Georgia Gould MP: speeches

Speeches

• 29 Apr 2025 · Parliamentary Commissioner for Administration and Health Service Commissioner for England · Hansard source

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  I beg to move, That an humble Address be presented to His Majesty, praying that His Majesty will appoint Paula Sussex CBE to the offices of Parliamentary Commissioner for Administration and Health Service Commissioner for England. The Parliamentary and Health Service Ombudsman has an important role in holding public service providers to account and achieving justice for complainants. I thank Rebecca Hilsenrath KC, who stepped in as acting ombudsman following Sir Rob Behrens’s departure. She provided leadership and stability for the PHSO, ensuring a continued focus on the experience of its service users, while considering how to maximise the impact of the organisation in improving public services for the long term. On behalf of this House, I praise her for her hard work over the past 12 months, and wish her all the best for her future as the PHSO’s chief executive officer. Following the formation of a new Parliament, the process of recruiting a new ombudsman was relaunched in January. I thank the House and the recruitment panel, particularly the chair, Liam Laurence Smyth, for their speed in conducting the recruitment; they made a recommendation to the Prime Minister in March. The Government support Paula Sussex’s appointment to the role, as we believe that she has the ability and experience to lead the PHSO, bringing insights from her time in the public and private sectors. In accordance with section 1 of the Parliamentary Commissioner Act 1967, and section 1 of the Health Service Commissioners Act 1993, I commend Paula Sussex to the House for the role of Parliamentary Commissioner for Administration and Health Service Commissioner for England.

• 29 Apr 2025 · Parliamentary Commissioner for Administration and Health Service Commissioner for England · Hansard source

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  I will respond briefly to echo the thanks to the hon. Member for North Dorset (Simon Hoare) for his role on the panel, which was critical. It is important that this role has cross-party support and that this appointment has the confidence of the House, to ensure that this important role can be fulfilled with rigour and independence, that our citizens always have a voice in public services and that public service providers are accountable to Parliament. I recommend this appointment to the House. Question put and agreed to.

• 18 Mar 2025 · Public Authorities (Fraud, Error and Recovery) Bill (Twelfth sitting) · Hansard source

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  I thank the hon. Lady for raising the critical issue of whistleblowing. I assure her of how seriously the Under-Secretary of State for Work and Pensions—my hon. Friend the Member for Stretford and Urmston—myself, and both Secretaries of State take the issue of whistleblowing. I hope, as I set out our responses to the NAO report and our wider work, to offer the reassurance that the Opposition are looking for. When it comes to internal and external fraud against the public sector, Government Departments are responsible for their own whistleblowing arrangements and for overseeing arrangements in their arm’s length bodies. For example, the Department for Business and Trade publishes and regularly updates its guidance, “Whistleblowing: list of prescribed people and bodies”, which details who individuals can raise a concern with. The list comprises bodies and individuals to whom making a disclosure qualifies the individual who makes the disclosure for legal protections under the Employment Rights Act 1996—for instance, protection against being dismissed by their employer for the disclosure. Whistleblowers can report concerns about public sector fraud to bodies such as the NAO’s Comptroller and Auditor General, the director of the Serious Fraud Office, the Auditors General for Wales and for Scotland, the NHS Counter Fraud Authority and various other bodies listed on gov.uk. The NAO report that the hon. Lady referred to set out that between 2019 and 2022 fraud one of the most common concerns raised—I think it accounted for 40% of concerns. On the review of the existing processes, the key findings of the recent NAO publication related to the need to increase awareness of the channels for whistleblowing, to improve the experience of whistleblowers and to ensure that lessons are learned, as the hon. Lady set out. In the light of the NAO report, and with the intention of opening up as many avenues as possible for the reporting of public sector fraud, the PSFA will explore with the Department for Business and Trade whether it would be appropriate to add the PSFA to the list of prescribed organisations. That would go alongside the existing ability to raise fraud within a public sector body or Department. We will also use the findings of the report, as well as the NAO’s good practice guide to whistleblowing in the civil service, to inform our approach. The DWP has established processes by which members of the public and staff can report suspected benefit fraud. Members of the public can report fraud online at gov.uk, by phone or by post, while DWP staff follow clear internal guidance and processes. Given the intent to maintain the focus of this legislation, the recent work by the National Audit Office, the existing DWP processes and the steps the PSFA is taking to continue to improve the whistleblowing offer for public sector fraud, I will resist new clause 16.

• 6 Mar 2025 · Topical Questions · Hansard source

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  I know how hard my hon. Friend works for his constituency, and I very much understand his concerns. My understanding is that there are no changes expected at the Smedley Hydro site in the first instance. The Government Property Agency is actively working with the Home Office and NHS Digital to understand the future workforce requirements, but I would welcome a conversation to discuss that further.

• 6 Mar 2025 · Public Procurement: Support for SMEs · Hansard source

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  I wholeheartedly agree. My hon. Friend the Member for Great Grimsby and Cleethorpes (Melanie Onn) took me to a similar farm in her constituency that had been set up by an ex-prison officer. I have to say that it was one of the most enjoyable visits I have had—it was great for my mental health to feed some alpacas and goats. I have heard powerful stories about how social prescribing has changed lives, from ending chronic loneliness to helping individuals such as a man I met recently, who had found his first stable home in his 50s. The new NPPS specifically asks contracting authorities to maximise spend with voluntary sector organisations, and we will be introducing targets for Government on spend with voluntary sector organisations and social enterprises. The Government have listened to concerns from local authorities and are working to implement changes to allow them to reserve competitions for low-value contracts for local organisations.

• 4 Mar 2025 · Public Authorities (Fraud, Error and Recovery) Bill (Fifth sitting) · Hansard source

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  Before I go into the detail of the clauses, I want to take a minute, as we are entering a new chapter, to make some opening remarks about the wider powers. Chapter 4 of part 1 introduces debt recovery powers. In 2021-22, detected fraud and error outside of tax and welfare was £823 million, of which only £190 million—23%—was recovered. Alex Rothwell, from the NHS Counter Fraud Authority, told us in his evidence that the Department recovered only 12% of fraud and error. There is a long way to go in this space, which is why the powers are so important. We know that recovery of fraud-related debt can be challenging. Debt recovery powers are limited to a small number of organisations and are therefore not available across the public sector. The Public Accounts Committee, Home Affairs Committee and National Audit Office have all strongly challenged the Government to do more across the public sector to take action on fraud loss. As part of the Bill, we are bringing debt recovery powers into the PSFA to enable the Government to better recover fraud debt outside of tax and welfare. We heard from Alex Rothwell that these powers will be incredibly helpful for us to recover more money. The powers are not new to Government—HMRC and the Child Maintenance Service already have the power to recover debt from bank accounts, and DWP and the Child Maintenance Service can recover debt from earnings. We will utilise best practice from those organisations in operating the powers. Although we initially expect to use them in just a small number of cases, we hope that this will grow as and when the PSFA enforcement unit expands. We have consulted widely with a range of fraud and debt stakeholders, including public bodies, academics and non-public sector groups. Banks, charities and civil liberty groups have been engaged so that we can incorporate lessons learnt from the experience of debt recovery processes in Government. We know that those in debt can be in challenging situations, which is why the use of the powers will follow best practice across Government, including the Government debt management function standards, and guidance such as the debt management vulnerability toolkit. Importantly, the powers will only be used once efforts to engage and secure voluntary repayment have been unsuccessful. The only people and companies who will face the powers are those who have the means to repay, but who refuse to do so. Those affected by the powers will have the right to make representations, apply to vary orders, request an internal review, and finally, appeal to the tribunal. The powers will be used by trained authorised officers who will be subject to independent oversight. The debt recovery powers in the Bill balance the need to recover public money efficiently, while ensuring that recovery is fair and proportionate, with robust safeguards to protect those in vulnerable situations. Clause 15 refers back to clauses 1 and 13 to define a payable amount as: a payment made as a result of fraud or error, as discovered by an investigation into suspected fraud; a penalty under the civil penalty regime established by chapter 5; and, finally, relevant costs. This creates a limitation as to the debts that the Government will be able to use the chapter 4 recovery powers on, specifically, those determined by and during an investigation into suspected fraud, including from associated penalties. We seek these recovery powers purely to further the counter-fraud activity that we will carry out to tackle fraud against the public sector. We do not intend to become a general debt recovery agency for the Government, and clause 15 confirms that. It reflects the operational context and purpose of the PSFA and its focus on tackling fraud and error. Further to that, clause 16 confirms that we will be able to seek alternative recovery action through the civil courts. Although the Bill will provide the powers to seek recovery directly through bank accounts and PAYE earnings, these might not always be the most appropriate or effective recovery route. For instance, the liable person might hold significant other property assets or keep assets or money abroad. In those cases, it would be unfair for us not to seek recovery. We therefore wish to work through established legal procedures to ensure that we can seek to pursue recovery through the most appropriate and effective mechanisms—for example, liability orders. The importance of clause 16 is that it confirms that the Bill does not limit existing powers. I commend clauses 15 and 16 to the Committee.

• 23 Jan 2025 · Topical Questions · Hansard source

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  It was wonderful to visit Milton Keynes and to see the work of a pioneering Labour council. The work the Labour council has led to open up services to the NHS is a real example of the shift to community that the Government are committed to. Milton Keynes shows that when a wonderful MP works with a Labour council and the NHS amazing things can happen.

• 5 Dec 2024 · Public Services Reform · Hansard source

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  As a former council leader, I have seen at first hand the crisis in public services, with people falling between the cracks of systems that are under extreme strain. To reform that, we need to get out of Whitehall and support workers across the public sector to do things differently. From intervening early to support families, a White Paper overhauling employment support and an ambitious programme of reforms of the NHS, this Government are determined to reform public services to deliver for citizens.

• 5 Dec 2024 · Public Services Reform · Hansard source

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  I am surprised to hear a Member on the Conservative Benches express concern about money that is desperately needed going into our NHS, when people are waiting for GP appointments and in ambulances. Under the Conservative party, police officers would spend hours sitting with people with mental health concerns. Is that productivity? The Secretary of State has set out an incredibly ambitious reform agenda for the NHS, moving resources into prevention and taking account of the amazing opportunities in digital technology to give people more control over their own health. Labour is the party that backs the NHS and fixes the mess left by the previous Government.

• 24 Oct 2024 · Companies in Distress · Hansard source

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  I hope that my hon. Friend will appreciate that I cannot comment on the specifics of the case that she mentioned, but when any business collapses it causes huge distress to the customers and people who work there, including those in her constituency. In general, independent providers of NHS services must hold an NHS provider licence unless exempt. Licensed providers of services that are hard to replace are subject to financial and risk-based quality governance oversight to safeguard the continuity of services for patients. If my hon. Friend wishes to write to me with further details, I will ensure that the relevant Minister gets back to her.