Heidi Alexander MP: speeches

Speeches

• 9 Sept 2026 · Civil Aviation (Consumer Protection and Regulatory Reform) Bill [Lords] · Hansard source

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  The Minister with responsibility for aviation, my hon. Friend the Member for Selby (Keir Mather), has kindly just said that he will be very happy to meet the hon. Gentleman to discuss that in more detail, and I know it is something that my officials are looking at. The Bill provides extra consumer protection on the things that matter most, whether that is delays, cancellations, baggage and, crucially, accessibility. The Government listened carefully to concerns raised in the House of Lords about the experience of disabled passengers and those with reduced mobility. That is why we are committing to consult on a range of accessibility issues. We want to hear directly from passengers about the problems they face and what we can do to ensure that everyone feels safe and is able to fly. We have also acted immediately to scrap the unfair compensation cap for damaged wheelchairs and mobility equipment on domestic flights. Those items are essential to the lives and livelihoods of many disabled people, and lifting the cap reflects that reality. I hope the whole House agrees that this was absolutely the right thing to do. Turning to enforcement, the Civil Aviation Authority currently relies on slow and resource-intensive court action to secure redress for consumer protection issues. The Bill will grant the CAA direct enforcement powers for consumer protection, bringing it in line with other regulators such as the Competition and Markets Authority. That means faster action when rules are broken and less burden on consumers to fight for what they are owed. Taken together, these measures will ensure that all passengers have meaningful, enforceable rights that help them to travel with ease and confidence. The Bill will also help to unlock the full potential of our aviation infrastructure, driving economic growth across the country. The UK has some of the world’s busiest and most complex airspace, yet much of it is still based on designs from the 1950s. An aviation industry fit for the 21st century simply cannot rely on infrastructure that was built for the last.

• 9 Sept 2026 · Civil Aviation (Consumer Protection and Regulatory Reform) Bill [Lords] · Hansard source

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  We want to move swiftly on these issues, and the provisions in the Bill are designed to do just that. I recognise that Glasgow airport is an important economic hub for my hon. Friend’s constituency, and I look forward to discussing with her what more we can do to support it. I was talking about how our airspace is still based on designs from the 1950s. That is why this Government believe that we must move quickly to modernise that airspace, for reasons of safety, reliability and capacity, and for the communities who deserve cleaner and quieter skies.

• 9 Sept 2026 · Civil Aviation (Consumer Protection and Regulatory Reform) Bill [Lords] · Hansard source

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  I beg to move, That the Bill be now read a Second time. Today is an important day, as this Bill starts its Commons journey, but it is a hard day on which to talk about the criticality of our civil aviation sector, given the disruption endured by so many over the past 24 hours. With your permission, Madam Deputy Speaker, I will take a few moments to address this issue. A four-hour air traffic outage yesterday left hundreds of thousands of passengers facing cancellations, diversions and delays. I apologise wholeheartedly to passengers for that disruption. We often take for granted the way in which our aviation system just works, but yesterday that was not the case. Safety must remain the overriding priority for air traffic controllers. This morning I spoke to the chief executive of the National Air Traffic Services, Martin Rolfe, who informed me that this outage was due to a technical issue at their Swanwick site. While my understanding from that is that we can rule out a cyber-attack on this occasion, I do not believe this issue was unavoidable. We also spoke this morning about how NATS responded to resolve and minimise the disruption as quickly as possible. I am grateful to the airports and airlines that responded straightaway, but I am clear that passengers should not have to face this disruption. I have therefore asked the Civil Aviation Authority to conduct an independent review, to establish cause and ensure that our air traffic control systems can get passengers where they need to be. The review will report to me within six months. Robust systems that support our national infrastructure are the bedrock of the measures contained in this Bill, from better rights for disabled passengers and modernised airspace to slot reform and quicker enforcement of passenger rights. While passengers undeniably experienced a bad day yesterday, it is still true to say that few industries match the ability of aviation to adapt, evolve and innovate. For generations it has pushed the boundaries of what is possible, from faster aircraft and new destinations to safer technology and cleaner fuels. Bad days, like yesterday, just serve to underscore how central aviation is to Britain’s success, not only making our summer holidays and family reunions possible, but connecting businesses to the global marketplace and supporting thousands of skilled jobs across our island nation. Right now, fresh challenges and opportunities are emerging. Drones are beginning to transform our airspace and flight numbers are climbing year after year, all while global headwinds continue to put enormous pressure on the sector and those who depend on it.

• 9 Sept 2026 · Civil Aviation (Consumer Protection and Regulatory Reform) Bill [Lords] · Hansard source

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  I regularly produce a letter for the CAA setting out my priorities, and I would be happy to write to my right hon. Friend in detail about the timeline, as he requests. The Bill is also about improving safety. The Government are determined that UK airspace should remain among the safest in the world. Our current safety framework is fragmented, and updating it is cumbersome. It holds back innovation, and it puts the UK at risk of falling behind on its international obligations. To fix that, the Bill will hand over responsibility for technical aviation safety and operational rule-making to the CAA. This is not a blank cheque; it follows a well-established model in which trusted regulators make rules within boundaries set by Parliament. Indeed, ministerial and parliamentary oversight was strengthened during scrutiny in the other place. The Bill also reinstates the Government’s ability to update or create aviation safety-related criminal offences in assimilated legislation, which was lost after our exit from the EU. That will allow safety rules to keep up with international standards while ensuring that they are enforced consistently, now and in the future. These steps will create a clearer, more workable system that maintains the UK’s strong safety record and sustains public confidence in air travel. I know that some Members will be interested in what the Bill means for airport expansions. I should make clear that it does not determine whether any airport should expand, and neither does it change the processes involved in that. These measures are sector-wide reforms that will support a safe, efficient and resilient aviation industry. Questions about airport expansion will continue to be considered separately, outside the Bill process. Despite a bad day yesterday, aviation has refused to stand still for over 100 years. The industry remains at the forefront of innovation and progress, taking every challenge and every opportunity in its stride. Quite simply, the type of country that we want to be—aspirational, outward-looking and full of opportunity—depends on giving the industry the tools that it needs to go from strength to strength. This Bill will do just that by bringing passenger protections into the 21st century, unlocking sustainable growth that works for our communities, and maintaining the UK’s safety record in an ever-changing world. I hope that hon. and right hon. Members will agree that this is not a Government who drag their feet. We have moved swiftly to address the concerns raised by the Lords, particularly on accessibility, accountability and passenger protections. The Government have not just listened but acted, and I believe that provides a strong foundation for the Bill to continue its passage. I commend this Bill to the House.

• 16 Jul 2026 · Midlands Rail Hub · Hansard source

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  We are progressing the first phase of the midlands rail hub to increase capacity in Birmingham. This will improve reliability and enable additional trains between Birmingham, south Wales and the south-west, and on Birmingham’s cross-city line. It will also enable over 25 additional trains a day on the Redditch line. Network Rail has appointed an alliance of industry partners to design the infrastructure, and the alliance is currently consulting on upgrades between Birmingham Moor Street and Bordesley.

• 16 Jul 2026 · Mass Transit Systems · Hansard source

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  Mass transit systems can radically improve local transport in towns and cities across the UK, but plans can often be slowed down by fragmented funding arrangements, difficulties acquiring land, and planning delays. The Government’s new mass transit taskforce will seek to remove those blockers, and our call for evidence on how that might work is now open. We are also devolving powers to local leaders so that they can deliver schemes faster, unlock growth, support new homes and better connect communities.

• 16 Jul 2026 · Topical Questions · Hansard source

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  I am very grateful to my hon. Friend and her Committee for their interest in personal safety on the transport network, especially that of women and girls. We have an ambitious, evidence-based programme to tackle VAWG on the transport network, and we are delivering nine commitments under the “Freedom from violence and abuse” strategy, including funding to improve CCTV connectivity between stations and the British Transport police. We are also launching mandatory crime and antisocial behaviour training for bus industry staff.

• 16 Jul 2026 · Topical Questions · Hansard source

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  I would like to remind the House of how we are improving everyday journeys across the country, starting with our railways. Last month, the new Cambridge South station opened to passengers following £250 million of Government funding to better connect Europe’s largest biomedical campus. Publicly owned services are now on average more punctual than services not yet in public ownership, with fewer cancellations. This week, I announced measures to crack down on fare dodgers thanks to new ticket gates being rolled out across the network. On our buses, we are helping families with the cost of living with free travel for all children aged five to 15 in England throughout August. Finally, the third cycling and walking investment strategy will give people healthier choices to get around. Last month, it set a 2035 target for over half of short journeys in towns and cities to be walked and cycled. Whether it is a trip to the shop or the school run, we will help more people in more places to get around their neighbourhoods safely and sustainably. Better, more reliable transport drives good growth, spreads opportunities and makes lives easier. That is our mission, and we are getting on with the job.

• 16 Jul 2026 · Topical Questions · Hansard source

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  I do agree with my hon. Friend. Performance on Avanti West Coast has not been good enough, and I am acutely aware that this part of the network—still privately run—has seen reliability below the industry average, with cancellations going in the wrong direction, too. I am pleased to advise my hon. Friend that these services will come into public ownership next year, and I know that the eyes of No. 10, as well as the eyes of my hon. Friend and, indeed, the travelling press pack, will be on them in a new and welcome way.