Nick Thomas-Symonds MP: speeches

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Speeches

22 Apr 2026 · Pension Schemes · Hansard source
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First of all, I say to my hon. Friend’s constituent, Andrew, that I am very sorry to hear about the loss of Katy, and I thank them for their decades of important service to Border Force. In order to take this case forward, it would probably be sensible for my hon. Friend to share the details in a meeting with the Minister, my hon. Friend the Member for Southampton Test (Satvir Kaur). We would be delighted to facilitate that.
22 Apr 2026 · Pension Schemes · Hansard source
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I, too, welcome back Andy and thank him for his service. I say to my hon. Friend and those four constituents that what I have said in the recovery plan and what is part of the recovery plan is for the contractual level of service to be back by June. If that is not delivered, I reserve all rights under this contract with Capita.
22 Apr 2026 · Pension Schemes · Hansard source
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We are absolutely on the side of those pensioners. The important thing in the immediate term is the stabilisation of the service. That is why I will be holding Capita robustly to account on the recovery plan. I am afraid to say to my hon. Friend that I cannot help him with the results of Harlow Town!
22 Apr 2026 · Pension Schemes · Hansard source
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My hon. Friend is absolutely right about the contract we inherited. On the hardship loans, we have already provided over £7.2 million in interest-free transitional support loans to more than 1,300 members, but that is in no sense a cap. We continue to proactively drive uptake, and I encourage all Members across the House to do the same.
22 Apr 2026 · Pension Schemes · Hansard source
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The situations that the hon. Gentleman’s constituents have faced is exactly why the dedicated recovery team was put in place. I will be holding Capita to account on the timetable in the recovery plan for restoring service by the end of June this year. On the cases he has raised, I would be very interested if he could write to me with the details and dates of exactly what happened.
22 Apr 2026 · Pension Schemes · Hansard source
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On that final point, if the hon. Member could write to me about precisely what that situation is, I would be more than happy to look at it. Performance on MP correspondence is appalling, and I am not willing to tolerate it. Members across this House are speaking for their constituents who are in very vulnerable situations. I have given very clear instructions about this being dealt with, and in my view it must be dealt with out of respect for this House and the people who work here.
22 Apr 2026 · Pension Schemes · Hansard source
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I can certainly give an assurance to Royal Mail pensioners, who may be worried about the uncertainty, that we will do all we can to ensure continuity of service. I certainly have confidence in my team, and the surge of about 140 officials into Capita has made a significant difference. Equally, I will clearly have to consider very carefully what the position is at the end of June 2026, and how important that team’s remaining in place, for whatever length of time, is to the level of service.
22 Apr 2026 · Pension Schemes · Hansard source
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Yes, I agree. I will clearly have to make a judgment, but I do not intend to withdraw the team if that would result in a deterioration in service. I will obviously make that judgment very carefully, but having said that, I have been very clear about the June 2026 deadline for the restoration of the proper service under this contract, and I will be holding Capita to it.
22 Apr 2026 · Pension Schemes · Hansard source
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My hon. Friend is right that this is totally unacceptable, and that is why I have put in place the recovery plan and why the Cabinet Office is withholding milestone payments. On the four-hour wait, I would be very grateful if, with his constituent’s permission, he gave me the details, including the date, because I would like to take that up.
22 Apr 2026 · Pension Schemes · Hansard source
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Yes, more than £7.2 million is available. I think the standardised mitigation letter was raised previously by another Member. I will certainly take that away and see what progress has been made.
22 Apr 2026 · Pension Schemes · Hansard source
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The surge team of about 140 officials who have gone into Capita are certainly looking at prioritising the most urgent and vulnerable cases. On the hon. Member’s specific case, I would be very grateful if she wrote directly to me about it, and I will certainly look at it.
22 Apr 2026 · Pension Schemes · Hansard source
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The hon. Lady speaks powerfully about the very vulnerable situations in which her constituents find themselves, and I entirely share her concerns about the portal. I referred to the statistics on call times in my response to the shadow Minister, and to the average call time. I regularly monitor performance. Where there are particularly egregious examples of poor service, Members should write to me and draw them to my attention. I have mentioned the June 2026 deadline for the resumption of normal service, which includes having a functioning portal. There are people who may not have reached the end of their career, but want to access their updated benefits, and they should be able to do so.
22 Apr 2026 · Pension Schemes · Hansard source
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My hon. Friend can rest assured that I have interrogated officials on the situation that I inherited. On the point about assurances and promises not being met, I think the House can say today that when assurances are not met, I take decisive action, including commercial action. My hon. Friend will have seen that with regard to the Royal Mail statutory pension scheme, but also in our withholding milestone payments from Capita. He talked about whether we are looking at insourcing more things. That clearly is the Government’s pledge, and our policy going forward. With regard to the Royal Mail statutory pension scheme, we will look at a range of options in both those categories to ensure that we get the very best possible service for those who deserve it and rely on it.
22 Apr 2026 · Pension Schemes · Hansard source
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I certainly echo what my right hon. Friend says about it being imperative that taxpayers do not foot the bill for what has gone wrong. On the different contracts, each obviously has to be considered on its own merits, but the House can be assured that on each of the contracts for which the Cabinet Office is responsible, I keep all contractual options open. With regard to his point about optionality and going in-house in future, I will certainly ensure that the PCS trade union gets the appropriate ministerial meeting.
22 Apr 2026 · Pension Schemes · Hansard source
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We are very committed to delivering that manifesto commitment, and the Chief Secretary to the Prime Minister will be setting out more about that in due course, following his speech earlier in the year. My hon. Friend is absolutely right about the poor performance under this contract. I have taken a decision to terminate the contract for the Royal Mail statutory pension scheme, and she and Members across the House can be assured that, under this contract, we will robustly be holding Capita to account. As she rightly says, when people have missed mortgage payments or other things have happened to them through no fault of their own, that is completely unacceptable.
22 Apr 2026 · Pension Schemes · Hansard source
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I absolutely agree with my hon. Friend on the importance of bereavement payments, because they are made at such a vulnerable time in people’s lives. The House should be fully aware that I will hold Capita robustly to account on its various contracts. As I am sure that the House will appreciate, in the case of the civil service pension scheme, I have inherited quite a long-term contract, but I will continue to make sure that I reserve all contractual rights on the contracts that we oversee at the Cabinet Office.
22 Apr 2026 · Pension Schemes · Hansard source
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As I said in my statement, there is a backlog of around 24,000 outstanding pension quotations. The hon. Gentleman is absolutely right about the taxpayer not having to pick up the tab for Capita’s failures. There has been an offer from Capita to cover the costs of the surge team, which I will consider in my broad consideration of all the commercial issues in respect of this contract. My priority is for taxpayers not to have to foot the bill for issues that have been caused by the provider and are not the fault of the scheme beneficiaries. With regard to the Royal Mail statutory scheme, as I have said, we will now ensure continuity of service, because that is very important. I think the hon. Gentleman will see that I have been very decisive on the future of that contract today. We will look at a range of options for that, but continuity of service is obviously a priority in the short term.
22 Apr 2026 · Pension Schemes · Hansard source
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I wish to provide the House with an important update on key pension, contractual and commercial decisions. The security and dignity of those who have dedicated their careers to our public services are not negotiable, and they deserve a pension service that is reliable, efficient and secure. For those principles to be more than just words, they need to be underpinned by rigorous accountability and a refusal to accept second best. We recognise that for our public servants, these services are the foundation of their financial security. When the standards they deserve are not upheld, the Government will not hesitate to act decisively to protect their interests. It is in that context that I want to give the first update to the House on the Royal Mail statutory pension scheme. Following a failure to meet critical transition milestones and a lack of confidence in Capita’s ability to implement and transition to the new operating model in a timely fashion, I am announcing today that I have terminated the new Royal Mail statutory pension scheme contract with Capita. Capita had an 18-month planning window to prepare for the transition. It failed to deliver numerous milestones, including a failure to implement the required IT automation. The Cabinet Office repeatedly flagged delays in transition milestones and that IT automation, ultimately issuing formal correspondence to reaffirm the mandatory requirements. To ensure members are protected, we will ensure continuity of the existing contract, but let the message be clear: I will not and we will not tolerate delivery failure from contracted partners. Public services require high-quality delivery, and public money should not be used to fund performance that falls short of the standards we expect. I also want to address problems in the administration of the civil service pension scheme. The transition process from the previous provider, MyCSP, was not satisfactory. We are investigating the respective liabilities for those failures as between Capita and MyCSP. Given the criticality of these services, the Cabinet Office permanent secretary and I discussed transition with the chief executive officer of Capita. We sought and were given explicit personal assurances that the transition would be handled with the utmost care and that any backlogs would be managed effectively. I am sorry to say that those assurances have not been met. It is clear in any event that the delivery of the service to civil servants since the transfer on 1 December last year has fallen far short of the required standard. The delays that civil servants have faced in accessing their civil service pensions are unacceptable, especially in view of their many years of dedicated public service. That is why I established a specialist pensions recovery taskforce, led by the second permanent secretary at His Majesty’s Revenue and Customs, Angela MacDonald, to take strategic oversight of the scheme’s management. That intervention, which includes a circa 140-person Government surge team to bolster operational capacity, is delivering results, including helping Capita to clear 15,000 inherited unread emails. Telephony wait times that averaged more than 90 minutes earlier this year have been successfully brought down to an average of under two minutes. The stories we have heard of members missing mortgage payments and falling into hardship are distressing and entirely unacceptable. No one should have to face such financial anxiety after a lifetime of dedicated public service. That is why I took immediate action to ensure that no member was left to face these challenges alone while these service issues are being resolved. To mitigate the impact on those most affected, we have already provided more than £7.2 million in interest-free transitional support loans to more than 1,300 members. We are proactively driving the uptake of those loans to ensure that no member in need of support is missed, and I encourage all hon. and right hon. Members to ask their eligible constituents to reach out to their civil service employers for these loans, so that we can provide the vital support they deserve. I can tell the House that Capita was explicitly instructed in July 2025 to prepare for the volumes it is now seeing. It knew the scale of the challenge, but failed to deliver the IT automation and portal functionality required when the service went live. The result, I am afraid to say, is a backlog of around 24,000 outstanding pension quotations. There is also a backlog of more than 1,500 open MP complaints. That is totally unacceptable. I have instructed officials to speak to Capita about how we can ensure that MP correspondence is dealt with quickly and efficiently, noting the importance of the fact that Members across the House were speaking up for their constituents. These are not just numbers on a spreadsheet; they represent thousands of individuals who are unable to plan for their futures or retire with dignity. Service delivery is about more than just speed; it is also about the absolute security of member data. The breach we saw on 30 March, which saw personal information compromised on the pension portal, represents a fundamental failure in data protection. To be clear with the House, I will not tolerate these lapses. The Cabinet Office has formally notified the Information Commissioner’s Office of this breach, and we have written formally to the chief executive officer of Capita to demand a full technical account of this failure and a guarantee that it will not happen again. Across the civil service pension scheme, we have taken direct action on all commercial levers. We are withholding milestone payments where deliverables have not been met, and we reserve every right to take further formal action. The Cabinet Office has mandated a clear recovery target on service levels. Capita must clear all inherited arrears by the end of this month and restore service levels to standard, contractually required levels by the end of June this year. We will continue to use every commercial lever at our disposal to ensure that these standards are met. The security and dignity of all those who have dedicated their careers to our civil service and the Royal Mail are not negotiable. They deserve a pension service that is reliable, efficient and secure. We will continue to use every lever at our disposal to ensure that those standards are met and that members receive the service they have earned. I commend this statement to the House.
22 Apr 2026 · Pension Schemes · Hansard source
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It is absolutely essential that I make the point that each individual contract has to be considered on its own merits, which is exactly what I have been doing. On procurement by other Departments, one thing I am certainly doing is ensuring that the Cabinet Office shares the lessons learned from the recent transition of the civil service pension scheme, and I will be ensuring that those lessons are certainly made available right across Government.
22 Apr 2026 · Pension Schemes · Hansard source
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To be fair to the hon. Gentleman, he raises a reasonable point, and we are certainly monitoring Capita’s general position. Capita holds a total of 85 contracts across the public sector—39 with central Government and 46 with the wider public sector. He and the House can be assured that we monitor performance across the whole portfolio, and we obviously consider each contract individually. As he says, it is hugely important always to be looking at providers’ financial position, because continuity of service is so important for those who, in the case of the civil service pension scheme, have paid in their own money over decades and deserve dignity in retirement.
22 Apr 2026 · Pension Schemes · Hansard source
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I, too, am grateful for the engagement with my hon. Friend, and we are certainly looking at how we learn the lessons of this matter. On her second point about the specific issue of compensation, a complaints procedure is available, as I think I have discussed with her previously, but there is also a very broad point here: I am determined that we will pursue every contractual lever to ensure that the taxpayer does not pick up the tab for the failure of MyCSP or Capita.
22 Apr 2026 · Pension Schemes · Hansard source
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First of all, I echo the shadow Minister’s tribute to public servants, including his constituent Chris; I am very sorry to hear about his wife’s cancer diagnosis. I welcome what I think was his support for my decision to terminate the Royal Mail statutory pension scheme contract. On the civil service pension scheme, he asked about a plan; I have been implementing a plan, and I have come here to update the House on its implementation. He also talked about the contract. The Capita pension scheme contract was awarded by the previous Government in November 2023 on a long-term basis. That is what I inherited and have been trying to deal with. He talked about the point of transition; what I did at the point of transition was get in the Capita chief executive and the Cabinet Office permanent secretary to go through these matters, and to seek assurances. I am afraid to say that the assurances given have not been met. The shadow Minister talked about not meeting milestones; I can assure him that milestone payments have been withheld, and I will not hesitate to use the commercial levers in the contract to drive performance. I am absolutely clear about the restoration of service by the end of June; that is what I am holding Capita to. He also talked about MyCSP. I have said that we are reserving rights under both these contracts, with regard to the backlog that was left by MyCSP and how Capita has dealt with it since. In relation to MyCSP, there is also an option to pursue a parent company guarantee, and he can be assured that I will explore all possible legal options to ensure that the service that public servants rightly deserve—not just in retirement, but in very difficult circumstances, such as death in service—is being provided sensitively. The shadow Minister asked about forthcoming meetings and updates. I will consider the appropriate steps to take, and will update the House, and Members from across the House when they write to me.
14 Apr 2026 · Infected Blood Compensation Scheme · Hansard source
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I am grateful to the hon. Member for his generous comments. On that particular issue, I would be grateful if he wrote to me with the very specific details. I would be more than happy to see whether the claim is eligible. In an earlier question, the hon. Member for Keighley and Ilkley (Robbie Moore) asked about the potential for criminal prosecutions relating to this matter. Of course, prosecutions are a matter for the independent Crown Prosecution Service, but I have made it absolutely clear that the Government stand ready to provide any evidence required by the authorities.
14 Apr 2026 · Infected Blood Compensation Scheme · Hansard source
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First, IBCA has published a prioritisation list. It published the rationale for that and is obviously moving through that list on the basis of that prioritisation. Given that this scandal happened over decades, there is obviously an urgency—it is shared by IBCA, me and the Government more widely—to get those payments to people as quickly as possible, including the hon. Gentleman’s constituent.
14 Apr 2026 · Infected Blood Compensation Scheme · Hansard source
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I thank the shadow Minister for the tone that he took in that response and for the supportive tone that he has taken throughout. I will pick up on some of his earlier points. I agree with him entirely when he talks of the heinous nature of the medical experimentation on children that happened during this scandal. Although I have increased the specific amounts, it should be pointed out that those amounts do not stand in isolation; they are specific amounts for the particularly egregious nature of what happened, which are within much higher settlements, and that is exactly as it should be. On the point about the inquiry, yes, there has now been the formal exchange of letters between me as the responsible Minister and Sir Brian Langstaff. Also, I entirely agree with the shadow Minister about the need for policy certainty going forward. He asked some very reasonable, detailed questions, and I will come back to him properly in writing on those, but let me just deal with a few of them. I want to bring forward further legislation as soon as possible. When I have brought forward legislation in the past, parties across the House have always worked in a collaborative way throughout to get it through as quickly as possible. Obviously, positions are a matter for the Opposition parties, but continuing that constructive spirit is helpful in getting these things through as quickly as possible. On the issue of exceptional loss, again, that £60,000, as referred to by the shadow Minister, is not designed to be a very detailed, individualised assessment. That is not what a tariff-based scheme is meant to do. Rather, it is meant to look at the situation of loss of a chance—the situation where somebody, but for their infection or how they were affected by the infection, would have had the opportunity to have gone on and perhaps been a higher-than-average earner but were denied that—and is designed specifically to look at that. On the other very reasonable and detailed matters that the hon. Gentleman raises, I will ensure he gets a full written response.

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