John Hayes MP: speeches

Speeches

• 3 Jul 2025 · Women’s State Pension Age: Financial Redress · Hansard source

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  I pay tribute to the hon. Lady for her leadership of this campaign. The situation is worse still than she paints it to be, for the ombudsman made clear that the “DWP has clearly indicated that it will refuse to comply” with the ombudsman’s recommendations, inviting Parliament to step in to resolve the matter. This is officialdom closing ranks, is it not?

• 3 Jul 2025 · Women’s State Pension Age: Financial Redress · Hansard source

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  The purpose of this place is, of course, to make laws, to amend them and sometimes, if we are in opposition, to stop laws being made. But it has another purpose: to hold those with power to account. We do that as individual constituency MPs all the time, taking up cases on behalf of constituents, but this case not only affects the WASPI women in my constituency; I take it up for all the WASPI women, inspired by the leadership of my friend, the hon. Member for Salford (Rebecca Long Bailey), and others across the House. It is unusual in this place for Government Members of Parliament and the official Opposition—Labour MPs and Conservatives—the Liberal Democrats, the SNP, the DUP and Plaid Cymru to all come together in common cause. That speaks volumes. It says that we recognise that these women were unjustly treated. But it is not just our recognition that counts; the ombudsman too recognised exactly that. When an ombudsman states that maladministration in DWP’s communication about the Pensions Act 1995 resulted in the complainants losing “opportunities to make informed decisions about some things and to do some things differently”, and that that diminished their “sense of personal autonomy” and financial control—and that is just one of its findings; maladministration, inappropriate communications and the failure to deal with complaints punctuate the ombudsman’s findings—for a Government not to respond to the ombudsman is frankly unacceptable.

• 3 Jul 2025 · Women’s State Pension Age: Financial Redress · Hansard source

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  The Minister is right to say that no party—indeed, no previous Government—can be excused in this respect, because this matter covers the time in office of several Governments. The difference is that members of his party, in opposition, said, “This injustice can’t go on. I have been a longstanding supporter of the WASPI campaign”, and that Labour “will compensate” the WASPI women, as it is “their money”. That was said by the current Work and Pensions Secretary and the current Deputy Prime Minister.

• 3 Jul 2025 · Women’s State Pension Age: Financial Redress · Hansard source

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  I do agree with that. It was a case powerfully made by the hon. Member for Salford that this case is very much about the relationship between the ombudsman and Government, and between this House and Government. That connection between independent scrutiny by the ombudsman and our ability as a House to hold the Government to account lies at the heart of this issue, and that is exactly what I was about to say. This question is about the WASPI women, but it is also about something still more profound. I hope the Minister will recognise that, in the decisions he takes, he will set an important precedent—a precedent that will affect exactly those kinds of relationships. I will reveal to the House what the Minister already knows: when this matter was considered by Ministers, a submission would have come forward from officials. I have no doubt at all that it would have offered several options. Option A might have been to satisfy the WASPI women in full; option B might have been to come to a partial settlement, which they perhaps would have accepted; option C would have been to do nothing. The Government chose—despite all the pledges in opposition by the Deputy Prime Minister, the Work and Pensions Secretary and the Prime Minister himself—to take that final option of doing nothing. I find that very surprising. Knowing how reasonable the campaigners are, I suspect that, had a partial settlement been offered, they might well have met the Government halfway. They might have understood that the cost was substantial and that they had to compromise to some degree—although let us just explode one myth: that all these women are privileged and advantaged. Many were not. Many, when they faced a longer period before they could retire, were in ill health. Many had caring responsibilities. Many were hard up. In campaigning for those women, mindful of those disadvantages, we are speaking for people who otherwise would be powerless. Minister, it is not too late to get this right. For the WASPI women have a just cause, and surely, in the name of decency as well as in the name of good democracy, justice must be done.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  I give way to my right hon. Friend the Member for Chingford and Woodford Green.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  I will give way to the hon. Member for North Durham (Luke Akehurst) and then to my right hon. Friend the Member for Chingford and Woodford Green (Sir Iain Duncan Smith).

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  My right hon. Friend, as ever, makes an apposite comment. The trading of data by big businesses has become a business in itself, in the way that he sets out. By contrast, we need firms to practise responsibility, not parrot slogans and virtue signal. They concentrate power and wealth with little regard to the community in which they sit, or even the country in which they are situated.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  The Minister is absolutely right, of course. Contract law is well established and business contracts are enforceable in the way that he sets out, but the problem with franchising is that it is a hierarchical relationship that creates a kind of dependency. The franchisee is dependent on the larger business, so there is an in-built advantage if that larger business is inclined to be permissive in the way that it applies the terms of the contract, or even varies its terms. The parallel I drew in my speech was with supermarkets and primary producers. The supermarkets have so much power that the primary producer is implicitly weakened in that commercial relationship.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  I have worked closely with the hon. Gentleman—as ever, he and I are on the same page here. He is absolutely right that franchising can be used as a method to exaggerate the power of the business at the heart of the franchise and to weaken the position of franchisees. My assertion is that that is common and is particular in the case of Vodafone.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  I will happily give way. Is it about the £500?

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  I am grateful to my right hon. Friend, who takes a great interest in these matters, and that is precisely why I posed the earlier question to the Minister about how closely he and others had looked at that merger. I will say no more about it than that, but it does seem to me to be a legitimate question to ask: were those things considered in this particular case, and how are they generally considered? If my right hon. Friend is right that there are threats that result from this, under existing legislation and regulation it is perfectly possible for the Government to become involved in these kinds of commercial affairs.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  I am most grateful for the hon. Gentleman’s support. During the pandemic, the UK Government introduced the business rates relief package, which allowed businesses with commercial leases to claim relief on their business rates. That was designed to help firms with physical stores compensate for lost footfall during the lockdowns, and it was an essential lifeline to those smaller businesses. This automatically applied to businesses through local councils. From 11 March 2020 to June 2021 the relief was 100% with no cash cap, and ratepayers with more than one property were entitled to relief for each eligible property. Franchisees were eligible to receive this relief, and it would have been automatically applied to stores operated by companies such as Vodafone and not through the franchise programme. It is worth noting that some corporations that benefited from that scheme, such as Tesco—although I hold no candle for Tesco generally—have since returned the money to the Government. The question is how Vodafone used that money: did it achieve its original purpose—I would be interested to hear the Minister’s answer to that question—or was it redirected in some way that was out of tune with the Government’s intention and the proper purpose? It is worth noting that that was available not only to Vodafone, but to all those organisations that had franchises. I wonder how other organisations handled the matter and how that compares with the circumstances surrounding Vodafone. The important thing to consider as we debate these matters is that the franchisees are small business owners with families—this was important to them. Business rates relief was of huge significance and made a meaningful difference to people, as intended by the Chancellor at the time, my right hon. Friend the Member for Richmond and Northallerton (Rishi Sunak). The Government’s stated purpose for covid-19 business relief was to assist small businesses to carry on trading at a financially difficult time when profits in bricks and mortar shops were much reduced. The question is, was that the reality? The fact that the Government later introduced caps on the relief indicates that it was intended to help small businesses—those to whom £100,000 makes a great difference—not to subsidise large globalist corporations with hundreds of stores and access to other types of relief. What is the Minister’s assessment of how that kind of funding was used during the covid pandemic? Too often, franchisees’ payments from those who franchise them are cut drastically and with little or no explanation. Contracts are often terminated with just a few days’ notice and stores repossessed with little notice, often without valid reasons for doing so, leaving debts and loans to be repaid with no income. Franchisees claim that they faced fines and clawbacks that were grossly disproportionate to the errors in question. In some cases, the errors that led to fines were the results of failures in major corporation systems, yet the financial burden was often unfairly placed on franchisees. Communications raising serious concerns, though made, were often unanswered and pressing issues were ignored for long periods of time, leaving franchisees without support or resolution to their problems. Moreover, it has emerged that whistleblowers had warned a series of senior Vodafone executives that scores of its franchise store owners face financial ruin. What steps are the Government taking to regulate corporate businesses’ relationship with their franchisees? As I say, we are not speaking of powerful businesses with deep legal departments and balance sheets to absorb losses but ordinary people—mothers, fathers, sons and daughters—who saw an opportunity when they became a franchisee to build a meaningful business of their own under the banner of a global household name and to make a difference to their family, their community and the towns in which they are situated. People put their savings, their homes and their reputations on the line because they believe that a franchise agreement with a company such as Vodafone—there are others too—would be safe and secure. Last month, the Competition and Markets Authority confirmed the merger of Vodafone and Three. Will the Minister confirm that the matter of the problems with franchisees were discussed ahead of that merger being approved? Indeed, more broadly, can such a merger really be said to benefit the British public, given that it is forecast to cost 1,600 UK jobs and that evidence from overseas shows that countries with fewer mobile phone operators tend to charge higher prices to consumers? Will the Minister confirm what steps the Government are taking to investigate allegations of inappropriate use of Government relief during the covid pandemic, specifically in relation to businesses with franchisees? Will the Minister confirm that all allegations of misappropriation of Government relief schemes intended for franchisees should be investigated as part of the inquiry into covid by the covid commissioner? Will the Minister urge banks to show leniency and support to those franchisees facing financial distress, and will he commit to looking afresh at the lack of enforceable regulations governing franchiser conduct? A key lesson from the Post Office scandal is that we must not allow the sophisticated power of a corporate body, or the impression created by an impressive balance sheet, to persuade us to ignore the voices of less powerful individuals who speak out. Many franchisees have given up stable jobs. Some have taken out personal loans, and some have remortgaged their home. They train staff, open stores, serve customers, and are told by the big business that they are partners; but when the going gets rough, when the commission cuts come with little warning, when franchisees’ performance plummets due to decisions beyond their control, and when stores are repossessed with inadequate notice, they are left out on their own, high and dry. No lifeline, no dialogue—just silence from the corporations that they once trusted. I cannot believe that this Minister does not feel as I do about corporate malpractice—about greedy, soulless, heartless firms that act irresponsibly and hide behind the high wall of their substance. Governments have a duty not only to promote entrepreneurship and business, but to protect entrepreneurs and ensure that businesses do not take unfair advantage of their staff. We must call time on the era of corporate giants using legal structures not as a framework for partnership, but as a shield for avoidance—for avoiding responsibility and decency. Brands that trade on their reputation and public trust must be held accountable for the actions that they take that cause real harm. We must move away from a globalist, faceless corporate model that has enriched a few, and towards a different kind of economic order, in which we shorten supply lines, encourage small and medium-sized businesses, and understand that economics must serve a civil purpose. I call that fraternal economics —an economics in which community and economic activity are bound together in a common cause. We can build that kind of economic future, but it requires Government to know when to step forward to support business, and when to step back and not suffocate entrepreneurship. That future is within our grasp, but it will require this Government—perhaps any Government —to think afresh about the power balance between large, faceless businesses, and smaller entrepreneurs. They are ordinary people, like most of us, I guess, who simply want to get on and do the best for their family and their community. I know which side I am on. I am on the side of those people, because I know that they make so much difference in my constituency, and across the whole of our kingdom.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  I am again grateful to the hon. Gentleman. It seems to me that there is a mood across the House tonight that more must be done. This Minister, as an experienced Member of the House, will have gathered that that mood could easily, from this small beginning, become a crescendo that might endanger the very safety of his office and the Government as a whole, so let us hope that this is the beginning of a journey, for both the Government and the Minister, towards a regime that counters the very things that have been described by Members across the House.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  That is certainly the risk. I think mergers more generally need to be looked at closely. It is why we have the Competition and Markets Authority, and why these things are indeed considered in the terms I have described. More recently, of course, as my right hon. Friend the Member for New Forest East (Sir Julian Lewis) will know—as a former member of the Intelligence and Security Committee, of which I remain a member—the Government introduced other legislation in respect of security, large businesses, mergers and all kinds of similar and related matters. It is important to gauge the national interest in all kinds of ways when one considers business activity.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  I will give way once more and then will make a little more progress.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  Speaking long before I was born, G. K. Chesterton said that “big business…is now organized like an army. It is, as some would say…militarism…without the military virtues.” Heaven knows what he would say if he was alive now, as global corporations have such influence on all our lives. Yet it is the small and medium-sized businesses in my Lincolnshire constituency and in constituencies across this country that are the backbone of our economy. They also provide the particularities—the colour and shape —of the places that each of us calls home. Those small and medium-sized businesses reinvest in the communities of which they are a part and provide opportunities for local people. We all know them from our daily experience as customers, but we also know them from the representations they make to us as Members of Parliament. Today, I speak in the interests of those small businesses, those entrepreneurs, those people who devote so much of their time, skill and energy for the common good—for the national interest and the common good drive all that I do in this place. Small and medium-sized businesses employing up to 250 people make up about 99% of businesses, but just think of the influence and effect of the other 1%. When SMEs are accused of wrongdoing or even of breaking the law, they often have little in the way of resources to defend themselves, so they are at the mercy of powerful regulators and the caprice of giant competitors. In contrast, the big multinational companies, which have come to dominate too much of our economy, have armies of compliance officers, lawyers and spin doctors to bat away legitimate concerns. The fear that many of us in this Chamber have about two-tier justice runs parallel to our certainty that there is a two-tier economy. Faceless, heartless multinational firms often have little in the way of roots here, and many tech firms use such rootlessness to justify decisions to pay little, if any, tax. Corporate behemoths have grown ever larger, ever more dominant in their sectors, ever more detached from their customers, and ever more determined to bend rules and evade justice. In recent years, we have seen profiteering by, for example, the major supermarkets, which very often give their suppliers—primary producers such as the farmers and growers in my constituency—a raw deal. We have seen them distort the food chain, yet take advantage of the disruption brought by the pandemic and the war in Ukraine. Indeed, the pandemic exacerbated the power of greedy globalists. Following research on 17,000 big firms, the trade union Unite has highlighted that average profit margins have soared by 30% compared with the pre-pandemic period. In 2022, the profits of the 350 largest companies in Britain increased by about 89% compared with pre-pandemic levels. Contrast that if you will, Madam Deputy Speaker, with the plight of smaller businesses, which face ever greater costs and ever more unfair competition from their giant competitors. What of the claims of the enthusiastic globalists that the world would be a better place as a result of their activities? Do you remember the globalists—those people who were addicted to modernity and change? Who has really benefited? In an economy in which standards of living are falling, productivity has stalled and the state grows ever bigger in the face of rising worklessness, it seems to me that the only beneficiaries of globalisation are a few people at the top of those corporate businesses. We need not monopolies, but a multiplicity of businesses, such as start-up firms, local firms, and firms that innovate and engage in new activities in the economy, rather than cement existing practices. Let us give those businesses what they need, which is greater freedom, while the big corporate monoliths need to be regulated so that they do not exploit the marketplace they dominate. Think for a moment of the banks. I have a vision of banking—I hope you might too, Madam Deputy Speaker—rooted in a sort of “Dad’s Army” approach: a Captain Mainwaring figure committed to his community, in close touch with his customers and caring about the businesses they run. That was not just a fiction in my younger years. I well remember going to a bank as a young man and asking if I could borrow £500 to buy an old car—I was a student at the time. The manager, a bit like Captain Mainwaring in character, invited me in, gave me a glass of sherry, interrogated me for half an hour and eventually said, “Yes, I think we can probably lend you the £500.” Imagine that scene now. At best, you would have an online connection with someone remotely situated—

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  As ever, the hon. Gentleman makes an apposite and worthy contribution to our considerations. I simply say this to the Minister. The Government have a lot of power in all kinds of ways. They certainly have the power to regulate the kinds of unfair practices I have begun to set out, but they also have power as a customer. Government procurement has never, under successive Governments, been used as well as it might be to support British businesses, and in particular British small businesses. My challenge to the Minister is to look at that again. Let us look at how the Government, as a huge customer of all kinds of businesses, can support small and medium-sized firms. Decades of non-intervention, driven by the mistaken belief in the triumph of liberal economics, have resulted in extraordinary numbers of foreign takeovers of British firms. It is also a matter of who owns these corporate giants and overseas companies that own our critical national infrastructure. The Government recently approved the Vodafone-Three merger, and the latter company is owned by a Hong Kong-based conglomerate. I wonder how closely the Competition and Markets Authority looked into the owners and leadership of Three’s parent company, the CK group, and I wonder whether that group has ties with the Chinese state—perhaps the Minister can inform us tonight. This merger must not become yet another corporate bonanza for shareholders at the expense of our national interest and the common good. I sought this debate in particular following a meeting with a constituent who was previously a Vodafone franchisee, along with others from across the country. I am mindful, Madam Deputy Speaker, of a legal case involving those Vodafone franchisees; I have taken advice from the Table Office and amended my speech heavily as a result. However, I do think it is important to set out some of the context, in the broad terms that I have described, which relates to the behaviour of large companies that adopt the franchise model.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  Because I am a long-standing friend of the hon. Gentleman, I will certainly give way to him, but then I must make progress.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  I thank the hon. Gentleman for the way in which he is responding. There is a close parallel between the way the Post Office is constructed—its business arrangement, and the connection between independent post offices and the centre—and the matters that I described. Will he ensure that his small business strategy includes something on franchising? That is a really important part of getting right our approach to regulation on the relationship between smaller businesses and corporate giants.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  I think my right hon. Friend is referring to the £500 he still owes me from the days when I used to work for him. The point is that nowadays the connection between customers and suppliers has become at best detached and at worst remote. As I say, now you would have a conversation with some remotely situated person who knows nothing about you or your circumstances, and probably cares less.

• 2 Jul 2025 · Corporate Businesses and Franchisees: Regulatory Environment · Hansard source

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  However, I will say no more about that, as it would be digressing from my main theme, and I can see an eagerness to intervene—I give way to my neighbour.

• 2 Jul 2025 · ECO4 Scheme Redress · Hansard source

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  I remind hon. Members that the Member in charge does not have the opportunity to wind up the debate. I call the Under-Secretary of State for Energy Security and Net Zero.

• 2 Jul 2025 · Spending Review 2025: Scotland · Hansard source

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  Order. I hope the hon. Gentleman will tailor his critique of the SNP Government to the spending review. I appreciate the thrust of his remarks, but he will understand my advice.

• 2 Jul 2025 · Spending Review 2025: Scotland · Hansard source

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  Order. This debate is not really about welfare in Scotland; it is about the spending review. [ Interruption. ] I take the point, but I would like the remarks to be tailored to the subject at hand.

• 1 Jul 2025 · Universal Credit and Personal Independence Payment Bill · Hansard source

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  The Secretary of State was right: welfare reform is tough, and Governments tend to duck the issue, with notable exceptions such as my right hon. Friend the Member for Chingford and Woodford Green (Sir Iain Duncan Smith). However, if a Government are going to change welfare radically, they should surely review the options and then decide which ones to take. By contrast, this Government have decided on their option, and are then going to review what they might have done. Surely that is not the right way to run welfare, or any part of Government.