Matt Vickers MP: written questions
931 published records · newest first.
Written questions
Consumers: ProtectionDepartment for Business and TradeTabled 2 Mar 2026AnsweredUIN 116909More
Question: To ask the Secretary of State for Business and Trade, what steps his Department is taking to ensure that reliance on automated customer service systems does not impede consumers’ ability to make complaints or seek redress.
Answer: Everyone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Acti...
Answered 9 Mar 2026
Original Parliament recordConsumers: Digital Service ProvidersDepartment for Business and TradeTabled 2 Mar 2026AnsweredUIN 116908More
Question: To ask the Secretary of State for Business and Trade, what recent discussions he has had with major digital service providers regarding access to non-automated customer service channels.
Answer: Everyone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Acti...
Answered 9 Mar 2026
Original Parliament recordConsumers: ProtectionDepartment for Business and TradeTabled 2 Mar 2026AnsweredUIN 116907More
Question: To ask the Secretary of State for Business and Trade, whether his Department has considered introducing minimum accessibility standards for customer service functions to ensure consumers can access a human representative where necessary.
Answer: Legislation provides the redress rights for consumers. Beyond this, the government does not generally intervene in how businesses choose to conduct their activities as this is a commercial decision. Businesses have a legal obligation under the Consumer Co...
Answered 9 Mar 2026
Original Parliament recordConsumers: ProtectionDepartment for Business and TradeTabled 2 Mar 2026AnsweredUIN 116906More
Question: To ask the Secretary of State for Business and Trade, what assessment he has made of the impact of automated customer service systems, including chatbots and AI-based systems, on consumers’ ability to exercise their statutory rights.
Answer: Everyone should be able to benefit from the digital world – helping families save money, get a better job, and access services like the NHS more easily. But we know some people face real barriers. That’s why government published the Digital Inclusion Acti...
Answered 9 Mar 2026
Original Parliament recordConsumersDepartment for Business and TradeTabled 2 Mar 2026AnsweredUIN 116905More
Question: To ask the Secretary of State for Business and Trade, what engagement his Department has undertaken with consumer groups regarding access to customer service channels.
Answer: Access to customer service channels is not something that has been raised recently by my Department or the consumer groups and representative bodies we regularly meet. My Department regularly reviews research, and notes that the most recent UK Customer Sa...
Answered 9 Mar 2026
Original Parliament recordConsumersDepartment for Business and TradeTabled 2 Mar 2026AnsweredUIN 116904More
Question: To ask the Secretary of State for Business and Trade, whether his Department has made a recent assessment of trends in consumer satisfaction with customer service provision across key regulated sectors.
Answer: Access to customer service channels is not something that has been raised recently by my Department or the consumer groups and representative bodies we regularly meet. My Department regularly reviews research, and notes that the most recent UK Customer Sa...
Answered 9 Mar 2026
Original Parliament recordDementia: Health ServicesDepartment of Health and Social CareTabled 2 Mar 2026AnsweredUIN 116903More
Question: To ask the Secretary of State for Health and Social Care, how dementia care will be reflected in revisions to the NHS Long Term Workforce Plan.
Answer: The Government has been clear that the 2023 Long Term Workforce Plan was undeliverable and based on outdated models of care. We have committed to publishing a new 10 Year Workforce Plan to set out action to create a workforce ready to deliver the transfor...
Answered 9 Mar 2026
Original Parliament recordDementia: Health ServicesDepartment of Health and Social CareTabled 2 Mar 2026AnsweredUIN 116902More
Question: To ask the Secretary of State for Health and Social Care, what discussions he has had with integrated care boards on commissioning specialist dementia support services.
Answer: Under the 10-Year Health Plan, those living with dementia and frailty will benefit from improved care planning and better services. We will deliver the first ever Modern Service framework for Frailty and Dementia to deliver rapid and significant improveme...
Answered 9 Mar 2026
Original Parliament recordAchalasia: Health ServicesDepartment of Health and Social CareTabled 2 Mar 2026AnsweredUIN 116901More
Question: To ask the Secretary of State for Health and Social Care, what steps his Department is taking to improve awareness of achalasia among general practitioners and relevant hospital specialists.
Answer: The Government is committed to improving the lives of people living with rare diseases through the UK Rare Diseases Framework. One of the priorities of the framework is improving awareness of all rare diseases, including Achalasia, among healthcare profes...
Answered 16 Mar 2026
Original Parliament recordAchalasia: DiagnosisDepartment of Health and Social CareTabled 2 Mar 2026AnsweredUIN 116900More
Question: To ask the Secretary of State for Health and Social Care, what estimate he has made of average diagnostic times for achalasia.
Answer: As set out in the Plan for Change, we are committed to returning by March 2029 to the National Health Service constitutional standard that 92% of patients wait no longer than 18 weeks from referral to consultant-led treatment. As a first step to achieving...
Answered 30 Mar 2026
Original Parliament recordTeachers: StressDepartment for EducationTabled 23 Feb 2026AnsweredUIN 115069More
Question: To ask the Secretary of State for Education, what measures have been introduced to help reduce levels of workload-related stress for teachers.
Answer: The department monitors the relationship between workload and wellbeing through the ‘Working Lives of Teachers and Leaders’ study. Wave 4 shows improved wellbeing across all Office for National Statistics-validated personal wellbeing measures in 2025.In c...
Answered 3 Mar 2026
Original Parliament recordTeachers: Mental HealthDepartment for EducationTabled 23 Feb 2026AnsweredUIN 115068More
Question: To ask the Secretary of State for Education, what assessment her Department has made of the potential impact of levels of teacher workload on their mental health.
Answer: The department monitors the relationship between workload and wellbeing through the ‘Working Lives of Teachers and Leaders’ study. Wave 4 shows improved wellbeing across all Office for National Statistics-validated personal wellbeing measures in 2025.In c...
Answered 3 Mar 2026
Original Parliament recordRespiratory Diseases: Health ServicesDepartment of Health and Social CareTabled 11 Feb 2026AnsweredUIN 112880More
Question: To ask the Secretary of State for Health and Social Care, what discussions his Department has had with the Department for Science, Innovation and Technology on the potential impact of a modern service framework for respiratory conditions on the UK’s life
Answer: The Government will consider long-term conditions for future waves of modern service frameworks (MSFs), including respiratory conditions. The criteria for determining other conditions for future MSFs will be based on where there is the potential for rapid...
Answered 23 Feb 2026
Original Parliament recordRespiratory Diseases: Health ServicesDepartment of Health and Social CareTabled 11 Feb 2026AnsweredUIN 112879More
Question: To ask the Secretary of State for Health and Social Care, what is the timeline for determining the second wave of Modern Service Frameworks, and what assessment he has made of the potential merits of including respiratory conditions.
Answer: The Government will consider long-term conditions for future waves of modern service frameworks (MSFs), including respiratory conditions. The criteria for determining other conditions for future MSFs will be based on where there is the potential for rapid...
Answered 23 Feb 2026
Original Parliament recordRespiratory Diseases: Health ServicesDepartment of Health and Social CareTabled 11 Feb 2026AnsweredUIN 112878More
Question: To ask the Secretary of State for Health and Social Care, what assessment his Department has made of (a) the prevalence of respiratory disease and (b) the number of emergency hospital admissions for respiratory conditions in Stockton West constituency com
Answer: The Government will consider long-term conditions for future waves of modern service frameworks (MSFs), including respiratory conditions. The criteria for determining other conditions for future MSFs will be based on where there is potential for rapid and...
Answered 25 Feb 2026
Original Parliament recordParkinson's Disease: Health ProfessionsDepartment of Health and Social CareTabled 10 Feb 2026AnsweredUIN 112276More
Question: To ask the Secretary of State for Health and Social Care, what steps he is taking to retain healthcare professionals specialising in Parkinson’s disease.
Answer: The standard of training for doctors is the responsibility of the General Medical Council (GMC). The curricula for postgraduate specialty training are set by the Academy of Medical Royal Colleges for foundation training, and by individual royal colleges a...
Answered 20 Feb 2026
Original Parliament recordParkinson's Disease: Health ProfessionsDepartment of Health and Social CareTabled 10 Feb 2026AnsweredUIN 112275More
Question: To ask the Secretary of State for Health and Social Care, what steps he has taken to help support the training and operation of Parkinson's specialist health workforce.
Answer: The standard of training for doctors is the responsibility of the General Medical Council (GMC). The curricula for postgraduate specialty training are set by the Academy of Medical Royal Colleges for foundation training, and by individual royal colleges a...
Answered 20 Feb 2026
Original Parliament recordHospitals: Waiting ListsDepartment of Health and Social CareTabled 9 Feb 2026AnsweredUIN 111880More
Question: To ask the Secretary of State for Health and Social Care, whether patients removed from NHS waiting lists are informed by trusts of their removal and the reason for it.
Answer: Validation is a clinically supported process and forms a long-standing part of trusts’ routine management of their waiting lists. Effective communication between patients and their healthcare teams is a key part of the process, and patients should always ...
Answered 13 Feb 2026
Original Parliament recordCycling: ChildrenDepartment for Culture, Media and SportTabled 9 Feb 2026AnsweredUIN 111879More
Question: To ask the Secretary of State for Culture, Media and Sport, what steps her Department is taking to help increase the number of designated areas where children can safely improve their cycling skills.
Answer: The Government is committed to ensuring that everyone, including children and young people, have access to and benefit from quality sport and physical activity opportunities.The Government provides the majority of support for community sport through Sport...
Answered 12 Feb 2026
Original Parliament recordCycling: Young PeopleDepartment for Culture, Media and SportTabled 9 Feb 2026AnsweredUIN 111878More
Question: To ask the Secretary of State for Culture, Media and Sport, what steps is her Department taking to help reduce the barriers preventing young people from engaging with grassroots cycling organisations.
Answer: The Government is committed to ensuring that everyone, including children and young people, have access to and benefit from quality sport and physical activity opportunities.The Government provides the majority of support for community sport through Sport...
Answered 12 Feb 2026
Original Parliament recordCycling: SchoolsDepartment for Culture, Media and SportTabled 9 Feb 2026AnsweredUIN 111877More
Question: To ask the Secretary of State for Culture, Media and Sport, what steps her Department is taking to help support partnerships between schools and grassroots cycling clubs to increase participation in physical activity among pupils.
Answer: The Government is committed to ensuring that everyone, including children and young people, have access to and benefit from quality sport and physical activity opportunities.The Government provides the majority of support for community sport through Sport...
Answered 12 Feb 2026
Original Parliament recordWater Charges: Older PeopleDepartment for Environment, Food and Rural AffairsTabled 9 Feb 2026AnsweredUIN 111876More
Question: To ask the Secretary of State for Environment, Food and Rural Affairs, what steps her Department is taking to help support (a) the older population and (b) pensioners with water poverty.
Answer: Water companies are more than doubling social tariff support for vulnerable customers and Government is working with industry to keep their support schemes under review to ensure that vulnerable customers are supported. We are considering ways to drive mo...
Answered 13 Feb 2026
Original Parliament recordWater ChargesDepartment for Environment, Food and Rural AffairsTabled 9 Feb 2026AnsweredUIN 111875More
Question: To ask the Secretary of State for Environment, Food and Rural Affairs, what steps she is taking to help support households with increases to water bills.
Answer: Water companies are more than doubling social tariff support for vulnerable customers and Government is working with industry to keep their support schemes under review to ensure that vulnerable customers are supported. We are considering ways to drive mo...
Answered 13 Feb 2026
Original Parliament recordCivil Servants: Workplace PensionsCabinet OfficeTabled 2 Feb 2026AnsweredUIN 110110More
Question: To ask the Minister for the Cabinet Office, how many members of the civil service pension scheme had not received quotes as to their expected pension income a) 12 months before retirement, b) six months before retirement, c) 3 months before retirement , d
Answer: The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The issues and delays facing a number of civil servants and pension scheme members in receiving their pension ...
Answered 28 Apr 2026
Original Parliament recordCivil Servants: Workplace PensionsCabinet OfficeTabled 2 Feb 2026AnsweredUIN 110109More
Question: To ask the Minister for the Cabinet Office, how many newly retired members of the civil service pension scheme did not receive payments a) one week, b) two weeks, 3) one month, 4) two months, 5) three months and 6) six months after their first payment was
Answer: The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government. The issues and delays facing a number of civil servants and pension scheme members in receiving their pension ...
Answered 28 Apr 2026
Original Parliament record
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