Heidi Alexander MP: speeches

Speeches

• 9 Sept 2026 · Civil Aviation (Consumer Protection and Regulatory Reform) Bill [Lords] · Hansard source

  More

  The Minister with responsibility for aviation, my hon. Friend the Member for Selby (Keir Mather), has kindly just said that he will be very happy to meet the hon. Gentleman to discuss that in more detail, and I know it is something that my officials are looking at. The Bill provides extra consumer protection on the things that matter most, whether that is delays, cancellations, baggage and, crucially, accessibility. The Government listened carefully to concerns raised in the House of Lords about the experience of disabled passengers and those with reduced mobility. That is why we are committing to consult on a range of accessibility issues. We want to hear directly from passengers about the problems they face and what we can do to ensure that everyone feels safe and is able to fly. We have also acted immediately to scrap the unfair compensation cap for damaged wheelchairs and mobility equipment on domestic flights. Those items are essential to the lives and livelihoods of many disabled people, and lifting the cap reflects that reality. I hope the whole House agrees that this was absolutely the right thing to do. Turning to enforcement, the Civil Aviation Authority currently relies on slow and resource-intensive court action to secure redress for consumer protection issues. The Bill will grant the CAA direct enforcement powers for consumer protection, bringing it in line with other regulators such as the Competition and Markets Authority. That means faster action when rules are broken and less burden on consumers to fight for what they are owed. Taken together, these measures will ensure that all passengers have meaningful, enforceable rights that help them to travel with ease and confidence. The Bill will also help to unlock the full potential of our aviation infrastructure, driving economic growth across the country. The UK has some of the world’s busiest and most complex airspace, yet much of it is still based on designs from the 1950s. An aviation industry fit for the 21st century simply cannot rely on infrastructure that was built for the last.

• 16 Jul 2026 · Topical Questions · Hansard source

  More

  I am very grateful to my hon. Friend and her Committee for their interest in personal safety on the transport network, especially that of women and girls. We have an ambitious, evidence-based programme to tackle VAWG on the transport network, and we are delivering nine commitments under the “Freedom from violence and abuse” strategy, including funding to improve CCTV connectivity between stations and the British Transport police. We are also launching mandatory crime and antisocial behaviour training for bus industry staff.