Sally Jameson MP: speeches

Speeches

• 10 Sept 2026 · Topical Questions · Hansard source

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  I thank my hon. Friend for raising that appalling case. Current service levels are completely unacceptable. We continue to use the most stringent commercial levers that we have under this contract, including withholding contractual payments. We have 147 surge staff deployed in this crisis. We will not be moving any of those team members until service levels are permanently fixed. If my hon. Friend would like to write to me, I will happily make sure that any of his future cases are looked at with urgency.

• 10 Sept 2026 · Topical Questions · Hansard source

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  I hope to be able to update the House shortly after recess with further steps that the Government are taking. As I have said, we have a Capita-funded remedial adviser in place who is identifying the delivery issues, and we have also deployed auditors to Capita to get a full understanding of the exact state of the service. We will continue to look at withholding contractual payments and, as I have said, this Government are committed to the biggest wave of insourcing in a generation. While we inherited this contract from the previous Government, we will ensure that going forward looking at in-house schemes is a priority.

• 10 Sept 2026 · Topical Questions · Hansard source

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  I am sorry to hear of the experience that the right hon. Member’s constituent has had with Capita. As I have said, its performance has been abysmal, and we will hold it to account every single day until service levels are brought back to a good standard. I would be happy to meet her to discuss the case, and I will personally ensure that it is escalated.

• 10 Sept 2026 · Topical Questions · Hansard source

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  I thank the hon. Member for raising that case. As I have said, Capita’s performance is diabolical. I will not make any excuses for it from the Dispatch Box —there are no excuses for it—but we are holding Capita to account every day. As I said, we have deployed 147 surge staff to help during this crisis—they will not be removed until service levels are brought up to scratch—we are withholding contractual payments, and an independent Capita-funded remedial adviser has been appointed to identify further issues. If the hon. Lady writes to me about that case, I will ensure that it is escalated.

• 10 Sept 2026 · Topical Questions · Hansard source

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  I thank the hon. Member for bringing that idea to this House. I will be happy to put that to Capita when I next meet it, and if she wants to write to me with her case, I will happily ensure that it is escalated.