Margaret Mullane MP: speeches

Speeches

• 18 Mar 2026 · Royal Mail: Performance · Hansard source

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  I think that we would be hard pressed to find an MP or member of the public who does not support their local postie. We know their value, and they were considered the fourth emergency service during the pandemic. What a shame that we did not hold on to that mantle for them as, if we had, I suspect that the service would be much better today. We have heard a lot about two-tier delivery in Parliament and across the media in the past week. Prioritisation of parcels means that days and days of urgent mail is often left in the sorting office. Despite dedicated posties requesting overtime to clear backlogs, the message from Royal Mail management is clear: they want the service to fail. They are making the job harder for staff on the ground by freezing overtime and forcing unsustainable workloads, and we are seeing a managed decline of a treasured British institution. Since 2022, worse pay and drastic watering down of terms and conditions have seen 27,000 new employees leave in the first year. The Royal Mail used to be a job for life. I have an excellent relationship with the posties in the CWU east London postal branch and in my own constituency in Dagenham and Rainham. That is due to the late Lee Waker, a councillor who was a dedicated postie and a CWU political officer—a legend. Last year, Ofcom concluded their assessment of postal service reforms. It announced that the specification for the universal service obligation will change, and referenced letter decline as a key driver. Tell that to the millions of people waiting for medical appointments or facing late fees, which hon. Members have mentioned. If things do not change, we might be telling people that their postal vote was not counted because Royal Mail bosses have delayed people’s votes—their democratic right. Royal Mail need to listen to the CWU and to Government. I want to say in the strongest possible terms that this is not the fault of our posties; they pride themselves—