Keir Mather MP: speeches 2026

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Speeches

3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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Clauses 28 and 29 enable the Secretary of State and Scottish and Welsh Ministers to exempt certain railway passenger services from designation. Exempting a service means that the Secretary of State or devolved Ministers will not be responsible for that service. Instead, responsibility can be devolved to someone else—for example, a mayoral strategic authority—for them to run or contract out the service. That mechanism preserves the existing approach for devolving services to mayoral strategic authorities and their transport agencies, such as Transport for London or Merseytravel, and for light rail networks such as in Greater Manchester. The Secretary of State cannot exempt Scotland-only or Wales-only services, because those fall under the devolved responsibilities of Scottish and Welsh Ministers. Clause 29 allows devolved Governments to determine which services fall outside designation, offering flexibility in managing their respective networks. These clauses are necessary to ensure that there is still a way to devolve services, where that can bring benefits and is the best outcome for the network. Exemptions must be made by regulations, ensuring that the allocation of responsibility for passenger services is transparent. Clause 30 provides supplementary provisions for exemptions under clauses 28 and 29. It allows exemptions to apply to specific persons, classes of persons, services generally or parts of services. Exemptions may be conditional or time-limited, so that decisions to devolve services can be tailored to the specific circumstances on a case-by-case basis.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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For the reasons I have just outlined. I have already confirmed that there are absolutely no plans to change the existing range of discount schemes, which include the veterans railcard and the armed forces railcard.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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My hon. Friend makes an interesting point and is absolutely right to note that we want the concessionary schemes to be able to evolve to reflect the needs and lived experiences of those they are designed to help. I will expand on that point in more detail later. I will make some progress now. We are of the view that minimising the number of listed discounts on the face of the Bill will enable GBR to develop and adjust discount arrangements over time, reflecting passenger needs and other objectives. For example, in the future it might be desirable to rationalise the existing concessionary offer for current and former military personnel and their families to ensure consistent terms and conditions between the armed forces and veterans. GBR should be able to consider such options but, if we enshrine the schemes in primary legislation, it will become virtually impossible to amend and improve them. The Government remain fully committed to supporting the armed forces community through travel discounts and other means. For that reason, while I sincerely understand the motivation behind the amendments, the Government do not believe they are necessary and I ask the hon. Member for Broadland and Fakenham to withdraw them. New clause 51 requires GBR to provide free travel “to and from events that commemorate Remembrance Sunday.” As I have said, the Government remain committed to all those who serve, and that includes supporting their attendance at events commemorating Remembrance Sunday. Last year, as in previous years, the Government worked closely with the rail industry to ensure that serving members of the armed forces and veterans were eligible for free travel to and from services of remembrance across the country. Likewise, Poppy Day volunteers and collectors—and their children—travelling to the London Poppy Day events were given complimentary travel to support their fundraising efforts on behalf of the Royal British Legion.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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Good morning, Mrs Barker, and to everybody—another day in Committee. I thank the hon. Member for Broadland and Fakenham for these amendments, which seek to ensure that the designation of passenger services does not negatively impact rail freight or undermine GBR in network capacity planning activity. I hope it is helpful if I clarify that clauses 25 to 27, which set out designation powers of the Secretary of State and devolved Ministers for passenger services, only describe a very high-level mechanism for assigning responsibility for passenger services. For example, the designation helps make clear who is responsible for the service. Further clarity is provided by exemption from designation to show where services have been devolved to other authorities, such as to mayoral strategic authorities or Transport for London. Designation is not a detailed service specification, nor does it determine network access or capacity allocation. Last week, we published a draft of the Secretary of State’s designation letter to help clarify that, and copies are available in the room today. Ministers’ designation powers do not override or conflict with GBR’s role in determining network access. The access decision process requires GBR to balance passenger and freight needs. The safeguards in the Bill, including the statutory duty to promote rail freight or the ORR’s oversight and appeals body to protect fare freight access are also unaffected by designation. The amendment is therefore impractical and unnecessary and would not achieve its intended purpose in practice. Protecting rail freight, which I fully endorse, is already enshrined within the Bill. For absolute clarity, I must emphasise that the access clauses in the Bill set out the stages through which network access is determined. It is not determined or affected by designation. The access clauses include producing the infrastructure capacity plan, which will set out GBR’s view of how best to use GBR’s infrastructure to accommodate freight, open access and publicly funded passenger services, as well as maintenance and improvement of the network. GBR will take into account its infrastructure capacity plan when allocating capacity. In comparison, designation is simply the method of determining whether a service should be devolved to, for example, a local authority, or maintained by the Secretary of State and run by GBR. I therefore request that the hon. Member withdraw the amendment. Clause 25 requires the Secretary of State to designate railway passenger services for which GBR should be responsible. Designation is the mechanism by which responsibility for who should run passenger rail services is determined. Clauses 26 and 27 replicate this, but for Scottish and Welsh Ministers respectively. The Secretary of State, Scottish and Welsh Ministers each have designation powers to set out services which GBR or others—including Transport Scotland or Transport for Wales—may run for them. Designation powers will also assist in providing clarity about which Minister has responsibility to provide, or contract for, cross-border services. Ministers can also exempt services from these designations, which is the way that services can be devolved to mayoral strategic authorities. That was the mechanism used to allow Transport for London to run its devolved service. As I have mentioned, the new Secretary of State designation is expected to be succinct and will not include route level or timetable detail. Designation is therefore entirely separate from access or timetabling decisions.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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Yes, I am very eager to agree with my hon. Friend. This is a serious point. In my constituency, I see the difficulty that veterans have in attending Selby Abbey to mark the enormous contribution that people in our armed services have made across many conflicts. I would have thought that this is personal to every single member of this Committee, which is why I am pleased to agree with my hon. Friend.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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As I have just mentioned, we want to carry over those schemes to provide consistency for those groups. We are carrying over the role of the discretionary schemes as set out in legislation. We think that consistency is important but, for reasons that I will come to later, we also believe it is important that GBR is able to move in an agile way and think about evolving needs when it comes to concessionary travel. It is important, in terms of legislative carry-over, to ensure that that remains in place.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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We may have to hash this out in our own time. There is a principle around the replication of functions between organisations. The principle of GBR is that once those decision-making powers are taken out of the Department for Transport—this is the single-mind approach to access decisions, charging and best use of the railway—there is not replication and burdensome inefficiencies in how those functions are designated and actualised by the different organisations. I believe that the difference lies in that point. To return to my previous remarks, and on the basis of what I have explained, I urge hon. Members not to press their amendments.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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The right hon. Member is far too eager. I shall turn to that in due course. Amendment 148 would prevent the Secretary of State and Scottish Ministers from issuing directions to GBR relating to fares, and amendment 45 would do the same for directions and guidance. I remind hon. Members that, as I said when we debated the directions and guidance clauses earlier in the Bill, the strategic parameters and guardrails that the Secretary of State will set for GBR on fares may not ultimately be delivered through directions and guidance by default. Clause 33 already allows for provisions on fares parameters and guardrails to be included in public service contracts awarded to GBR for operating passenger services. Nevertheless, it is crucial that the Secretary of State retains the powers to direct and give guidance to GBR on fares. It is necessary that the Government and GBR alike can respond to exceptional circumstances, which may necessitate a swift reappraisal of the strategic approach to fares. That is precisely what the Secretary of State’s directions-making power allows for, supplemented by the ability to issue guidance, to ensure a clear and speedy response if there is a crisis or unexpected change in context. Amendments 148 and 45 would remove those options for the Secretary of State and, in fact, for Scottish Ministers where GBR is operating services that they designate. The Government strongly believe that that is not in the interests of passengers or taxpayers. I agree with Opposition Members that we do not want Ministers interfering with day-to-day fares policy. GBR will have the freedom to define its fares policy within the parameters and guardrails set out, simplifying fares, removing duplication and, in turn, improving value for money. It will therefore be set up to succeed from the outset. Contrary to what Opposition Members believe, the powers in clause 33 do not undermine that.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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We have repeatedly had this allusion drawn between NHS England and the NHS on the one hand and the Department for Transport and GBR on the other. I do not believe that these examples are analogous. NHS England replicated functions in a way that did not serve the interests of patients or taxpayers who paid into the health service. The entire principle here is to take decision-making power from DFT, which under this broken system remains the only body truly accountable for what happens on the railway, and to give it to GBR, in a way that empowers it to ensure that services run in the public interest and represent value for money. I cannot envisage that Members across the House would not think it reasonable, within very broad parameters, to retain some ability to have political accountability in the fare-setting process in exceptional circumstances, such as during the pandemic. That is wholly sensible in making sure the railway continues to offer value for money for both passengers and taxpayers, who are ultimately one and the same.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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I can start by confirming that existing exemptions from designation will be retained. I hope that provides an assurance to the shadow Minister. The powers could be used to allow devolved Administrations to determine which services fall outside of designations, and therefore give them flexibility in meeting the needs of passengers relying on services that otherwise could fall through the cracks. I hope that, having provided the shadow Minister with that assurance, he can support these clauses. Question put and agreed to. Clause 28 accordingly ordered to stand part of the Bill. Clauses 29 and 30 ordered to stand part of the Bill. Clause 31 Provision of railway passenger services
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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On the role of the Secretary of State in setting parameters for fares, we have had a lot of debate in the Committee about the need to ensure efficiency on behalf of taxpayers, who are also passengers on the railway. It is the Secretary of State who ultimately has the democratic responsibility to do so; therefore, it is right that the power exists to set broad parameters as they relate to fares. However, that process must be undertaken transparently. Parameters will be set through guidance and public service contracts, which will be published and open to scrutiny. The Bill says that the Secretary of State can direct on fares, but not that she will do so regularly. That is important to the point about overreach, and the exceptional circumstances in which direction might be a wise provision to have in the legislation. I will turn to that later.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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I sincerely thank the hon. Members for Broadland and Fakenham and for Didcot and Wantage for the amendments, which are about discounted travel for members of the UK armed forces, veterans, their families and the police. On amendments 46 to 55, first and most importantly, the Government fully recognise the enormous contributions made by members of the UK armed forces, UK veterans and their families. I am pleased to confirm that there are absolutely no plans to change the existing range of discount schemes, including the veterans railcard and the armed forces railcard, which also covers family members of serving personnel. Those are valuable discounts for people who have sacrificed in the public interest, and the Government are rightly committed to them. In our view, however, it is not necessary to reflect that commitment on the face of the Bill,. The Bill gives continued statutory protection to the discount schemes that are already protected by the Railways Act 1993 to ensure consistency for groups for whom cost has historically been a particular barrier to travel, to ensure that our railway continues to be inclusive and to be consistent with previous Acts. That does not mean that other discount schemes are not at the forefront of our mind and will not continue.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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Let me start by reasserting the principle that we do not want Ministers to be micromanaging the railway. However, the point about gin miles was very well made and I shall relay it to GBR.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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May I begin by saying that I hope the shadow Minister can forgive my initial sluggishness on this drab Tuesday morning, because he asked a perfectly reasonable question about the application of the clause when we debated it last. I did not give him an adequate answer so, if you do not mind me looking retrospectively for a moment, Mrs Barker, I would like to inform him that all existing designations are unconditional. The clause is not there to be used often. However, it replicates an existing power, with the idea being that if the Secretary of State wanted to exempt a service to a new local authority that had not had an exemption before, she might wish to provide a time limit to check how it was performing before granting a longer-term exemption. I hope that is a sufficiently adequate answer to his perfectly reasonable question. I will now speak to the amendments tabled in my name. Amendments 170 and 171 enable Welsh Ministers to continue securing rail services in the Wales and borders region on behalf of the Secretary of State. Welsh Ministers will do that by contracting Transport for Wales to run the services. That will ensure that passenger services that cross between England and Wales every day continue to connect communities, contributing to economic growth. Without these amendments, the Secretary of State would be forced to abandon existing agency arrangements and procure all the services that she designates exclusively through Great British Railways, including English sections of the services currently operated by Transport for Wales. That is inefficient, and contrary to the collaborative spirit of devolution. This is about making the system work, not creating barriers where none need exist. The amendments were always intended to be part of the Bill, and we are correcting that now. The amendments strengthen the Bill by preserving today’s devolved responsibilities once GBR is established. That will ensure that Transport for Wales can continue running services into England, maintaining reliability for passengers and ensuring connectivity. The other amendment tabled in my name, amendment 172, is a minor and technical amendment that removes a redundant provision in the legislation. I am grateful to the hon. Member for Isle of Wight East for his parliamentary question in November 2025 regarding the policy rationale for that drafting, which helpfully drew it to our attention. I am pleased to confirm that it is no longer necessary. Amendment 41 and new clause 6 are intended to reintroduce private sector companies running passenger services. The Government were elected on a clear manifesto commitment to return franchised passenger services to public ownership. Public ownership, with the whole system working to one clear set of objectives to improve reliability, performance and punctuality for passengers, is the only way to make the railway run better. I think we all agree that the current system simply is not working. However, the amendment and new clause seek to undo all the progress we have made so far. They could cause chaos on the railway and return us to the dark days of franchising, which did not perform for passengers or taxpayers. The Bill is not about re-debating the principles of public versus private; it is about getting on with this generational reform and delivering for passengers, freight users and taxpayers. Finally, amendment 44 would require the Government and Scottish and Welsh Ministers to publish pre-award details of public service contracts at least a year in advance of entering into the contract. As I am sure the hon. Member for Broadland and Fakenham knows, publishing pre-award information a year in advance would be an unnecessary and impractical administrative burden. The focus for public service operators should be on efficient delivery and clear reporting rather than rigid pre-award timelines. The Government will continue to be required to act transparently by publishing relevant information about the contract, such as contract dates and the parameters of financial compensation, within two months of entering into the contract. Given those points, I urge the Committee to support the amendments in my name and I hope that the hon. Member for Broadland and Fakenham will withdraw, or not move, his amendments. I also hope that the Committee supports clause 31, which sets out how designated services are to be provided, and clause 32, which sets out supplementary provisions for public service contracts awarded under clause 31. The Bill makes it clear that the Secretary of State may assign responsibility for running her services only to Great British Railways or a GBR company. She can secure the provision of services by first designating them and then making a direct award of a public service contract to GBR or a GBR company. Public service contracts are a typical arrangement between public authorities and transport operators for providing public transport and are compliant with relevant subsidy control requirements. As clause 32 sets out, contracts may include a range of obligations, including those relating to additional railway assets, operational requirements and financial arrangements—for example, how any payments will be calculated, and performance targets. Scottish and Welsh Ministers may either provide designated services directly in house or secure them through a direct award to one or more public sector companies, such as ScotRail or Transport for Wales. They also have the option to contract with GBR or a GBR company, which could unlock the integration of track and train in Scotland and Wales. Clause 31 also ensures that GBR’s duties apply to services operated by joint ventures or GBR subsidiaries under contract and gives Scottish and Welsh Ministers powers to handle freight goods where necessary.
3 Feb 2026 · Railways Bill (Ninth sitting) · Hansard source
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While I do not anticipate provision around the specific instance the hon. Lady described—for example the poppy train being frozen into the licence of GBR—I do expect that GBR will be minded and motivated to continue to ensure that members of the armed forces community, veterans and their families can attend Remembrance Sunday services across the country. In our view, concessionary travel more broadly will improve the ability to do that. It will allow GBR to set provisions in an agile manner through an evolving concessionary fares scheme, rather than freezing them as part of the Bill—and, moreover, to set provisions that are not already locked into legislation and do not therefore need to be carried over, in the interest of consistency for the groups that they affect. Turning back to my remarks on Poppy Day volunteers travelling to events with their children, I do look forward to that policy continuing in the years to come, although precise arrangements for how that will work will be confirmed closer to the time. All that being the case, we do not see the need for legislative amendments. These are things that the Government and rail industry already strongly support and have been providing for many years. A regulatory framework would only complicate delivery, which is more effectively facilitated at the operational level, so, while we wholeheartedly support the spirit of new clause 51, I urged the hon. Member for Epsom and Ewell to withdraw it. New clause 59 requires GBR to provide a scheme enabling free rail travel for police officers and police community support officers who are in full uniform or who are travelling for operational purposes. The Government gratefully acknowledge the service of police officers across the country and all that they do to keep us safe. The speed, skill and professionalism of the response by British Transport police and other brave first responders to the horrific train attack in Huntingdon last year is just one example of how police officers and all our emergency services save lives every day across our country. While I understand the intention of the new clause in supporting that vital work, the Bill is not the correct place to set out the requirements for such a scheme. As the hon. Member for Didcot and Wantage knows, any new staff travel scheme should be the product of negotiations between the relevant organisations. To prescribe a scheme in primary legislation sidelines that process and risks the creation of a scheme that is not fit for purpose, as well as unfunded financial impacts to the railway. Therefore, while I am sympathetic to the intentions of the new clause, the Bill is not the appropriate avenue to establish such a scheme, and I urge the hon. Member not to move it. Clause 34 ensures that GBR will be able to provide discount schemes, such as those offered today as railcards. First, the clause continues the 1993 Act’s statutory protection for young, senior and disabled passenger discounts. Prices are historically more likely to be a barrier to these groups’ accessing rail travel, and they are covered by the protected characteristics of age and disability. Maintaining these concession schemes in primary legislation supports equal access to employment, education and essential services. It is worth noting that, while other concessionary discounts are not included in the Bill, the Government recognise that they too are important, and there are no plans to withdraw any of the discounted schemes currently being offered. Nevertheless, the clause also gives GBR the flexibility required to simplify and modernise discount schemes across the network, and to evolve the offer where that is considered desirable to meet passenger needs in the future. Finally, the clause ensures that devolved operators will still be required to offer the core statutory discounts, and that they will have flexibility over whether to participate in the GBR scheme or to create their own.
3 Feb 2026 · Railways Bill (Tenth sitting) · Hansard source
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I am pleased to speak to clauses 37 and 38 relating to the passenger watchdog’s duty to keep matters under review and its power to collect information. Clause 37 ensures that the passenger watchdog proactively monitors any matters affecting passengers, whether they relate to passenger services or stations. It also requires the watchdog to consult relevant people and to co-operate with other bodies that represent passengers, such as London TravelWatch. Clause 37 also gives the watchdog the power to collect information so it can effectively monitor the passenger experience. The clause will ensure that the watchdog is proactive and has a good overview of any emerging issues that may impact passengers. It will also ensure that the watchdog engages and co-operates with relevant bodies and seeks information to effectively address potential issues with the passenger experience. I hope hon. Members will agree that that power is fundamental to the effectiveness of the watchdog as a passenger champion. Finally, clause 38 will enable the passenger watchdog to enter into agreements with other public bodies so that, if necessary, they can perform the functions under clause 37 instead of the watchdog itself. The Secretary of State’s consent is required before entering into agreements under the clause. The clause replicates section 76A of the Railways Act 1993, which we wish to retain for cases where another body could keep certain passenger matters under review more effectively than the watchdog. That could, for example, happen in a certain geographical area where there is an effective devolved body with specialised local knowledge. The clause supports the watchdog to operate as an effective passenger champion by ensuring that it can flexibly co-operate with local bodies to the overall benefit of passengers.
3 Feb 2026 · Railways Bill (Tenth sitting) · Hansard source
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The Committee will be glad to hear that I do not intend to re-rehearse the argument that I pre-emptively set out in response to the amendments. On the broader point made by the hon. Member for Broadland and Fakenham about the passenger watchdog and its capabilities, I am of the view that having independent monitoring powers for the passenger experience, having investigation powers, having the ability to demand information by a deadline, enforcing an independent dispute resolution service, and making sure that minimum consumer standards are protected with the ability to escalate to the ORR for enforcement is a suite of measures that will allow the watchdog to fully account for the passenger experience. That relates both to this clause and ones that I am sure we will arrive at in short order. On that basis, I urge the hon. Member for West Dorset to withdraw his amendment.
3 Feb 2026 · Railways Bill (Tenth sitting) · Hansard source
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My point is that the shadow Minister’s interpretation of the term “investigation” might diverge slightly from mine in respect of what we expect the passenger watchdog to do in relation to each individual complaint that it may receive, and especially to those that are vexatious or frivolous. On the broader point, I thank the hon. Member for Didcot and Wantage for his amendment, which would require the passenger watchdog to wait until GBR has considered an issue before investigating it itself. He is right to point out that individual passenger complaints should go to operators, including GBR, in the first instance. If the passenger is unable to get a satisfactory resolution to their complaint, they can raise the issue with the watchdog through the service provided by the rail ombudsman for independent dispute resolution. As the amendment suggests, that is a very sensible process. However, there are times when the watchdog will need to investigate issues before or instead of operators. For example, if an issue falls outside the scope of the ombudsman service, or if the issue is systemic and persistent and cannot be appropriately dealt with by a single operator, the watchdog may decide to open its own investigation. We expect the watchdog to actively investigate a wide range of issues beyond individual passenger complaints and GBR services. They could include systemic or cross-industry issues in the provision of passenger assistance, such as the issues that we have unfortunately seen on the railway in the past, or persistent issues with punctuality, open access or devolved services. The amendment is therefore not appropriate, as it would unnecessarily restrict the watchdog’s ability to act freely on behalf of the passenger. I do not support restricting in legislation which issues the watchdog can investigate.
3 Feb 2026 · Railways Bill (Tenth sitting) · Hansard source
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I thank hon. Members for their amendments, which relate to the standard-setting role of the passenger watchdog and to accessibility. I will speak first to those related to the passenger watchdog. Amendment 71 would allow the passenger watchdog to set accessibility standards for all users and potential users of the railway, replacing the current reference to disabled passengers and those needing assistance. It is important that all passengers can access the railway, and I support the shadow Minister’s intention to ensure that that happens. However, clause 46 already covers both users and potential users of the railway who require assistance to access services. Furthermore, the list of areas in which the watchdog may set standards is not exhaustive; it can set accessibility standards for anyone it deems appropriate, potentially including passengers travelling with prams or some of the other examples that were outlined. Let me also clarify that the wording of the clause is not exhaustive, so as well as the examples given in the Bill, the passenger watchdog can set standards on any other matters relating to passenger experience, at its discretion. That allows it to be responsive to passenger feedback and passenger needs. For that reason, I do not feel that the amendment is necessary. Amendment 72 would expand the list of example areas where the passenger watchdog may set standards. First, as I mentioned, the clause already allows the passenger watchdog to develop standards covering all areas of the passenger experience. The list in subsection (2) sets out matters that may be covered by the standards and is not exhaustive, so it does not prevent the passenger watchdog from developing further standards in other areas in time; in fact, we expect that it might do so, for some of the very reasons that the shadow Minister suggested. The amendment is therefore unnecessary, as it would not make a practical difference to the watchdog’s powers. Let me also clarify that standards on safety and security would significantly expand the remit of the watchdog, and are best left to expert safety bodies such as the ORR.
3 Feb 2026 · Railways Bill (Tenth sitting) · Hansard source
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I will speak first to the clause and then to the amendments, once I have heard hon. Members’ comments on them. Clause 48 will establish the passenger watchdog as a statutory adviser, able to advise Ministers and industry bodies on matters of importance to passengers. The clause places a duty on the watchdog to provide advice to certain bodies, including the Secretary of State, rail operators and devolved Governments; they may also refer matters to it. The watchdog will also have a duty to provide advice without a referral if it considers it appropriate. The watchdog will be in a unique position to understand passenger experience because of its research and investigations functions, as well as its access to complaints and core industry performance data. We wish to establish the watchdog as the central body that Ministers, mayoral strategic authorities, the ORR, GBR and other train and station operators can go to for advice on passengers’ interests, needs and priorities. We also want to ensure that the watchdog is an authority on all passenger matters, so that Ministers and others take its advice seriously. This will be the first time that the rail industry has had a statutory adviser covering all passenger matters. Clause 49 will place a duty on GBR to consult the passenger watchdog when developing or changing policies or procedures that significantly affect the interests of passengers. The clause sets out an indicative list of matters on which GBR should consult the watchdog. Those include passenger rights, handling disruption to rail services, determining fares, and arrangements for the sale of tickets. By feeding the watchdog’s insight to GBR when central policies and procedures are being developed, it will support GBR in creating better policies that prioritise passenger needs. I return briefly to the official Opposition’s wise words about culture last week, because the Government absolutely agree that getting culture right is essential to the success of the railway. The watchdog’s role here will be critical in influencing the culture of the reformed rail industry, being involved in all relevant policymaking to ensure that the focus on passengers is at the heart of everything the railway does. I therefore commend clause 49 to the Committee. Clause 50 will give the passenger watchdog the power to publish any information or advice it considers that passengers, or potential passengers, may find useful. For example, this could include publishing information on train operator performance to encourage improvements, such as league tables or the naming and shaming of poorly performing operators or routes. It could involve setting out complaint handling processes or advising passengers on their rights. Before publishing information or advice, the watchdog must consider whether it is necessary to exclude any matter relating to an individual or body that would have a serious and negative impact on their interests. This could include sensitive, personal or market information. This power will be central to the watchdog’s ability to hold operators to account publicly. I now turn to clauses 51 and 52. Clause 51 will give the Secretary of State the power to exclude certain rail services from the duties imposed by clauses 37 to 43, 45 and 48. This power mirrors an existing power in the Railways Act 1993 and has been included because it is not appropriate, nor a proportionate use of resources, to require the watchdog to investigate services that are not part of the wider national network, are not licensed and mainly operate for tourism or leisure purposes—such as heritage trains. As service providers change over time, the clause can also be used to include new services in the watchdog’s remit, or to modify its duties in relation to specific services. In the future, there may be new services that the watchdog ought to monitor, or which it ought to monitor in a slightly different way. The power therefore exists to ensure that all relevant operators can be appropriately held to account by the passenger champion. The clause does not mean that the watchdog is prevented from monitoring any excluded services, just that the watchdog is not obliged to do so. Clause 52 provides additional clarity by defining some of the terms used in this chapter. For example, the clause defines a “disabled person” as “a person who is a disabled person for the purposes of the Equality Act 2010”. I commend clauses 48 to 52 to the Committee.
3 Feb 2026 · Railways Bill (Tenth sitting) · Hansard source
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I turn first to the shadow Minister’s point about either diffusing enforcement capabilities between the ORR and the passenger watchdog or seeking to double them up as part of legislation that is designed to rationalise and simplify notions of accountability and enforcement within the railway. Under the system outlined in the Bill, the ORR can use the findings of the watchdog; the watchdog just has to make its own assessment of the materials given to it by the ORR. In my view, that does not constitute the same thing as reinvestigating a matter. The intention is for the ORR to be made aware of the passenger watchdog’s work at every step toward referral by the watchdog itself. There is therefore a low risk of the ORR having to retake steps, given that it is actively consulted as that process unfolds. I will now speak directly to amendment 66 and clauses 40 and 41. As the shadow Minister has outlined, amendment 66 would give the passenger watchdog enforcement powers when its requests for information were not met. The Government are creating a strong passenger watchdog that will have powers to monitor passenger experience, and to hold GBR and others to account. Although it will not have full enforcement powers, it will be able to demand information from operators to a deadline, investigate problems, demand improvement plans and refer cases for enforcement action to the ORR. It is important to have one clear enforcement body for the entire sector to avoid duplication or confusion for industry. If there were two bodies with enforcement powers, the risk of conflicting enforcement steers creating additional bureaucracy would be too high. The ORR will therefore enforce GBR’s new streamlined licence, ensuring that the organisation meets its industry obligations and all minimum standards, including passenger standards. As it does today, the ORR will enforce all other railway licences to ensure that there is an independent, consistent enforcement body for the sector. We expect our licence proposals to include a condition requiring operators to co-operate with the passenger watchdog. That will help to ensure that other licensed operators co-operate with requests from the watchdog. That type of provision is typically found in operator licences. For example, there is a similar requirement for operators to co-operate with Transport Focus today. For those reasons, the amendment is not necessary. Turning to clauses 40 and 41, clause 40 gives the passenger watchdog the power to request the necessary information to effectively carry out investigations into issues affecting passengers. That information could be requested from train or station operators including, of course, GBR. The information must be provided to the watchdog within a reasonable timeframe, unless the person did not have, or could not reasonably obtain, the information. If the watchdog did not receive a satisfactory response to its information request, it could refer the matter to the ORR, which will continue to act as the enforcement body for the rail sector. The watchdog’s power to request information from operators to a deadline is a new one, demonstrating the Government’s commitment to a strong passenger champion that can make an impact on the railway. That will ensure that the watchdog can carry out its investigations effectively and in a timely manner. Clause 41 protects any information where the person who provided the information has requested that it be held in confidence. That will ensure that confidential or sensitive information is not published or disclosed by the watchdog, with some sensible exceptions such as ensuring that the watchdog can refer the matter to the ORR for enforcement and that relevant law is complied with. Clause 41 also ensures that information held by a rail operator that may help an investigation but is sensitive or confidential—due to its commercial nature, for example—will not be published in any investigation reports. That will encourage operators to share information and ensure that the watchdog can carry out any investigation effectively while protecting confidential information.
3 Feb 2026 · Railways Bill (Tenth sitting) · Hansard source
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The right hon. Gentleman is right to be impatient with the Government’s pace in achieving accessibility improvements at stations in his constituency and across the country. He is right to point out that even though the number of stations that have been upgraded and improved has increased, that does not mean that all stations have done been, and the Government need to work at pace to deliver improvements across the piece. However, given that the review the new clause requests has already happened, and that measurable improvements have already been demonstrated by the Government, although there is more work to achieve, I encourage the hon. Member for Didcot and Wantage to withdraw new clause 16. I thank the hon. Member for new clauses 17 and 18, which together would ensure that accessible passenger information is provided for those with hearing or sight loss. Our commitment to the outcomes sought by the new clauses is clear and unambiguous. Accessibility is at the core of what we are here to do, and it will be central to GBR from day one. Both legislation and the GBR licence will ensure that accessibility is always considered. I also recognise the importance of ensuring that timely information is provided, and that it is provided in a format that all passengers can access. To that end, the Bill lays the foundation for GBR’s licence, and establishes a powerful passenger watchdog with a mandate to act in disabled passengers’ interests, setting licence standards and holding GBR to account. The objective of these new clauses is best achieved there, where licence conditions can set out the necessary detail about what accessibility standards are needed, rather than in primary legislation. To acknowledge that, the Government have already committed that accessible travel policies will be included in GBR’s licence. Those policies will include requirements, as they do now, about accessible information, including specific mention of visually and hearing-impaired passengers. The standards for accessible information included in the licence will be monitored by the passenger watchdog and enforced by the ORR. The Government’s proposals for accessibility build on the work of the accessibility road map, published in November 2025, which is taking clear steps to improve real-time information provision on the railways, and rolling out welcome points across the network in England. Those will include closed-loop and British Sign Language capability. Despite the positive measures we have committed to in the Bill and in the licence, we are not waiting: we are acting now to improve things for people with disabilities. I therefore urge the hon. Member for Didcot and Wantage not to press the new clauses. New clause 53 would require the Secretary of State to make regulations about the accessibility of ticket vending machines. I reassure the hon. Member for Didcot and Wantage that all station operators are currently required through their station licence to comply with an accessible travel policy, which includes assisting disabled passengers in relation to ticket facilities. Subject to consultation, we expect GBR to have a similar requirement in its new licence.
3 Feb 2026 · Railways Bill (Tenth sitting) · Hansard source
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Committee members will be very pleased that I have considerably less to say about this group than the previous one. Government amendment 173 corrects a small naming error in the Bill: a clause for the London Transport Users Committee incorrectly refers to the passengers’ council. The correction ensures that the Bill is drafted correctly. Clause 53 will place two general duties on the London Transport Users Committee, which has the operating name London TravelWatch, that it must consider when carrying out its rail functions: to consider the interests and needs of disabled persons, and to consider the costs and efficient use of public funds. The aim of the clause is to align the duties of London TravelWatch with those of the passenger watchdog and ensure that both passenger champions will pay specific attention to the experiences of disabled people. The duties also ensure that the passenger champions take the overall cost of the railway into account, such as when making recommendations for improvement. That will ensure that their recommendations are realistic and actionable and, therefore, carry more weight in the industry. Aligning London TravelWatch’s duties and powers with the passenger watchdog, as many of the clauses do, ensures consistent passenger advocacy across Great Britain. I now turn to the remaining clauses 54 to 58. Clause 54 expands London TravelWatch’s powers under section 252A of the Greater London Authority Act 1999 by giving it the explicit power to collect information that may be of interest to the public. Clause 55 expands London TravelWatch’s current investigation powers to align it with the powers the Bill grants to the passenger watchdog. That includes expanding the list of people who may refer matters to London TravelWatch for investigation, enabling them to obtain information from operators to a deadline, make representations on behalf of passengers and refer matters to the ORR for enforcement, as well as powers to publish investigation reports. Clause 56 will designate London TravelWatch as the body to which complaints about potential infringements to retained EU law on rail passenger rights should be addressed within the London railway area. Clause 57 will give London TravelWatch the power to publish information and advice it considers appropriate for users or potential users of the railway in London. That could include information on operator performance—including GBR’s performance in London—such as league tables or naming and shaming, as well as passenger rights and complaint-handling processes. Clause 58 will ensure that London TravelWatch protects sensitive and confidential personal and commercial information obtained during its investigations or through its general power to collect information. I commend these clauses to the Committee.
3 Feb 2026 · Railways Bill (Tenth sitting) · Hansard source
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I thank the hon. Members for Didcot and Wantage and for Broadland and Fakenham for tabling these amendments, and the hon. Member for West Dorset for speaking to them. They seek to make changes to the governance and obligations of the passenger watchdog. I will turn to amendments 208 and 209, which seek to ensure that rail passenger groups are represented within the passenger watchdog. The passengers’ council currently operates under the name Transport Focus and is led by a board of non-executive directors, including members for Scotland, Wales and London. These are statutory appointments as defined in the Railways Act 2005, and we are not amending those arrangements via the Bill. Although we are not mandating specific representation of rail passenger groups on the board, the watchdog is a body that represents passengers, just like other rail passenger groups, and will directly engage with them. As mentioned, to ensure that happens, the Bill already requires that the watchdog must consult anyone who it thinks is appropriate and co-operate with other bodies representing the interests of passengers, including other rail passenger groups. Amendment 209 seeks to delete the words “so far as it appears expedient” from the watchdog’s requirement to keep matters under review. Although the watchdog will be a powerful champion and will have resources to reflect that, we must ensure that it can focus its time and resources on the matters that have the most impact on passengers and prioritise its work as it sees appropriate. Without that caveat, it would be required to keep all matters affecting passengers under review, no matter how minor or trivial, which is not a reasonable duty to place on the watchdog. Amendment 65 would set a deadline of one month for the Secretary of State and GBR to respond to any representations made by the passenger watchdog under clause 37. I agree with the hon. Member for Broadland and Fakenham that it is important for representations from the watchdog to be responded to efficiently, but more complex issues raised by it need careful consideration. Setting a uniform deadline could have the effect of rushing that consideration, which might not lead to the best outcomes for passengers. In fact, allowing more time to consider representations would increase the chances of actions being taken that might require a commitment of funding, so I do not think that such a deadline necessarily serves passengers. Additionally, having a duty to respond within a time period in the Bill that would be enforceable only through the courts could result in issues taking much longer to resolve. I therefore urge the hon. Member not to press the amendment. Finally, amendment 235 would require the passenger watchdog to assess and report on passenger satisfaction at least once a year. Assessing passenger satisfaction is currently a well-established practice of the passengers’ council, which operates under the name Transport Focus, and that will not change with its transition into the new passenger watchdog. Transport Focus has a long record of collecting passenger feedback in the form of its rail user survey. In addition, a new rail customer experience survey has recently been introduced. This is an industry-wide survey of customers’ experiences. It provides a crucial insight into rail customers’ experience, supporting the industry to achieve a better understanding of where it does well, where improvement is needed and what elements of the journey matter most to passengers. New survey data is provided every four weeks and the passenger watchdog will have access to the raw survey data to enable it to carry out its own independent analysis of the results. The watchdog will publish its own analysis on a regular basis, as Transport Focus does currently, in the form of rail operator scorecards—including a GBR scorecard—that will be found on their websites and that will demonstrate to passengers which operators are performing well on passenger matters and which are not. Given Transport Focus’ long-established role in assessing rail passenger satisfaction, and the introduction of the new rail customer experience survey, I believe continuous monitoring of passenger experience is well established without this amendment. I therefore urge the hon. Member not to press the amendment.
3 Feb 2026 · Railways Bill (Tenth sitting) · Hansard source
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The shadow Minister previously made a point that related to whether the ORR and the passenger watchdog had an equivalent power when they sought to enforce against railway licences. My point there was that we could have contradictory steers arising out of these licences being in conflict with each other. That is where the route of not having dual licence- enforcing capabilities lies, and it is the argument against amendment 74. Turning back to operators’ co-operation, we expect our GBR licence proposals to include a licence condition requiring operators to co-operate with the passenger watchdog, which will strengthen these provisions further. I hope that that reassures the shadow Minister that the system will work effectively to hold operators to account. I cannot support any amendments that confuse the enforcement landscape, as two enforcement bodies would be duplicative, burdensome on operators and potentially very confusing. That is not a system that would drive good performance. I therefore urge the shadow Minister not to press his proposals. Let me turn now to clause 47, which will give the passenger watchdog the power to require improvement plans from train and station operators where it judges that an operator might be breaching its standards and, therefore, the consumer licence conditions. Demanding improvement plans from operators will allow them to set out the steps they plan to take to address the issues and meet their licence conditions before non-compliance is referred to the ORR for potential enforcement action. The clause will allow the watchdog to work with operators to seek improvements collaboratively. Improvement plans are a crucial element of this engagement, as they allow operators to set out a plan to achieve compliance and to have a dialogue with the passenger watchdog. The watchdog can represent the passenger by making suggestions for improvements and advocating sensible solutions. Enforcement is the last resort to ensure compliance, and it is important that the watchdog has sufficient means to encourage operators to do the right thing before it refers any persistent or serious issues to the ORR.

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