Helen Morgan MP: speeches

Speeches

• 29 Jun 2026 · Asylum Accommodation · Hansard source

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  May I raise my concerns about the site at Stoke Heath, which was mentioned by the right hon. Member for The Wrekin (Mark Pritchard)? It is a really rural location, with the nearest town being Market Drayton in my constituency, and people there are very concerned about the appropriateness of the site, with it being 30 minutes’ walk from a bus stop and there being no shop. Shropshire council has raised its concerns about the site’s remoteness. Given that we have seen increasing far-right infiltration in Shropshire, with people beyond the constituency borders spreading misinformation and hatred on Facebook, I am concerned about the security of the people in the development at Stoke Heath. What measures are being taken to keep those people safe? Will he explain what the criteria are for a suitable location for dispersal accommodation? It seems to me that somewhere without even a bus stop or a shop is a really inappropriate place.

• 16 Jun 2026 · Health Bill (First sitting) · Hansard source

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  Q Good morning, Dr Dash. Since hearing the evidence that was given to the Health and Social Care Committee, have you reflected on the concerns that the driver of confidence in HSSIB is its operational independence? What concerns do you have that it will lose that perception of independence and its safe space approach to learning when something goes wrong? Dr Dash: The CQC is an independent regulatory body as well. The hope and expectation is that we have a high-calibre, independent regulatory body that is the prime regulatory body for looking at how well health and care services are delivered and, as well as observing how well they are currently performing, is able to carry out specific, focused investigations when it spots systematic problems across the healthcare system, or indeed when particular problems are identified. In terms of safe space, clearly, confidentiality is important. Confidentiality is important right across the board; staff need to feel able to report within NHS organisations and to the CQC where they have concerns. I have to say that I was concerned in that Health Committee session to hear an example given by Jeremy Hunt, who said that if a midwife is concerned about quality of care in their maternity unit, they need to be able to go somewhere and report that, and to know that HSSIB would not tell anyone else about it. I looked at Duncan, our chief nursing officer, who was there with me, and we were shocked to hear that. How can that possibly be right? We need to have a mechanism whereby if there are concerns about quality of care, they are properly investigated, and mechanisms to deal with those problems and improve services. Yes, we need confidentiality, but I was not convinced by what I heard then—that we needed a completely separate organisation that was duplicating the work of others.

• 4 Jun 2026 · Business of the House · Hansard source

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  I found a really rare thing in Shopshire last week: a new entrant to the dairy sector. However, like lots of small dairy farmers, it is under immense pressure from much bigger companies, whether that is Bute Energy, which is trying to destroy a big chunk of its grassland by planting pylons and an access road though it, or the big supermarkets buying its products at a loss. Can we have a debate in Government time on support for the dairy sector in the light of the Environment, Food and Rural Affairs Committee report’s recommendation that the Groceries Code Adjudicator and the supply code of practice be strengthened?

• 18 May 2026 · Backing Business to Create Economic Growth · Hansard source

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  I wish to speak about rural regeneration and the need to back business and create economic growth in rural areas. Around a fifth of the British population live in rural areas, which have great untapped potential, but we do not see the infrastructure in those areas to allow them to reach that potential and provide the economic growth we need. To illustrate the point, I have picked five areas, the first of which is digital connectivity. The previous Government’s Project Gigabit seemed like a really good idea: to roll out fibre broadband across rural areas, in places where it would otherwise not have been commercial, and connect businesses and homes so that people could do the things that they need to online—whether that is work from home, start a new business or connect their existing business. In Shropshire, the contract was awarded to a company called Freedom Fibre, which was going to roll out fibre broadband to 12,000 properties but stalled at 3,500 after it could not get the funding it needed to connect the rest. The remaining properties will now be connected by Openreach, but not until 2030. That matters in rural places where, for instance, someone with a farm might allow other businesses to run from redundant buildings that are past their sell-by date and no good for keeping animals. However, those places do not have fibre broadband, which means they are not suitable places for start-up businesses to operate from. The absence of broadband is really beginning to hold us back. It is the same story with mobile coverage. Ofcom reports that 1.45% of postcodes do not have “good” voice capability. Everyone who lives in North Shropshire knows that is complete rubbish, because it is impossible to make a phone call from lots and lots of places, including while driving down the A5. Prees Green is a particular blackspot where I tend to get cut off when speaking to my husband on my way home on a Wednesday night. There are all sorts of places where it really is impossible to make a phone call, and that is holding businesses back. In fact, the River Severn Partnership found that 15.33% of postcodes are without good coverage, and the Rural Services Network says that 65% of rural residents across the country experience unreliable mobile signal. That really matters to people trying to run a business, particularly if they are on the road with that business or trying to work from home. It is holding us back. We need the Government to put in place a regulatory environment for the businesses that connect us digitally to ensure that rural places get the service they need. At the moment, they are being held back by the lack of availability. I will give the House an example. I spoke to a business owner last week—they were actually talking to me about cash and getting to the bank, which I will come to later—who cannot accept payment cards at their premises because they are without a decent signal and any network. They have to give their bank details to their customers, who then go home and make a bank transfer—hopefully. That business is taking on all that risk because it cannot operate a simple swipe-and-pay system. The lack of digital connectivity has that kind of impact on businesses in my area. It also really affects how farmers—there are over 1,000 farms in North Shropshire—do their business. Theirs are often the worst-connected properties, but farmers need to be online to deal with the regulatory environment within which they operate, and they might need to use GPS to work their farm machinery. All that is a problem if the digital connectivity is poor.

• 18 May 2026 · Backing Business to Create Economic Growth · Hansard source

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  I thank my hon. Friend for her intervention; it speaks to the point that rural areas have been looked past by the current Government and the previous Government. They have been neglected for many, many years, and if we are to unleash the potential of those rural areas, we need the political will to invest in them. Shropshire has lost more bus service miles than pretty much anywhere else in the country, but in the funding round in early 2025, Shropshire had the 53rd lowest of 73 allocations, despite being one of the worst-served counties in the country. Local businesses and the local jobcentre tell me that not being able to get staff to their businesses is the biggest problem they face. They struggle to recruit skilled labour and to get people to them because there is very poor public transport. If a person in Shropshire cannot afford to run a car, they are pretty much stranded where they are. If that person is a young person looking for their first job or looking to learn the skills needed to work, they will probably struggle to get work because of the lack of public transport. Trains are a real problem too. Accessibility at Whitchurch station has been overlooked, as has the connection between Oswestry and Gobowen. Those trains could be transformational for our area. I welcome the Government’s review of in-person banking services that was announced last week. There is only one town with a bank in my constituency. We need to ensure that everybody can access the services they need. A business owner should not be required to drive many miles simply to change a signatory. I have had a lot of feedback from businesses in my constituency saying that banking services are critical. Council funding is really important, and councils are critical for economic development. Shropshire does not have Pride in Place funding. It has lost the local growth funding, and it has not been given shared prosperity funding now that it has been phased out. That really impacts our ability to attract people into tourism and to regenerate the area. I would also say that education funding is part of that picture, because skills are essential. In areas where there are low outcomes for children, having very low input into their schools is problematic. Finally, I want to talk about farming. The family farm tax has held back over 1,068 farms in Shropshire. Milk prices are a real problem. Many of our dairy farmers are producing at lower than cost, and fertiliser and diesel prices are soaring because of the war in Iran, causing a huge crisis of confidence in the farming industry. I look forward to hearing how the Government are going to generate confidence in our farming industry so that our rural economies can thrive.

• 18 May 2026 · Backing Business to Create Economic Growth · Hansard source

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  I agree entirely. I question the perception that people’s objection to masts is holding us back. In Shropshire, passive infrastructure masts have planning permission and are ready to go; what cannot be achieved is a mobile phone operator willing to put its equipment on those masts. We need to work with mobile network operators to get the connectivity we need. I will move on to public transport. Shropshire has lost 63% of its bus miles since 2015, compared with 19% on average across England. Places like Woore, a village of around 1,000 people in my constituency, have no bus service at all; others, like Trefonen, have one bus a day. Weston Rhyn residents do have a bus service, but at the moment it just does not turn up because of a road diversion. This is really holding people back.

• 22 Apr 2026 · Car Insurance Industry: Fraud · Hansard source

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  I beg to move, That this House has considered the matter of fraud in the car insurance industry. It is a pleasure to serve under your chairship, Ms Lewell. Before I start, I thank the Minister; the shadow Minister, the hon. Member for Wyre Forest (Mark Garnier); and my hon. Friend the Member for Honiton and Sidmouth (Richard Foord) for being here to respond to the debate. This issue cuts across several Departments, and my main ask is for a co-ordinated response to it across Government. I will touch on many types of fraud in the car insurance industry, but I want particularly to draw the Minister’s attention to paid ad spoofing, which came to my attention after a constituent fell afoul of the scam. Because their case is yet to come to court, I cannot give any specifics of it—I can reassure you, Ms Lewell, that I have checked the content of my speech with the Clerks—but it is typical of the problem. On its website, the Association of British Insurers describes paid ad spoofing as follows: “Paid Ad Spoofing involves scammers who use paid advert spoof websites to appear at the top of search engines usually to trick drivers into thinking they will be directed to the website of the genuine insurer. Scammers target motorists when they’re most vulnerable after road traffic accidents. When a driver uses their smartphone to start initiating a claim from the roadside, they may be directed to the website of an unscrupulous firm instead of their insurer. Scammers will ask for personal details to provide ‘support services’ and potentially make a claim. They use psychological tactics to befriend, reassure and pressure victims, while all the time collecting personal information for financial gain.” Let us imagine a scenario: you are driving along in a blame-free manner, and some idiot pulls out of a side road and hits you. It is unfortunate, but these things happen. Nevertheless, you are very shaken up. You both pull over and agree to swap insurance details. If your car is not moveable, you will need to arrange for it to be towed away. You do not have your insurance details on you, but you know the company you are insured with, so you google their phone number. You see your insurance company and its logo at the top of the results. You ring and you get through to someone who sounds very sympathetic, and they arrange to tow your car away. Over the next few days, you are repeatedly in touch with them. They convince you that you need to hire a car, they sort out your repairs and they send you paperwork to sign for all those things. At no point do they tell you they are not your insurance company, but the reality is that they are not, and the fees that have been racked up for the tow truck, the repairs and the car hire are potentially excessive. They may also have invited you to see a doctor, maybe in a hotel or other obscure location, and convinced you that there is a valid claim for whiplash or other injury as well. What is the problem with all this? Basically, behind the fake ad is an organisation that will claim for all these costs in a court case, based on the fact that it was not your fault. If they lose that court case, you are on the hook for the exorbitant costs. On top of that, you will have had an accident and failed to tell your insurance company, and there are potential legal ramifications of that as well. I have been shocked to find out that there are qualified solicitors working for no win, no fee firms involved in this type of scam. These firms are fully registered with the Solicitors Regulation Authority. How can that possibly be ethical? It is clearly dishonest, and for that reason I would argue it is barely legal.

• 22 Apr 2026 · Car Insurance Industry: Fraud · Hansard source

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  I am aware, because I was once hit by an uninsured driver. It is incredibly stressful not knowing how to get the car fixed and whether it is going to be written off. I was very young and did not know how I was going to afford to deal with that problem. I welcome any measures to deal with uninsured drivers. At the heart of this issue is the fact that insurance fraud is not a victimless crime. The victim is put through an extremely stressful time, and everyone else pays through higher premiums. I thank the hon. Gentleman for raising that issue. Let me return to my point about solicitors, who are supposedly bound by the ethical codes of their regulator. I am a chartered accountant. In every profession, there are individuals who let us down from time to time, but there are clearly described ethical standards to which members of our organisation should adhere. We must undertake annual training on spotting problematic ethical situations, which for an accountant may not always be clearcut. I know that other professional bodies have a similar approach to this issue—yet a solicitor can work for a firm benefiting from this type of scam activity, and the firm might be fully registered with the Solicitors Regulation Authority. I argue that the SRA needs to up its game, because those individuals are bringing their profession into disrepute, seemingly with the blessing of the organisation that is supposed to uphold standards. Will the Minister have conversations with her colleagues across the Government to deal with this problem? Surely, people in this country should be able to trust a legal professional, and the Government should be taking steps to ensure that the profession has its house in order. There is a related point: the websites and search engines that host these paid ads are clearly designed to defraud and mislead. When will we hold the tech companies to account for the content that they host? Surely, they should have a duty to do a basic level of due diligence on the ads they place at the top of their search results. The online world is a free-for-all, where some of the most powerful companies in the world absolutely disregard basic levels of morality so long as they are paid. What can be done to introduce some sort of regulation to crack down on fraud and prevent it from happening in the first place—essentially, when it is perpetuated online? The only people who are not paying anything are the owners of the companies that host the problem. As I said in response to the hon. Member for Bracknell (Peter Swallow), fraud is not a victimless crime. In the case of motor insurance fraud, every driver is paying in the form of increased insurance premiums. When someone is the victim of a scam, they are left shaken, with their confidence knocked, and potentially significantly out of pocket too. My constituent is a retired professional. The realisation that they have fallen victim to a scam has had a profound effect on their self-esteem. Paid ad spoofing is not the only type of motor insurance fraud. I thank the ABI, Aviva, Admiral and the Association of Personal Injury Lawyers for getting in touch in advance of this debate and providing briefings. Fraud remains the single greatest threat facing the UK, accounting for about 44% of all crime reported in England and Wales. It continues to pose a serious and systemic challenge to the insurance industry, and ultimately to honest motorists and consumers who are forced to pay the price. In 2024 alone, £1.16 billion of fraudulent general insurance claims were identified, which was a further increase on the already staggering £1.14 billion detected the year before. Motor insurance remains the area most affected, with insurers uncovering more than 51,700 fraudulent motor claims worth £576 million. That is 5% higher than in 2023 and represents more than half of all detected insurance fraud. The ABI has written to me to say that insurers are investing heavily to tackle the problem. Its members spend more than £200 million each year to combat fraud, including funding the Insurance Fraud Bureau, which leads the fight against organised insurance crime, and the insurance fraud enforcement department in the City of London police. Unsurprisingly, motor insurance fraud is the most prominent focus of investigation and enforcement activity. However, I argue that, in the case of paid ad spoofing, where there are properly registered firms clogging up the courts with excessive claims that could have been sorted out through the normal insurance settlement process, those organisations are operating in plain sight. I urge fraud specialists to investigate that. Other types of fraud are equally serious. One of the most concerning trends is the rise of ghost broking, which is a crime where fraudsters sell fake or invalid car insurance policies to unsuspecting customers. Criminals obtain policies using false information to reduce premiums, then manipulate documentation to make those policies appear legitimate. The consequences for their victims are severe. Many believe that they are fully insured, only to find that they hold no valid cover under UK law. That often only comes to light when they are stopped by the police or attempt to make a claim following an accident. Drivers caught without valid insurance face vehicle seizure, potentially unlimited fines and even driving bans. Victims are then left to cover repair costs themselves and find new insurance, often at a much higher premium. Although ghost broking was once carried out face to face, social media has transformed its reach. Fraudsters now routinely target people online, with younger drivers particularly at risk. That group are more likely to seek cheaper insurance options and engage with sellers via social media platforms. The scale of the problem is deeply concerning. Data published by Aviva in November 2025 shows that ghost broking cases have risen by 22% over the past two years. Almost one in three people surveyed reported buying car insurance through social media, and 84% of those who purchased a fake policy online suffered serious negative consequences, including police intervention and identity theft. On average, those victims lose around £2,000, excluding the additional costs of fines, vehicle seizure, legal consequences and higher future premiums. That is a heavy burden to place on people who believed they were just doing the right thing. Again, the social media and online companies who host those adverts are the only ones not paying the price. I repeat my concern that this area is effectively unregulated. As I have said, fraud is not a victimless crime. It drives up premiums for everyone and leaves individuals facing financial and legal consequences through no fault of their own. Tackling it effectively requires robust enforcement, proactive investigation and a willingness to change harmful practices wherever they occur, particularly when they are happening in full view of the system. In the interests of time, and because many of them have been well rehearsed over the years, I have not touched on the other types of fraud for which we all must pay: fake claims, orchestrated crashes and even inflated claims, which large numbers of people admit to even though it is a criminal offence. I look forward to hearing from the Minister, particularly regarding the unethical practices of some in the legal profession and the steps that can be taken to prevent online giants helping to perpetuate this problem. I particularly look forward to her describing how we can look at this problem across Government, because I fear that it is falling between the stalls of the various Departments that have an interest in it.

• 24 Mar 2026 · Topical Questions · Hansard source

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  T6. In North Shropshire, around 15,000 households, including my own, are reliant on fuels like heating oil or LPG to heat them. These people are also hit hardest by rises at the petrol pumps because they do not have alternative forms of transport. While everybody who is connected to mains electricity and gas benefits from the price cap, those of us who are off-grid have only been offered means-tested support. Will the Government consider introducing a price cap on alternative fuels to ensure that rural and off-grid homes get the support they deserve?

• 23 Mar 2026 · Rail Connections to London: Rural Towns · Hansard source

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  One reason people use their cars instead of the railway is that they cannot access the platform because there are steps and no lift. Does the hon. Member agree that restoring step-free access to stations such Whitchurch in my constituency is critical to making sure that people can benefit from using the railway and do not get in their cars?

• 23 Mar 2026 · Rail Connections to London: Rural Towns · Hansard source

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  The hon. Lady is my constituency neighbour, and she is making an excellent speech about how wonderful Shropshire is. Also lovely is Oswestry in my constituency, another medieval town with a great history. I support the call that I think she will make for a direct service to London that runs through the whole of Shropshire, but in my constituency the rail line goes to Gobowen, not Oswestry, and that is really important. I support the call for the service, but does she agree that it is really important that Oswestry is linked to Gobowen, so that people in all our medieval towns can benefit from the railway?

• 19 Mar 2026 · Business of the House · Hansard source

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  My constituents live along what would have been a route for construction traffic for High Speed 2, when it was proposed that it would continue up to Crewe. Because my constituents’ daughter has a life-limiting condition, the Select Committee requested that HS2 Ltd buy my constituents’ house, so that their daughter would not be adversely affected by dust and other pollution from the construction traffic. Since then, it is difficult to say that HS2 Ltd has behaved honourably in any way at all. Recently, it has reduced the amount that it is willing to pay my constituents, on the estate agent’s valuation, although that is expressly forbidden under the agreement that my constituents had with HS2 Ltd. I know that I am not the only MP whose constituents have been poorly treated by HS2 Ltd. Will the Leader of the House organise a meeting with me, the other MPs affected, and the relevant Minister, so that we can discuss how to properly hold HS2 Ltd to account on its commitments?

• 17 Mar 2026 · Rural Roads · Hansard source

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  The hon. Member is making what is generally a good speech about rural funding, so it is a shame that he has made it party political. Does he not understand that the Conservative administration, under whose budget we are still operating, cut highways funding, including the proportion for preventive maintenance, for every year from 2022 to 2025? That will clearly have had a knock-on impact. If we do not maintain the roads, they will be in a much worse state at the end of that period.

• 17 Mar 2026 · Rural Roads · Hansard source

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  The hon. Member for South Shropshire (Stuart Anderson) is right to point out that the roads in Shropshire are in a terrible state after 16 years of Conservative management, so I am pleased that the Liberal Democrat administration has made fixing roads a key priority since coming into power 10 months ago. The council has created three new repair teams and dealt with 25,000 potholes since May, but during a wet and cold winter, it seemed like whack-a-mole, with new potholes appearing just as others are fixed. In January, 2,113 new potholes were reported, compared with just 1,200 the year before. As Liberal Democrats, we have long called for increased investment in repairing our roads. That is particularly important in Shropshire, where the council manages nearly 3,200 miles of road, but has often received less funding per mile than many other councils. The Government’s additional dedicated roads funding is welcome, but at the same time, they are slashing our overall funding by 10%. That is no good when we need to have a maintenance programme in place, which is what the Liberal Democrats in Shropshire will be prioritising so that potholes do not appear in the first place.

• 11 Mar 2026 · Royal Mail: Universal Service Obligation · Hansard source

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  In rural parts of the country such as North Shropshire, where broadband, mobile signal and public transport are poor, people really depend on their postal service. Constituents have contacted me to say that they have missed court documents and NHS letters—important things that they need in order to get on with their lives. I have visited the sorting office. Beyond the prioritisation of parcels, which posties have told me about, the rounds are too long and working conditions for postal workers are not good enough, so there are issues in recruitment and retention. What can Ofcom do to ensure that Royal Mail puts in place the resources to ensure that letters can be delivered on time in rural places, like North Shropshire?

• 26 Feb 2026 · Business of the House · Hansard source

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  The western side of my constituency is blighted by the dangerous A483, which runs from Welshpool in Wales through to Oswestry in my constituency. The residents of Llanymynech, Pant and Llynclys are particularly badly affected by safety issues. Everyone knows that the right solution is a bypass, but National Highways has come up with a solution to make the Llynclys crossroads much safer and to improve safety through Pant and Llanymynech, so that schoolchildren are not risking their lives every day by crossing the road to catch the bus. Can the Leader of the House tell me when we might see the road investment strategy 3 announced—when that statement might come before MPs—so that constituents in the western part of my constituency can start to feel hope that, for the first time in 40 years, somebody is doing something about the death trap that is the A483?

• 25 Feb 2026 · Post Office Green Paper · Hansard source

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  I welcome the Government’s announcement today that they are going to maintain 11,500 branches, but in my constituency, outreach services that were only available maybe for an hour or two each week anyway in Cockshutt, Clee, Weston Rhyn, Knockin, West Felton and Ruyton XI Towns have all been lost because of the retirement of a single postmistress in Trefonen. The current criteria have not protected those services, and the distance criteria are not incredibly helpful when there is no public transport that can be relied on, and for a business it is an incredible waste of time to have to get in the car and drive three or maybe six miles to another post office to post something. What can the Minister say to my constituents who are faced with long journeys to get to post offices? What likelihood is there of a post office reopening in their area, and how will that help them deal with these access problems of public transport and efficiency when they are running their businesses?

• 12 Feb 2026 · Rural Mobile Connectivity · Hansard source

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  I beg to move, That this House calls on the Government and service providers to help improve mobile connectivity in rural areas. I start by thanking the Backbench Business Committee for granting time to hold this vital debate and for granting us a second opportunity to do so, as the debate had to be postponed earlier this year because of overrunning Government business. I declare my interest as chair of the all-party parliamentary group on digital communities. As MP and resident of one of the most rural constituencies in England, I know from first-hand experience how frustrating it is to try to call the office or family members from a mobile phone. Whether at home, travelling around by car, out in the countryside or—more rarely, I have to say—travelling by train or bus, there is always a significant chance that we will not be able to make a phone call or connect to the internet. This has a very real impact on my constituents’ lives. Stories of people being forced to sit in the loft or stand in the one spot in the garden with signal, regardless of the weather, would sometimes verge on comical if they were not so serious. For constituents waiting for their GP to call or for their disabled daughter to say they have made it to work okay, or for constituents in their 90s who have been left without power or heating, this situation is not funny at all. In the words of Terence, a disabled 80-year-old veteran: “What is really annoying is that I am paying the same amount for my unreliable mobile service that someone in an area with good mobile signal pays.” This week, I asked people to share their mobile signal experience with a single Facebook post. Within a day, 400 people had commented to share how awful it is in their area; whether they were in St Martins or Selattyn, in Welshampton or Woore, it was the same incredibly frustrating story. As one constituent said: “Finding 4G is like striking gold.” It is not just North Shropshire where reliable signal is such a rare commodity; it is the same in rural areas up and down the country. Elderly residents in sheltered accommodation are forced into digital isolation, out of contact with their families. Others have forked out for the privilege of playing provider bingo. As another constituent told me: “Our adult daughter has a disability and learning issues, so having a good signal is imperative to us. Because of this, all three of us are on different networks (EE, O2 and Vodafone) so that we can ‘work the system’ and find the best signal available, at additional cost to us.” That might have been acceptable 20 years ago, when mobile phones were a novel piece of technology and people could rely on letters and landlines, but in 2026, when landlines have been switched to digital and Royal Mail reaches the house once a week or even once a fortnight, it is simply not good enough. Mobile phones are an essential part of daily life, yet huge swathes of the country are being forced to cope with a substandard service. People have to put up with not just awful coverage but being gaslighted by companies telling them that their signal is just fine. One of the biggest issues that comes up time and again, in my work as both MP for North Shropshire and chair of the all-party parliamentary group on digital communities, is the mapping data provided by the industry to Ofcom, which is often false. In July, the River Severn Partnership advanced wireless innovation region, which is funded by the Department for Science, Innovation and Technology, conducted the UK’s largest independent survey of mobile coverage in partnership with Streetwave, supported by over 30 councils through the use of their bin lorry routes. The report confirmed a significant difference between Ofcom’s view of mobile network capability and the real-world experience endured by those of us in rural areas. Ofcom stated that 1.45% of geographical areas were considered areas without “good” voice capability from at least one of the four network operators, while the River Severn Partnership showed that it was 15.33% of postcodes. That is a huge difference.

• 4 Feb 2026 · Postal Services: Rural Areas · Hansard source

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  It is a pleasure to serve with you in the Chair, Mr Stringer. I congratulate the hon. Member for South Shropshire (Stuart Anderson) on his excellent speech. He described many circumstances similar to those in my constituency, so I will try to keep my comments brief. Rural services—whether that is transport links, mobile phone coverage or access to banking—are not good enough across the piece, and postal services are now going in the same direction. Last year’s Post Office Green Paper consultation caused particular concern for rural areas. There was a suggestion that the statutory minimum network size of 11,500 branches, which protects communities, could be removed. That would compound an already acute access problem. Villagers in Trefonen in my constituency were devastated when their post office shut, while across North Shropshire outreach services have been withdrawn in Cockshutt, Clive, Weston Rhyn, Knockin, West Felton and Ruyton-XI-Towns.

• 4 Feb 2026 · Postal Services: Rural Areas · Hansard source

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  I could not agree more. If someone living in Cockshutt takes the bus to the post office in Ellesmere, they would have to wait three hours to get the next bus home. We can imagine how difficult it is for people in nearby villages who have no bus service at all. Jean, who lives in Weston Rhyn, said: “I now live in a village where there is nowhere to buy stamps and no access to an ATM. I am 88 and can no longer drive. I am completely isolated.” These cuts have a grave impact on people’s lives and wellbeing. How can we justify leaving vulnerable people isolated in that way in 2026? Post offices and outreach services act as more than a postal service. Communities rely on them for access to cash and banking, Government services and parcel collection. That is crucial, given that 73% of North Shropshire bank branches have closed since 2015, with Oswestry the only remaining market town in the constituency with a functioning bank branch. Many constituents, particularly older people and small businesses, depend on post offices to access cash and banking. It is no good pointing to online banking as a solution for those living in Welshampton where there is no mobile signal and no full fibre. We need to save our local post offices to prevent financial exclusion and to support the small businesses that will deliver the growth our economy needs. Not only is access to the vital services provided by the Post Office limited, but the delivery of post, as we have heard, has become extremely unreliable. First and second-class post are meaningless categories in my area. My post comes in two bulk deliveries each week. Constituents have reported going three weeks with no delivery. Meanwhile, post box collection times have been changed without notice. It is very frustrating at the best of times. As we have heard, for those relying on Royal Mail for their NHS correspondence or time-sensitive post, such as legal documents or parking fines, it can be extremely costly to their health, time and finances. Several constituents have told me that they missed NHS appointments because letters took a week to reach them. Last month, a constituent who is diabetic missed correspondence about an appointment for 22 January and now needs to wait until March. I have received reports of people being charged with contempt of court for not returning papers in time, even though the papers did not arrive until after the due date. In my latest meeting with Royal Mail, representatives explained the challenges they are facing with recruitment and retention. Addressing those issues requires investment in rural services across the board. Given the reliance of so many people on the post for vital services, I am sure everyone here appreciates the need to protect and support our rural services. I would be grateful if the Minister would outline what the Government are doing to hold the Post Office to account for meeting its universal service obligation, and what steps the Government are taking to protect not only postal services but banking and public transport in rural areas, as people are desperately badly isolated.

• 17 Dec 2025 · Local Government Finance · Hansard source

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  I know the Minister is aware that Shropshire council ran out of road this year, having been caught in a perfect storm of 16 years of Conservative mismanagement of the council, surging demand for social care and the failure of the previous Government to recognise the reality of delivering services in a rural area. Can she reassure my constituents that she will not only help us to get through this difficult period with exceptional financial support, but work with me and the other Shropshire MPs to ensure that Shropshire council is put on a secure financial footing for the future?

• 9 Dec 2025 · Railways Bill · Hansard source

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  In constituencies such as North Shropshire, where access to the railway is very poor indeed, we have initiatives for step-free access at Whitchurch station and to connect Oswestry, which is the second largest town in Shropshire but has no rail connection, to the line at Gobowen. Does my hon. Friend agree that the Bill really needs to take up those types of opportunities? Otherwise, many people will fail to recognise the benefits of hopefully improving the rail system.

• 11 Nov 2025 · Rural Railway Stations: Step Free Access · Hansard source

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  I want to re-emphasise the point that to a person who lives in Whitchurch, Gobowen is a long way away; they have to drive there. There is no parking at Prees. It is in the middle of nowhere—literally, because the station is not in the village. At Wem, the barrier is down for seven minutes when a train comes in; it is really inaccessible. Although fewer people use those stations, they have fewer options for public transport. I wonder whether the criteria are the right ones.

• 11 Nov 2025 · Rural Railway Stations: Step Free Access · Hansard source

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  The hon. Gentleman makes an excellent point. Whitchurch, like, I would imagine, many of the towns mentioned in today’s debate, has seen a huge amount of development. The criteria that might have been applied for step-free access some years back probably need reassessing now, because far more people are living there. The investment would help revitalise our market town high streets, which have withered after years of the previous Conservative Government’s taking rural areas for granted. This Labour Government need to acknowledge the importance of rural parts of the country because they risk pushing the urban-rural divide to breaking point. I welcome the £373 million scheme to deliver Access for All projects over the next five years on a £70 million annual rolling basis, but it is key that that money is distributed to places where access to the railway network is currently poor and where it will have the most impact. The only criteria that we could find for the provision of step-free access to railway stations come from joint code of practice created by the Department for Transport and Transport Scotland in 2015—a decade ago. It recommends that “stations that have a daily passenger flow of 1000 passengers or less…are not required to have lifts or ramps” if a station within 50 km of the same route provides a step-free route. I am sorry, but once someone has got in their car and driven 30 miles to access a step-free station, they may as well drive the rest of the way—I certainly would; that completely negates the point of public transport. Will the Minister please set out whether his Department intends to update those outdated and ineffective criteria to ensure that rural areas are not left forever without accessible stations? Of course, I understand that installing accessibility upgrades for urban stations may reach more people, but the people there already have other forms of accessible transport, often as well as a usable taxi service. In an area such as Shropshire, that is often not the case. If the Government want to achieve their mission of stimulating growth across the whole country, they should ensure that everyone has proper access to public transport, not just those people who are lucky enough to live in an urban area. I hope that the Minister will ensure that the needs of our rural areas are understood and prioritised to turn the tide on decades of persistent under-investment in public transport and take the first step to making the railway step-free in rural areas, and especially in Whitchurch in North Shropshire.

• 11 Nov 2025 · Rural Railway Stations: Step Free Access · Hansard source

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  My hon. Friend is right: there should be more transparency, but there also needs to be more attention to the issue of step-free access in rural areas. I am about to come on to that in more detail. Improving the accessibility of Whitchurch station will bring more people to the town via rail. That obviously could boost tourism—Whitchurch is Shropshire’s oldest continuously occupied town and is well worth a visit, along with the other beautiful and historic towns in my constituency—and bring customers to local businesses, workers to job vacancies, critically, and families to their loved ones. Rural towns and villages have been consistently deprioritised by successive Governments and this Government, I am afraid, are no better, continually focusing investment into mayoral combined authorities’ coffers. Those areas do not face the same fundamental issues that rural areas do. They have regular buses that come within minutes, even on Sundays, and train services that are more frequent than every two hours. If people choose to drive, they can do so without the risk of damaging their tyres because they have bumped into a huge pothole. In a town like Whitchurch, if the bus turns up the round trip to someone’s destination is likely to be more than two hours—even if it is only to Shrewsbury, which is 20 miles away. Investment like the Access for All scheme in rural areas is part of the solution to improving economic growth—to more businesses thriving, more people spending and more money flowing into our economy.