Sadik Al-Hassan MP: speeches

Speeches

• 15 Sept 2026 · Civil Service Pension Scheme · Hansard source

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  It is an understatement to say that Capita’s service in administering civil service pensions is unacceptable. One resident has faced real financial hardship because it took five months and considerable pestering from my office just to receive a quote from Capita. That pension has still not been paid. It does not end there. I have heard from a bereaved and grieving widow, Carolyn. On top of the pain of losing her other half, she has had to fight through a mountain of administration just to receive a widow’s pension. I have personal experience. I am incredibly proud that my father worked in the civil service and shared a pension with my mother, who passed away in November. MyCSP did not even have my mother’s name spelled correctly on the account, and all progress I had made was lost when Capita took over. I personally experienced the difficult situation that residents in North Somerset have to go through. Surely it is time to act decisively and consider ending Capita’s involvement in the administration.