard source

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  On Tuesday, a written statement was published at 12 noon that announced that three hours later, the Afghan citizens resettlement scheme and Afghan relocations and assistance policy were to close with immediate effect. That comes six weeks after an assurance that the scheme would continue for the present, so that we could keep the promises made to the people of Afghanistan. Can we have a statement in this place, so that we can properly understand the reasons for the decision being made so quickly; how we are communicating with Afghans in hiding, often in third countries like Pakistan; and what will happen to those applications still in the system?

• 2 Jul 2025 · ECO4 Scheme Redress · Hansard source

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  I am grateful to the Minister for her response. It appears the Government do recognise the scale of the problem. Does she have anything to say about the worrying reports I received when preparing for this debate of people being forced to withdraw complaints before remedial work is carried out by companies? Is there anything we can do there?

• 2 Jul 2025 · ECO4 Scheme Redress · Hansard source

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  It would not be a Westminster Hall debate without an intervention from the hon. Member. He illustrates that, although this is a GB scheme and not applicable in Northern Ireland, consumers and more vulnerable residents in Northern Ireland face the same challenges regarding energy efficiency. The Government have a responsibility, working with the Northern Ireland Assembly, to improve the situation there. We need to get this right, not just so there is faith in the schemes—although that is vital—but so works under them do not end up costing people even more in lost energy costs. It is clear that some things are going badly wrong under the ECO schemes as they stand. The Government need to address them for the remainder of properties that might do upgrades under ECO4 and for future iterations of the scheme. First, there is a complete lack of transparency in how households are driven to the scheme and, as far as I can tell, there is no regulation either. I have talked about how Jackie and her husband felt railroaded from wondering if they would be entitled to anything for upgrades, to their home being pulled apart. She is not a vulnerable person, but she thinks that the company she dealt with was totally unprepared for being challenged over what was happening. Another constituent who had a terrible outcome under the scheme has described themselves as vulnerable and feels that the system was set up to target people like them. As my team and I have gone further into such cases, I was surprised that more MPs are not shouting about this issue. Clearly, it is not limited just to one company or to North East Fife. When I spoke to Fuel Poverty Action this week, it told me that it is seeing only the most determined victims complaining—the rest are highly vulnerable people. From what I have seen, if companies offer to pay any compensation at all after months of fighting—even if it will not cover the cost of the remedial works—it is on the condition that all complaints be withdrawn. I therefore cannot help but wonder how many people have felt that they had to accept, and now are not in a position to tell us about their experiences. Secondly, the funding model for ECO4 places incentives on companies to upgrade rural homes, which my hon. Friend the Member for Westmorland and Lonsdale (Tim Farron) referred to. I understand the logic of that, but rural homes, as he said, tend to be a lot older and less uniform than urban ones, so we would ideally want a proper survey to be not only done, but carried out by a specialist retrofit co-ordinator. The fact is, however, is that we do not have anywhere near enough of them. TrustMark data indicates that although more than 2,000 individuals have completed the retrofit co-ordinator qualification, just 612 are registered with the quality mark and only 230 are actively lodging work in the data warehouse. Of the 230 active co-ordinators, around 30% are lodging the majority of those projects. That means around 66 specialists are overseeing the vast majority of retrofit works. We clearly need more, and the Government need to worry about that skills shortage. According to Ashden, the UK will need up to 50,000 retrofit co-ordinators in coming years if we are going to reach our goals for making homes energy efficient. In the meantime, what requirements are there for works to be properly overseen by a specialist? Do contractors have to employ one and risk cutting into their margins? Are there requirements for co-ordinators to actually visit a property, provide plans, speak with the owners and review works as they go? I wonder if the mysterious middle man I mentioned earlier was a retrofit co-ordinator—it is just not clear. What is clear is that none of these steps took place in that case. Similarly, the short-term nature of the scheme means that we are not skilling up the workforce—the plasterers, electricians and plumbers—that we need to do these works. ECO4 is the longest iteration of the schemes and has been running for almost four years, but it is due to close next spring, and we still do not know what will replace it. Short schemes with short-notice changes do not allow businesses to invest in training or properly plan for the future. Even for the best-intentioned companies and tradespeople, that is not commercially viable. That was all underlined by evidence from across the sector in the recent Energy Security and Net Zero Committee report. The industry needs a 10-year plan so that it can invest in upskilling, take on apprenticeships knowing there will be work for them after their training, and be prepared to take on the challenge of making our homes future-proof. Finally on ECO4, there desperately needs to be some clarity over how works are certified and payments are made. These are not just individual contractual disputes; the fact that Ofgem is administering the scheme tells a very different story. As I understand it, to get paid, an installer needs to register the works with TrustMark, providing photos, energy performance certificate ratings and so on. That is then validated before Ofgem releases the funds. Considering the hundreds, if not thousands, of homes being damaged around the country, what precise validation is happening? Is money being released for those ruined homes? What requirements are there on traders not just to say, “Sure, we installed a heat pump,” but to actually prove they have put a home back to the way it was? Where else is the money going in the supply line of referrals that I talked about earlier? Who is getting paid, by whom and for what? I have talked a lot about ECO4, but I want to touch briefly on the wider consumer protection landscape because, now that things have gone wrong, that is where my constituents and many others are battling. I do not think it is controversial to say that it is a bit of a mess. The Competition and Markets Authority confirmed that in its 2023 report on consumer protection in green heating and insulation sector. It was reiterated by Citizens Advice in its “Hitting a Wall” report last year, and again by the ESNZ Committee in its “Retrofitting homes for net zero” report in spring. I am aware—as I am sure the Minister will reference—that the Government are currently considering responses to a consultation on requiring the microgeneration certification scheme to be the sole certification scheme for clean heat installations. Having seen constituents, and my caseworkers on their behalf, battle through a maze of different accreditation and oversight bodies to try to find someone to take responsibility for this work, a single body seems incredibly sensible, but I still have some questions. How would that one body sit alongside TrustMark and Ofgem? Would it replace TrustMark and, if so, how would it be better equipped to accredit and oversee retrofit contractors? Would it solve the problem of traders being able to say they are accredited, and showing that they are accredited, when complaints have already started coming in? At the moment, it is far too easy for them to chop and change logos, or to continue to display a logo that they should not be able to. How do we make that new, single body sufficiently powerful and reactive so that it can be trusted by consumers? Policy specialists recently suggested to me that local authorities could be trusted to keep a list of accredited local traders. I had to tell them that some already do. Indeed, in North East Fife, a contractor just told constituents that they were not displayed yet due to a delay in the application process. That is very believable, given how stretched local government is. What happens to consumers when their homes are left ruined, with works poorly carried out, and the companies have lied about being certified or have now dissolved and vanished? What will happen to people stuck in the original system, whose works were carried out under the current failing scheme, who are being pushed from pillar to post with no end point in sight? Those are the experiences of my constituents and many others. To keep fighting for someone to be on their side is breaking them. Where is their solution? Failures in consumer protection clearly go beyond the ECO4 scheme, but there are particular problems for consumers funded via ECO4. So many people, often vulnerable, are pushed into having work done, and the nature of the schemes increases the chances of being allocated an unskilled or rogue trader. Some of the people I have spoken to in the run-up to today have said that this is a scandal that no one takes responsibility for, and they are very concerned about speaking out about it. I hope that the Minister will address my concerns this morning.

• 2 Jul 2025 · ECO4 Scheme Redress · Hansard source

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  I beg to move, That this House has considered the matter of redress under the ECO 4 scheme. It is a pleasure to serve under your chairpersonship, Sir John. This debate is about a lot of things. It is about the need to retrofit UK homes to improve their fuel efficiency, training the future workforce and the consumer protection landscape, but it is also about the Government taking responsibility for policy failures. Most importantly, it is about people. Therefore, before I cover the issues with the ECO4—energy company obligation 4—scheme and the wider consumer protection landscape, I want to set out the experience of my constituent, Jackie. Jackie and her husband live in a gable end cottage. They have worked hard and done well, and are meant to be enjoying their retirement, but they are not. It all started to go wrong just more than a year ago, when, out of curiosity, they filled in a small quiz about rural homeowners without central heating on the Energy Advice Helpline website. They were contacted by a representative by phone and email very quickly, and found themselves put into a pipeline for works to be carried out. They described that period to my team as dizzying and said that they felt under pressure. Jackie and her husband had checked that the Energy Advice Helpline seemed to be a genuine not-for-profit advice service, but they had not been advised that the project had been given to a company called Central Eco Solutions. Now, some 12 months later, we have just found out that there was a further middle company—a surveyor based in Leeds, who my constituents had never spoken to until yesterday. The workflow that he described was that the Energy Advice Helpline adviser supplied work to him, and then he supplied work to installers. The work was carried out hurriedly in three weeks at the end of July and start of August last year. Alarmed at the poor quality of work being done in their property, Jackie and her husband started questioning the contractors about who was employing them and what instructions they had been given. It was only at that stage that they found out that Central Eco Solutions was involved. There was no project management, contract or design proposals, and when they asked for technical surveys, they were carried out by someone who was not a surveyor. Problems became obvious with the works immediately. No care was taken with the preparation. Floors were taken up and cupboards removed without notice. They described a small bookcase being ripped out with a crowbar, and the promises of it being replaced transpired to be completely false. The insulation and plastering had to be redone three times. The team attempted to insulate around a radiator, until they were stopped, but they did manage to insulate over a double socket, making it unusable. One insulation wall was put in at a very non-vertical angle. A joiner was sent to repair the woodwork, but he was instructed only to use MDF in place of pre-existing solid wood, and clearly, did not have the skillset to do the job in hand. Those are just the snags. The air source heat pump was originally installed on the outside of the gable wall, causing such bad noise and vibration in two bedrooms that they became unusable. Jackie investigated and found it had been bolted directly to the wall, whereas others she had seen were bedded on insulation. When she suggested that as a remedy, the heat pump was removed and placed apart from the building, but pipework was left running at waist height over the pathway to the garden. Most of the snags have still not been resolved. There are uncovered pipes, ruined woodwork, excess pipes creating energy waste, and a slanting kitchen wall. My constituents have had a terrible year dealing with these issues: chasing Central Eco Solutions for the work to be finished properly, trying to find some sort of guarantee scheme, making complaints, and escalating those complaints with no clear route for doing so. They are not alone. I am telling Jackie’s story, but there are many others in North East Fife and around the country. It is not a problem with just one installation company, because I have heard cases with others; I have been contacted by people all around Great Britain since my debate went on to the Order Paper, who have named different companies that have ruined their homes and left. This is a Government problem that must be solved. I have questioned the Minister in the House about it previously, and I think she knows that it is a Government problem because she announced in January that she would review the consumer protection landscape, particularly in relation to solid wall insulations under ECO4. However, I have had sight of a letter sent by her team in response to a complaint by a company outwith North East Fife. I was disappointed that the letter makes it clear that, as the Government do not directly fund ECO4, they do not get involved in private and contractual decisions between the parties involved. That somewhat misses the point. ECO4 may not be taxpayer funded, but it is a Government-backed scheme. For consumers that is the same thing, because that gives the scheme a stamp of Government approval. The Government surely would not, and should not, be backing something that allows traders to carry out unreliable and unsuitable work on somebody’s property. The Government would not be backing something unless they were really sure of what it was—right? In any case, ECO4 is taxpayer funded in some ways, because it is funded by a Government-backed levy on energy customers’ bills. Just because those public funds do not go through the Treasury’s coffers does not mean that there is not a public interest in getting their use right. I am happy to put on the record that I support ECO schemes: it is incredibly important to upgrade properties so that they are energy efficient. Our constituents need to do that to save money on their bills, and energy efficiency is a must-have in the face of a climate crisis.

• 2 Jul 2025 · ECO4 Scheme Redress · Hansard source

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  I will go on to mention the particular challenge with older properties, but my hon. Friend’s example illustrates exactly what the issue is. This scheme is under the auspices of Ofgem and is funded through the Government levy on energy bills, but does not have any real oversight, so consumers end up being let down.

• 12 Jun 2025 · Business of the House · Hansard source

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  Transferring from legacy benefits to universal credit seems to be overly complicated, and makes it difficult for my constituents not to find themselves in debt. As an MP, I feel that my hands are tied. We are seeing constituents coming forward with rent arrears and in very difficult situations. May we have a statement from the Department for Work and Pensions on what is being done to make the transfer easier? I am concerned that people are falling into deep poverty and facing civil actions in the absence of better Government support.

• 12 Jun 2025 · Covid: Fifth Anniversary · Hansard source

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  I thank the hon. Member for West Ham and Beckton (James Asser) for securing the debate, and for the eloquent and passionate way in which he spoke. I agree that it has been hard preparing for this debate, because in many ways I think we have still to come to terms with what happened. For me, it was particularly strange as a new MP, as I was at the start of 2020. I arrived in this place expecting everything to be seen, debated and understood through the lens of Brexit, because that was how it had been in the recent years up to that point. Just three months after my election, we saw covid and national lockdowns, and everything changed. I recruited staff, handed them laptops and did not know when I would see and engage with them again. This place was diminished too. The benefit of developing cross-party relationships is so valuable and we do not realise that until there is no opportunity for it. In the same way the hon. Member for West Ham and Beckton thanked those in his community, I recognise the staff here who did so much to facilitate the sitting of this House and the work that needed to be done. Every day, as I come here, I walk past the national covid memorial. On a couple of occasions I have seen people updating or enhancing some of the fading that has taken place—and it is important that we do that. The memorial is across from this place, and we take this moment to remember the 200,000-plus people who died from covid-19 in the UK. The memorial is a daily, poignant reminder of the cruel, devastating and terrifying disease that covid was, especially in those early months. For those affected, the pain of that loss is still acute. As a Scottish MP, I want to touch on how policy responses to the pandemic highlighted that often we do not have four-nation thinking and decision making. In those early days, everything was aligned and we saw the strength of intergovernmental thinking and decisions. As hard as it was, there was one set of rules and they applied everywhere. There is no doubt, however, that as time went on, the rules got more complex—inside, outside, work, two metres, rule of six and tiers—and they differed between the four nations. I had to have covid apps for Scotland and for England, and occasionally got pinged in different places by different apps. Another example from my constituency was the impact on golf and tourism, and that included the impact of the different rules. We need to learn those lessons, and I am pleased to see that there is better intergovernmental working between the Scottish and UK Governments. However, where we have different policy responses, we always need to ensure that they are good, they are clear and they are for the right reasons.

• 5 Jun 2025 · Bank Closures and Banking Hubs · Hansard source

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  It is clear that we all care about our constituencies. My constituency of North East Fife is well below the UK average in the statistics on access to cash. The new powers and obligations given to the FCA under the Financial Services and Markets Act 2023 have gone some way towards addressing these problems. It is important to remember that everything happening before was voluntary. We have twice gone through the review process with Link—successfully in Anstruther, but frustratingly not so in Cupar. The Anstruther banking counter is to some extent a success story. The banks closed and the post office closed, but a review was carried out and recommendations were made for a counter providing cash deposits and withdrawals. However, there were some problems with the process that I hope can be ironed out. The review was requested by a local organisation that had hoped to provide space for the counter, if recommended, knowing that a lot of its customers use cash and there is no nearby ATM, but it was not automatically advised of the outcome of the assessment and found out only after the fact. That meant it did not get the chance to make an input to those making an assessment of possible locations. I myself was not aware of the opening of the hub until I heard incidentally from a local councillor who was involved in the running of the location where the hub opened. If elected representatives and the local media do not know about counters opening, I am very concerned that the public will not know either. However, the main issue, which many have picked up, is that the cash counter is not a banking hub. Part of the picture, as I understand it, is that we could have more support in Anstruther if someone was willing to take on the post office, but no one wants to, and having met the National Federation of SubPostmasters earlier this year, I can understand why. This is a problem that the Government need to address and I hope the Minister can do so in her remarks. What are the Government doing to make taking on a post office more attractive? They are vital to the success of banking hubs, but also the health of communities more generally. The other part of the picture, as others have touched on, is that the legislation only requires maintaining access to cash, not banking services. That is a real oversight. I mentioned, in my intervention on the hon. Member for Blyth and Ashington (Ian Lavery)—I congratulate him on securing the debate—that the all-party parliamentary group on fair banking gave us some quite worrying stats on the financial health of household incomes. It is incumbent on banks to help people better manage their finances so that we do not end up with situations where people are in debt. I asked the Minister whether the financial inclusion committee, which she chairs, would look at access to banking services. I hope she will be able to update us on that today. The last point I want to make, which others have mentioned, is about the challenge around ATMs. We have had a big problem in Leven where, in just the last few weeks, the final bank has closed. We have a Nationwide, but it consistently runs out of money and customers are really showing their frustration. Whether it is more cashpoints or more replenishing of what is already there, something has to be done. The assessments need to take better consideration of what cash usage actually looks like in an area.

• 5 Jun 2025 · Bank Closures and Banking Hubs · Hansard source

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  As others have said, the hon. Member has been very generous. His speech is making me think about vulnerable customers, and access to responsible credit for them. Just a couple of weeks ago, the all-party parliamentary group on fair banking had a roundtable. Actually, online banking services do not help those really vulnerable people, where there is a sense of shame in potentially needing small amounts of help and support. Does he agree that that is something else that we, and the Government, need to consider?

• 5 Jun 2025 · Business of the House · Hansard source

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  My constituent was due to have her radio teleswitch meter replaced on Thursday after three years of wrangling with her supplier, but it did not happen. We know that the RTS switch-off is happening at the end of June, and at the current rate in Scotland it will take 380 days for all the meters to be replaced. Can we get a statement from the Government on an issue that is fast becoming a crisis?

• 5 Jun 2025 · Civilian Gallantry Awards · Hansard source

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  I thank the Minister for her answer and for meeting me. She knows that I have been supporting the families of PC Taylor and DS Hunt in the search for recognition of their bravery, which resulted in their deaths some years ago. They cannot understand why there is a committee to consider historic military medals but not civilian ones. It appears to them that one set of people who put themselves in harm’s way to protect our country can be recognised, but another set cannot. I appreciate what the Minister said, but can we look at instituting an equal committee for civilian honours? These families just want the proper recognition that historical administrative failures prevented them from receiving.

• 5 Jun 2025 · Civilian Gallantry Awards · Hansard source

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  10. What recent assessment he has made of the potential merits of increasing the five-year time limit for civilian gallantry awards.

• 5 Jun 2025 · Afghan Relocations and Assistance Policy · Hansard source

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• 5 Jun 2025 · Afghan Relocations and Assistance Policy · Hansard source

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  I am grateful to the right hon. Member for bringing forward this debate. Waiting for more than three years to hear about the outcome must be absolute torture for those who served in Afghanistan and supported us. As the chair of the all-party parliamentary group on Afghan women and girls, I am emailed by people waiting for resettlement through ARAP and the Afghan citizens resettlement scheme who want updates that I cannot give them. Does he agree that the Minister needs to review the communications given to outstanding applicants to ensure that they are given updates in a timely manner?

• 4 Jun 2025 · Swimming Facilities · Hansard source

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  It is a pleasure to serve under your chairmanship, Ms Jardine. I am grateful to the hon. Member for Isle of Wight East (Joe Robertson) for securing the debate. I was a competitive swimmer in my teens, and my sister swam for Scotland. The hair care means that I do not swim as much as I would like now, but I want to say that my colleagues’ cards are all marked: Hope for Youth Northern Ireland runs a biannual House of Commons versus House of Lords swim, and a couple of months ago I was the only MP on the team. I will be in touch when it comes around again. I want to emphasise, from a Scottish perspective, a number of things that colleagues have already raised. Safety is important. I highlight the work of Lib Dem Councillor Aude Boubaker-Calder, who has called on local authorities to ensure support for swimming lessons in schools. We need also to think about the wider safety implications for adults. On access to facilities, my Lib Dem colleagues in North East Fife have again done a lot of work—initially as a result of covid restrictions—to ensure that we maintain the opening hours of existing public facilities at East Sands in St Andrews and in Cupar, so that people can access the same provision as they do in other parts of Fife. As we think about safety, it is important to think about the growth in open-water swimming. In my constituency, I have a number of tidal pools and beaches—in Cellardyke, Pittenweem, Leven and St Andrews. Whether it is the Bob and a Blether group, the Nae Richters or—my favourite—the Bluetits, swimming groups demonstrate that the demand for swimming is there, and that there is a high participation rate among women, which equals keep fit and aerobics. Clearly, the issues are similar across the UK. They are about ageing facilities and the support to rebuild and reinvest in them. They are about the high cost of energy for swimming pools and the costs of participation. We need to address those costs, particularly for people in poorer communities, so that they have the opportunity to learn to swim. It is for everybody’s safety.

• 4 Jun 2025 · Early Detection of Pancreatic Cancer · Hansard source

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  Today, my constituent Isla presented her petition, which has over 200,000 signatures, to No. 10 Downing Street. It calls for more investment in, and political will for, the early detection of pancreatic cancer. She and her brother Tam started the petition the night before he died, just weeks after his diagnosis. I am presenting this petition on behalf of Isla and the hundreds of thousands of others who lose loved ones because of the lack of early detection. “The petitioners therefore request that the House of Commons urges the Government to consider the resource needs in relation to the research and development of tests for the early detection of pancreatic cancer, and ensure the appropriate tools are available to General Practitioners across the NHS”, and across the UK. Following is the full text of the petition: [The petition of residents of the United Kingdom, Declares that there are life-threateningly few tests for early detection of pancreatic cancer therefore reducing the availability of life-saving early treatment to patients. The petitioners therefore request that the House of Commons urges the Government to consider the resource needs in relation to the research and development of tests for the early detection of pancreatic cancer, and ensure the appropriate tools are available to General Practitioners across the NHS. And the petitioners remain, etc.] [P003080]

• 4 Jun 2025 · Higher Education · Hansard source

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  International students are hugely valuable, not just when it comes to sharing cultures and knowledge, but to our universities and local economies. In North East Fife in 2021-22, that value was estimated at £159 million. What discussions has the Minister had with the Scottish Government about the economic impact of the reforms relating to international students in the immigration White Paper? Can she update the House on whether an economic impact assessment has taken place?

• 4 Jun 2025 · Higher Education · Hansard source

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  4. What discussions he has had with the Scottish Government on support for the higher education sector in Scotland.

• 2 Jun 2025 · Strategic Defence Review · Hansard source

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  It was right that the Secretary of State recognised the military communities who serve across the UK, and that we recognise those communities that support them. The strategic defence review recommendations that the Government have accepted will have a direct impact on communities across the UK, but when we will know, so that communities such as Leuchars in my constituency are aware of the implications of the defence review when thinking of things such as education, transport, health and other infrastructure?

• 2 Jun 2025 · UK Visas and Immigration: Processing Times · Hansard source

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  This is not about call centre answering and application processing times; it is about the backlog in digital status becoming fully operational. A North East Fife constituent has settled status and has done all the steps in setting up her UKVI account, yet on both her recent trips abroad she was told that her passport was not linked to her e-visa. Is this a one-off, in which case can the Minister review what has gone wrong? Or is it a system failure, in which case what is the Minister doing to address it?

• 2 Jun 2025 · UK Visas and Immigration: Processing Times · Hansard source

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  1. What recent assessment she has made of the adequacy of UK Visas and Immigration processing times.

• 21 May 2025 · Broadband and Mobile Connectivity: Rural Areas · Hansard source

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  Half the areas in my constituency are considered to be among the worst 10% in the UK for broadband coverage. My community council raised the same issue as my hon. Friend in relation to updates, which are a problem for those who are home working and want to make payments online. I hope the Minister will reassure me, but does my hon. Friend agree—a bit like the hon. Member for Strangford (Jim Shannon)—that we need to work on a nationwide basis to resolve these issues?

• 20 May 2025 · Israel and the Occupied Palestinian Territories · Hansard source

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  In correspondence to the Business and Trade Committee earlier this year, the Government said that some of the reasoning for not stopping licences for F-35-related components was the need to maintain arms for Ukraine. What practical steps have been taken in the three months since that letter was sent to ensure that weapons manufacture and supply to Ukraine is separated from the supply chains to Israel and the occupied territories?

• 20 May 2025 · Topical Questions · Hansard source

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  Access to banking services is a particular issue in North East Fife, where the limitations of the access to cash legislation are becoming clear. Will the financial inclusion committee agree to look at the Financial Services and Markets Act 2023 to ensure that we get the access to banking services that local communities need?

• 20 May 2025 · UK-EU Summit · Hansard source

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  I want to re-emphasise the point made by my hon. Friend the Member for Mid Dorset and North Poole (Vikki Slade). A constituent of mine runs an agricultural consultancy. This requires travel to the EU, which is especially frequent during seasonal peaks, and he has been hampered by the rolling 90-day rule. The issue is that EU citizens can come to the UK for 180 days in 365. We are asking for an equalisation of that scheme. Is the Prime Minister going to look at that?