Satvir Kaur MP: speeches

Speeches

• 25 Jun 2026 · Civil Service Pension Scheme: Insourcing · Hansard source

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  My hon. Friend is right to highlight that outsourcing by default does not work, and I agree with his assessment of Capita’s unacceptable failures. Our priority remains supporting those impacted and achieving full service recovery. As I mentioned, if Capita fails to deliver on that by the end of June, all options will be considered. Subject to your agreement, Mr Speaker, my right hon. Friend the Paymaster General intends to make a statement to the House on the Government’s next steps.

• 25 Jun 2026 · Civil Service Pension Scheme: Insourcing · Hansard source

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  I thank my hon. Friend for his engagement on this issue, which we have spoken about several times; he is a powerful advocate for his constituents. He will understand that we are currently prioritising and focusing on immediate service recovery. If Capita fails to restore core pension functions to contractual levels by the end of June, we will consider all available options to rectify the situation. We are preparing and planning for all eventualities.

• 25 Jun 2026 · Civil Service Pension Scheme · Hansard source

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  I met Capita’s senior leadership last Wednesday, and told them directly that their operational failures, missed targets and escalating backlog are completely unacceptable. The Cabinet Office continues to monitor performance daily to hold Capita to account robustly. Capita has until the end of June to restore the service to contractual levels.

• 25 Jun 2026 · Civil Service Pension Scheme · Hansard source

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  My hon. Friend is absolutely right that the situation is unacceptable. If she contacts me about her constituents’ cases, I will be more than happy to take them up. As I have said, Capita has a strict deadline at the end of June. The Government have been robust in holding it to account. We will use all our commercial levers, and all options will be considered. After June, and with Mr Speaker’s permission, my colleague the Paymaster General intends make a statement to the House. As with the Royal Mail contract, we will not hesitate to hold Capita to account and let it feel the consequences of its actions.

• 25 Jun 2026 · Civil Service Pension Scheme · Hansard source

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  The hon. Gentleman is completely right: those who have given a lifetime of service expect and deserve better. The Cabinet Office has held Capita to account robustly, using all commercial levers. Capita has a strict end-of-June deadline. If it fails to meet that deadline, we will consider all options. With your agreement, Mr Speaker, the Paymaster General intends to make a statement to the House about this issue at the end of the month.

• 23 Apr 2026 · Civil Service Pension Scheme · Hansard source

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  The issues and delays that a number of civil servants and pension scheme members have encountered when accessing their pensions after a lifetime of service are completely unacceptable. Members of the House will have heard my right hon. Friend the Paymaster General’s statement to the House yesterday on the Government’s robust recovery plan to stabilise the service, while ensuring that support is in place for those impacted. We will continue to use every commercial lever possible to hold Capita to account so that public servants get the quality service they deserve as soon as possible.

• 23 Apr 2026 · Civil Service Pension Scheme · Hansard source

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  I thank the hon. Member for raising both of those distressing cases, and I would of course be happy to meet her to discuss them.

• 23 Apr 2026 · Civil Service Pension Scheme · Hansard source

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  I also wish my hon. Friend a happy Warwickshire day and a happy St George’s day. I thank her constituent Jillian for her public service of 34 years. I agree with my hon. Friend that the service that Jillian has experienced is completely unacceptable. My hon. Friend will know that we have taken a number of measures, including deploying a surge team to help stabilise the service, and we continue to hold Capita to account for poor service. I encourage her and other Members to direct affected constituents to the hardship loans we have made available to support those impacted. If she sends me the details of Jillian’s case, I will make sure to look out for them.

• 5 Mar 2026 · Civil Service Pension Scheme · Hansard source

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  The priority right now is to ensure that the robust recovery plan is completed and that we get a normal service as quickly as possible. Of course, we will continue to update the House.

• 5 Mar 2026 · Civil Service Pension Scheme · Hansard source

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  I understand my hon. Friend’s frustration. She will know that the contract was awarded under the previous Government in 2023. I reassure her that existing key performance indicators have been enhanced and strengthened to deliver tighter performance expectations, with higher penalties for severe failures. Those have already been applied to recent issues and delays in Capita’s administration of the civil service pension scheme.

• 5 Mar 2026 · Civil Service Pension Scheme · Hansard source

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  The issues and delays facing a number of civil servants and pension scheme members in accessing their pensions after a lifetime of service is completely unacceptable. The Government are overseeing a robust recovery plan for the service and are ensuring that support is available to help those impacted. My right hon. Friend the Paymaster General has met the chief executive of Capita to set out what the Government expect, and we will do all we can to hold Capita to account to deliver the high standards that people deserve.

• 5 Mar 2026 · Civil Service Pension Scheme · Hansard source

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  As I have said, the contract was awarded under the previous Government. We have the right to hold Capita to account, which we are doing. I am sorry to hear of the difficulties and distress that the hon. Gentleman’s constituents are facing. I encourage him and all Members to contact me and my team about such matters so that we can look into and resolve them as quickly as possible.

• 5 Mar 2026 · Civil Service Pension Scheme · Hansard source

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  I will of course meet my hon. Friend to discuss Stephen’s case and resolve it as quickly as possible.

• 5 Mar 2026 · Civil Service Pension Scheme · Hansard source

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  I am sorry to hear about the stress caused to Richard, Peter and Chris—that is completely unacceptable. There is a timetable in our recovery plan. I encourage my hon. Friend to write to me so that the team can look into that case.

• 5 Mar 2026 · Civil Service Pension Scheme · Hansard source

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  Hardship loans are available, and a statutory complaints procedure is in place to determine whether compensation is appropriate. I urge hon. Members to direct their constituents towards it.