Nick Thomas-Symonds MP: speeches

Speeches

• 23 Apr 2026 · Public Contracts: Value for Money · Hansard source

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  I entirely agree with my hon. Friend’s assessment of Capita’s lamentable performance on the civil service pension scheme. We have to take individual decisions on contracts. For example, yesterday I cancelled Capita’s contract for the Royal Mail statutory pension scheme. I am robustly holding Capita to account, including by withholding milestone payments on the civil service pension scheme. With regard to the Synergy contract, that was led by the Department for Work and Pensions through the normal process, and it too will be managed robustly.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  First of all, I say to my hon. Friend’s constituent, Andrew, that I am very sorry to hear about the loss of Katy, and I thank them for their decades of important service to Border Force. In order to take this case forward, it would probably be sensible for my hon. Friend to share the details in a meeting with the Minister, my hon. Friend the Member for Southampton Test (Satvir Kaur). We would be delighted to facilitate that.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  I, too, welcome back Andy and thank him for his service. I say to my hon. Friend and those four constituents that what I have said in the recovery plan and what is part of the recovery plan is for the contractual level of service to be back by June. If that is not delivered, I reserve all rights under this contract with Capita.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  We are absolutely on the side of those pensioners. The important thing in the immediate term is the stabilisation of the service. That is why I will be holding Capita robustly to account on the recovery plan. I am afraid to say to my hon. Friend that I cannot help him with the results of Harlow Town!

• 22 Apr 2026 · Pension Schemes · Hansard source

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  My hon. Friend is absolutely right about the contract we inherited. On the hardship loans, we have already provided over £7.2 million in interest-free transitional support loans to more than 1,300 members, but that is in no sense a cap. We continue to proactively drive uptake, and I encourage all Members across the House to do the same.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  The situations that the hon. Gentleman’s constituents have faced is exactly why the dedicated recovery team was put in place. I will be holding Capita to account on the timetable in the recovery plan for restoring service by the end of June this year. On the cases he has raised, I would be very interested if he could write to me with the details and dates of exactly what happened.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  On that final point, if the hon. Member could write to me about precisely what that situation is, I would be more than happy to look at it. Performance on MP correspondence is appalling, and I am not willing to tolerate it. Members across this House are speaking for their constituents who are in very vulnerable situations. I have given very clear instructions about this being dealt with, and in my view it must be dealt with out of respect for this House and the people who work here.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  I can certainly give an assurance to Royal Mail pensioners, who may be worried about the uncertainty, that we will do all we can to ensure continuity of service. I certainly have confidence in my team, and the surge of about 140 officials into Capita has made a significant difference. Equally, I will clearly have to consider very carefully what the position is at the end of June 2026, and how important that team’s remaining in place, for whatever length of time, is to the level of service.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  Yes, I agree. I will clearly have to make a judgment, but I do not intend to withdraw the team if that would result in a deterioration in service. I will obviously make that judgment very carefully, but having said that, I have been very clear about the June 2026 deadline for the restoration of the proper service under this contract, and I will be holding Capita to it.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  My hon. Friend is right that this is totally unacceptable, and that is why I have put in place the recovery plan and why the Cabinet Office is withholding milestone payments. On the four-hour wait, I would be very grateful if, with his constituent’s permission, he gave me the details, including the date, because I would like to take that up.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  Yes, more than £7.2 million is available. I think the standardised mitigation letter was raised previously by another Member. I will certainly take that away and see what progress has been made.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  The surge team of about 140 officials who have gone into Capita are certainly looking at prioritising the most urgent and vulnerable cases. On the hon. Member’s specific case, I would be very grateful if she wrote directly to me about it, and I will certainly look at it.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  The hon. Lady speaks powerfully about the very vulnerable situations in which her constituents find themselves, and I entirely share her concerns about the portal. I referred to the statistics on call times in my response to the shadow Minister, and to the average call time. I regularly monitor performance. Where there are particularly egregious examples of poor service, Members should write to me and draw them to my attention. I have mentioned the June 2026 deadline for the resumption of normal service, which includes having a functioning portal. There are people who may not have reached the end of their career, but want to access their updated benefits, and they should be able to do so.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  My hon. Friend can rest assured that I have interrogated officials on the situation that I inherited. On the point about assurances and promises not being met, I think the House can say today that when assurances are not met, I take decisive action, including commercial action. My hon. Friend will have seen that with regard to the Royal Mail statutory pension scheme, but also in our withholding milestone payments from Capita. He talked about whether we are looking at insourcing more things. That clearly is the Government’s pledge, and our policy going forward. With regard to the Royal Mail statutory pension scheme, we will look at a range of options in both those categories to ensure that we get the very best possible service for those who deserve it and rely on it.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  I certainly echo what my right hon. Friend says about it being imperative that taxpayers do not foot the bill for what has gone wrong. On the different contracts, each obviously has to be considered on its own merits, but the House can be assured that on each of the contracts for which the Cabinet Office is responsible, I keep all contractual options open. With regard to his point about optionality and going in-house in future, I will certainly ensure that the PCS trade union gets the appropriate ministerial meeting.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  We are very committed to delivering that manifesto commitment, and the Chief Secretary to the Prime Minister will be setting out more about that in due course, following his speech earlier in the year. My hon. Friend is absolutely right about the poor performance under this contract. I have taken a decision to terminate the contract for the Royal Mail statutory pension scheme, and she and Members across the House can be assured that, under this contract, we will robustly be holding Capita to account. As she rightly says, when people have missed mortgage payments or other things have happened to them through no fault of their own, that is completely unacceptable.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  I absolutely agree with my hon. Friend on the importance of bereavement payments, because they are made at such a vulnerable time in people’s lives. The House should be fully aware that I will hold Capita robustly to account on its various contracts. As I am sure that the House will appreciate, in the case of the civil service pension scheme, I have inherited quite a long-term contract, but I will continue to make sure that I reserve all contractual rights on the contracts that we oversee at the Cabinet Office.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  As I said in my statement, there is a backlog of around 24,000 outstanding pension quotations. The hon. Gentleman is absolutely right about the taxpayer not having to pick up the tab for Capita’s failures. There has been an offer from Capita to cover the costs of the surge team, which I will consider in my broad consideration of all the commercial issues in respect of this contract. My priority is for taxpayers not to have to foot the bill for issues that have been caused by the provider and are not the fault of the scheme beneficiaries. With regard to the Royal Mail statutory scheme, as I have said, we will now ensure continuity of service, because that is very important. I think the hon. Gentleman will see that I have been very decisive on the future of that contract today. We will look at a range of options for that, but continuity of service is obviously a priority in the short term.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  It is absolutely essential that I make the point that each individual contract has to be considered on its own merits, which is exactly what I have been doing. On procurement by other Departments, one thing I am certainly doing is ensuring that the Cabinet Office shares the lessons learned from the recent transition of the civil service pension scheme, and I will be ensuring that those lessons are certainly made available right across Government.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  To be fair to the hon. Gentleman, he raises a reasonable point, and we are certainly monitoring Capita’s general position. Capita holds a total of 85 contracts across the public sector—39 with central Government and 46 with the wider public sector. He and the House can be assured that we monitor performance across the whole portfolio, and we obviously consider each contract individually. As he says, it is hugely important always to be looking at providers’ financial position, because continuity of service is so important for those who, in the case of the civil service pension scheme, have paid in their own money over decades and deserve dignity in retirement.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  I, too, am grateful for the engagement with my hon. Friend, and we are certainly looking at how we learn the lessons of this matter. On her second point about the specific issue of compensation, a complaints procedure is available, as I think I have discussed with her previously, but there is also a very broad point here: I am determined that we will pursue every contractual lever to ensure that the taxpayer does not pick up the tab for the failure of MyCSP or Capita.

• 22 Apr 2026 · Pension Schemes · Hansard source

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  First of all, I echo the shadow Minister’s tribute to public servants, including his constituent Chris; I am very sorry to hear about his wife’s cancer diagnosis. I welcome what I think was his support for my decision to terminate the Royal Mail statutory pension scheme contract. On the civil service pension scheme, he asked about a plan; I have been implementing a plan, and I have come here to update the House on its implementation. He also talked about the contract. The Capita pension scheme contract was awarded by the previous Government in November 2023 on a long-term basis. That is what I inherited and have been trying to deal with. He talked about the point of transition; what I did at the point of transition was get in the Capita chief executive and the Cabinet Office permanent secretary to go through these matters, and to seek assurances. I am afraid to say that the assurances given have not been met. The shadow Minister talked about not meeting milestones; I can assure him that milestone payments have been withheld, and I will not hesitate to use the commercial levers in the contract to drive performance. I am absolutely clear about the restoration of service by the end of June; that is what I am holding Capita to. He also talked about MyCSP. I have said that we are reserving rights under both these contracts, with regard to the backlog that was left by MyCSP and how Capita has dealt with it since. In relation to MyCSP, there is also an option to pursue a parent company guarantee, and he can be assured that I will explore all possible legal options to ensure that the service that public servants rightly deserve—not just in retirement, but in very difficult circumstances, such as death in service—is being provided sensitively. The shadow Minister asked about forthcoming meetings and updates. I will consider the appropriate steps to take, and will update the House, and Members from across the House when they write to me.

• 17 Mar 2026 · Ministerial Salaries (Amendment) Bill · Hansard source

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  It is a pleasure to serve under your chairmanship, Mrs Cummins, as I open the proceedings in the Committee of the whole House. I set out the core arguments for this Bill in my Second Reading speech, so I will not rehearse them again, although I have not matched the Teddy Taylor standard from 1975. However, for the benefit of the Committee, I will outline the two clauses and why they should stand part of the Bill. Clause 1 amends paragraph 2 of part V of schedule 1 to the Ministerial and other Salaries Act 1975, which determines the maximum number of salaries that may be paid to certain ministerial office holders. Sub-paragraph (a) replaces the previous provision for 21 salaries at Secretary of State rank with a new provision for 22 salaries, sub-paragraph (b) replaces the previous provision for 50 salaries at Secretary of State rank and Minister of State rank with a new provision for 54 salaries, and sub-paragraph (c) replaces the previous provision for 83 salaries at Secretary of State rank, Minister of State rank and Parliamentary Secretary rank with a new provision of 94 salaries. This increases the total number of ministerial salaries available by 11. As I have said, the new limits are cumulative, meaning that the Prime Minister has the discretion to allocate salaries to a large number of Ministers at more junior ranks within those limits, if so desired. Clause 2 sets out the extent, commencement and short title of the Bill. The Bill extends to England and Wales, Scotland and Northern Ireland. Of course, the Bill comes into force on Royal Assent. I very much look forward to the rest of the debate and seeing the Bill on the statute book soon.

• 5 Mar 2026 · Government Shared Services · Hansard source

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  The Cabinet Office provided support to the Department for Work and Pensions on this matter, including by sharing the lessons learned from the recent transition of the civil service pension scheme, which hon. Members were discussing a moment or two ago.

• 17 Dec 2025 · UK-EU Common Understanding Negotiations · Hansard source

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  My hon. Friend is quite right. Tens of thousands more people, many of them young people, will benefit from the accession to Erasmus+, although I seriously think, on the basis of what the shadow Minister said, that the Conservatives will go into the next election opposing those additional opportunities for people. As for my hon. Friend’s second point about reducing trade barriers, since Brexit 16,000 businesses have stopped trading with the EU altogether, and as for the food and drink agreement, she can be assured that work is ongoing to seek to complete those negotiations by the time of the next summit.