Blair McDougall MP: speeches

Speeches

• 18 Mar 2026 · Royal Mail: Performance · Hansard source

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  It is a pleasure to serve under your chairmanship, Mr Twigg. I thank the hon. Member for Exmouth and Exeter East (David Reed) for securing today’s important debate. He spoke about falling confidence in Royal Mail. I think the debate has shown that there is growing anger about failures of service. My hon. Friends the Members for Worcester (Tom Collins), for Hartlepool (Mr Brash) and for Sheffield Central (Abtisam Mohamed) and others spoke about how, when raising those concerns on behalf of constituents, they heard a completely different version of events in response. That has added to the sense of the frustration, particularly when hon. Members are so connected to their local posties, who understand what is happening on the ground. I join others in paying tribute to our hard-working posties across the country. The hon. Members for Yeovil (Adam Dance) and for Keighley and Ilkley (Robbie Moore), my hon. Friend the Member for Leeds East (Richard Burgon) and others rightly said that any criticism of Royal Mail service is not a criticism of the posties themselves. The Government remain absolutely committed to the universal postal service, which is an essential part of our economic infrastructure. It can and should be delivered. Hon. Members have raised concerns about the impact of service failures on the work of democracy. They have talked about bank cards not arriving and the isolation that causes. The hon. Member for Bromley and Biggin Hill (Peter Fortune) spoke about the human impact of missed hospital appointments, and there are also consequences for legal hearings and business deals. I confirm to my hon. Friend the Member for Bury St Edmunds and Stowmarket (Peter Prinsley) that I am also not getting love letters through the post—

• 11 Mar 2026 · Royal Mail: Universal Service Obligation · Hansard source

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  That is a very fair question. As I mentioned, the Secretary of State brought together the ownership and management to stress the need to get an agreement on reforms to improve service standards. Those things are all connected. I have stressed, in no uncertain terms, my dissatisfaction with current levels of service. On NHS letters, I and Department of Health and Social Care colleagues are pressing to ensure that more NHS bodies take advantage of the barcode system, so that those letters are prioritised. Royal Mail is a private company, but we are exercising the pressure that we can in order to ensure that standards are improved.

• 11 Mar 2026 · Royal Mail: Universal Service Obligation · Hansard source

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  The hon. Gentleman makes an important point. As I mentioned a moment ago, we are working with the Department of Health and Social Care here to ensure as many health bodies as possible take advantage of the barcode service, to make sure that their letters get through. I will certainly make sure that the issues he has highlighted are raised in Northern Ireland.

• 11 Mar 2026 · Royal Mail: Universal Service Obligation · Hansard source

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  I think my hon. Friend’s anger is shared by hon. Members around the Chamber when they hear the stories of people not just missing hospital appointments, but finding themselves with county court judgments and in other such situations that are entirely not their fault and due to failures of delivery. We have told Royal Mail it is not good enough, the Select Committee has told them it is not good enough, and Ofcom has told them it is not good enough. The seriousness with which we take this issue is exemplified by the fact that, as I said, the Secretary of State has convened that meeting. I have called in Royal Mail and, as I mentioned a moment ago, I am meeting Ofcom later today to raise exactly the issues that my hon. Friend raises.

• 11 Mar 2026 · Royal Mail: Universal Service Obligation · Hansard source

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  I know from my talks with officials that the right hon. Gentleman has been in discussions about the issues in Tonbridge, and that Royal Mail is seized of those. He is absolutely right. Members have mentioned hospital appointments; it is worth mentioning the important post that we hon. Members send to often very vulnerable constituents. That is a reminder that the post is a central part of our national life and economy, and we have to see it improve.

• 4 Feb 2026 · Postal Services: Rural Areas · Hansard source

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  I will come to my discussions with Royal Mail shortly. I know that the right hon. Member and I are due to discuss this issue face to face in a few days’ time. I share the deep frustration that has been voiced today and agree that Royal Mail has not just a legal obligation, but an obligation and a responsibility in our democracy. There are special measures in place around postal votes. Royal Mail has traditionally taken on additional staff and done sweeps of post boxes during elections, and we would absolutely insist and expect that that happens in the elections that the right hon. Member for Dumfriesshire, Clydesdale and Tweeddale raised. I met Royal Mail’s chief executive and senior management yesterday, specifically to raise concerns that Members across the House have shared with me in recent weeks. Royal Mail knows that it has not always delivered, and I was given an absolute commitment that it will work to deliver the best possible service to customers, while accepting that there have been service challenges. The hon. Member for South Devon (Caroline Voaden), my hon. Friend the Member for Rushcliffe (James Naish), the hon. Member for North Shropshire (Helen Morgan), the right hon. Member for The Wrekin (Mark Pritchard), my hon. Friend the Member for Southend East and Rochford (Mr Alaba) and the hon. Member for Strangford (Jim Shannon) all mentioned concerns about NHS appointment letters not getting through. That is a particular issue that I am pursuing in conjunction with colleagues in the Department of Health and Social Care, because there is an ability to make sure that those get through. I know that South Shropshire suffered widespread disruption in early January after storms, and as a result there were times when the rotation of mail processes could not be followed and deliveries were affected. The hon. Member for South Shropshire engaged with Royal Mail, and it told me that it welcomes such engagement; it thinks that it is important for hon. Members to continue to engage with it. I know that hundreds of hon. Members will have visited their local sorting offices over Christmas. I will personally ensure that every single issue that has been raised by hon. Members here today is communicated back to Royal Mail at a senior level, because customers, particularly those in rural areas, must see visible and sustained improvements in reliability, timeliness and delivery office performance. The discussions that we have had today will inform every engagement I have with Royal Mail. As I have said, yesterday I made it clear that people not getting their mail is simply not good enough.

• 4 Nov 2025 · Royal Mail: Universal Service Obligation · Hansard source

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  My hon. Friend makes an essential point about the importance of the postal service in rural areas. The hon. Member for Inverness, Skye and West Ross-shire (Mr MacDonald) made that point as well. I know from my relatives in highland areas how essential that connection is. My hon. Friend raises the issue of NHS appointment letters—that point was also raised by my right hon. Friend the Member for Oxford East (Anneliese Dodds) and the hon. Member for Bridgwater. The trials of barcodes on those letters have been very successful, and I am happy to continue discussions with the Health Secretary to make sure that those barcodes are rolled out as widely as possible.

• 4 Nov 2025 · Royal Mail: Universal Service Obligation · Hansard source

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  I certainly will. As I mentioned a moment ago, the more dispersed geography of Scotland means that the postal service is often even more of a lifeline in our part of the world. I will certainly follow up that point with Scottish Ministers, and with colleagues in the Department of Health and Social Care. On the future of the universal postal service, I reassure the hon. Member for Bridgwater that we remain committed to a comprehensive USO that is financially sustainable and efficient, and that meets user needs within the open and competitive market. That is why the six-days-a-week, one-price-goes-anywhere universal service remains at the heart of the regulatory regime that is overseen by Ofcom, but of course the universal postal service faces challenges, as many Members have said.

• 22 Jul 2025 · Crown Immunity (Prisons) · Hansard source

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  I beg to move, That leave be given to bring in a Bill to make provision to remove Crown immunity as it applies to prisons for the purposes of health and safety legislation. Katie Allen lived in Clarkston in East Renfrewshire. She had a loving family and a very happy childhood. She was bright and did well at school. She took herself off to Malawi to volunteer, and she returned from Africa determined to help people. Instead of studying geology at university, as she had intended, she switched to study human geography, because she decided and realised that it was people whom she cared about and not rocks. She was excited about the future. She had moved into her own flat. She was full of life. She was beautiful and she was loved. She was found hanging in a cell at 5.50 in the morning on 4 June 2018 at His Majesty’s Prison and Young Offender Institution, Polmont. The problem of prison deaths is UK-wide, but these losses are a particular problem in Scotland, and the loss of young people in prisons is felt especially. Research in April by the Scottish Centre for Crime and Justice Research found that our prison death rates are akin to those in Azerbaijan. An earlier study by the Council of Europe found Scotland’s prison suicide rate was more than two-and-a half-times higher than the average and about double that of England and Wales. I begin with Katie’s story because focusing on her case helps makes sense of why this problem is so alarming, so acute, and so avoidable. In 2017, after a night out, Katie drove home after drinking, clipped the kerb, and lost control of her car. She had not realised it, but she had hit and injured a pedestrian. She had no previous convictions. Her victim asked for her not to be given a custodial sentence, but she was jailed for 16 months anyway. If anyone deserved a second chance after a stupid, youthful mistake, it was Katie. That second chance was taken away because of failings by the Scottish Prison Service. We cannot mention Katie without also mentioning William Brown, whom my hon. Friend the Member for Glasgow North (Martin Rhodes) represents. William also died from suicide in Polmont. The fatal accident inquiry into the loss of both those precious young people found their deaths to be preventable. Thanks to the sheriff’s findings, the failings of the prison service in these cases are now well documented, detailed and damning. One thing out of the 400-page report, with its many findings and recommendations, especially sticks in my mind. When we look into prison suicides, we learn an awful new vocabulary. We come across terms such as “ligature anchor”. For William, the ligature anchor was a bunk bed that the inquiry found could have been removed and, worse, had been used previously for suicides in the prison. In the case of Katie, the ligature anchor was a simple doorstop high up on the wall of her cell. A doorstop that would have cost a few pounds to replace—a small cost for saving a young life, but it was not believed to be worth it. Years after both deaths, nobody in the prison or the prison service had thought to remove the doorstops, or to replace them with safer, sloping alternatives. The bunk beds had not been removed. The fatal accident inquiry into the deaths found that internal reviews carried out after both deaths had not even mentioned the possibility of removing fixtures in cells that could have been used again for further suicides. For me, nothing signifies the institutional lack of care more than these failings for which somebody, somewhere should have been held legally responsible. Before a fatal accident inquiry, there is an investigation. The police and the Crown Office and Procurator Fiscal Service concluded at first that there was insufficient evidence to prosecute. The families of Katie and William challenged that conclusion, and eventually the authorities said that, yes, there was enough evidence to charge the Scottish Prison Service with breaches of the Health and Safety at Work etc. Act 1974. However, there was no prosecution. Why? Because of Crown immunity. The Health and Safety at Work etc. Act places duties on state-run prisons, but Crown immunity means that they cannot be prosecuted for breaching those duties. If the two people had died in a privately run prison, there would have been a prosecution. In theory, individual prison officers can be prosecuted, but in practice they rarely are when their employer is not also prosecuted. Indeed, the reason those prosecutions do not happen is that it is argued that individual shortcomings happen in the context of systematic failures. In theory, the prison services can also be prosecuted under corporate manslaughter legislation, but in practice they are not because the systematic failings are often judged to take place at the prison level, rather than at the senior management level of the overall service. Those at the bottom pass legal responsibility upwards; those at the top pass it back. Even with the support of the dogged campaigners at the charity Inquest, which focuses on state-related deaths, nobody is found legally responsible. The best that the families of the lost can hope for in such circumstances is a censure by the Health and Safety Executive, but even that toothless sanction is almost never used—in a decade, only one prison has received a censure. We have been here before. Three decades ago, Crown immunity was removed from the NHS and it has had an impact. To take one grimly comparable case, the Essex partnership university NHS foundation trust was fined £1.5 million for allowing suicides after failing to manage the risks caused by ligature points on its estate. Our prisons are responsible for many more such deaths, but they are untouchable because of Crown immunity, and an untouchable service remains unaccountable. Institutional impunity removes the incentives for institutional change—institutional change that is needed at the local Scottish level and the UK level. Locally, a review of mental health at Polmont warned that it needed a suicide prevention strategy, but instead it opted for another review—a review that was never finished. In Scotland, the Human Rights Commission has warned that recommendations agreed decades ago have still not been implemented across the Scottish Prison Service. Just last week, the inspector of prisons for the whole UK issued an urgent indication warning about conditions at Pentonville and a failure to address repeated concerns following recent suicides. Without legal consequences, prisons across the country appear to be incapable of learning lessons or making changes. Every day of immunity brings the risk of more avoidable deaths. The Scottish Prison Service and the Government in Edinburgh have called for Crown immunity to be removed, but they need us in this place to do it. I want to be very clear: this campaign should not be used as an excuse for inaction now. These places should not have to wait to be prosecuted to fulfil their responsibility to protect lives, but if those running our prisons will not act—and they have not done so—they should lose their protection from legal consequence. In conclusion, I remember a friend of mine who lost a child saying how a parent grieves twice for such a loss: once for the young person known and loved, and a second time for the life that they would have gone on to live. For Katie’s family, the knowledge that she wanted to live a life devoted to helping and serving others invites them to imagine all the change that she would have made as she grew into adulthood. Instead of a life that would have changed the world, we in this place are left with the tragic responsibility of making sure that it is her death that changes things. Katie’s extraordinary mother, Linda, told me that she said of her experience in Malawi in Africa: “you know mum, prayers are great, but what people really need is practical help.” Katie’s family, William’s family and the others who have lost dear loved ones due to these institutional failings do not need our prayers, our sympathies or our condolences. They need action. They need us to provide the accountability that will avoid future tragedies and change the culture that allows these deaths. That is why it is time to end Crown immunity in prisons in Scotland and across the UK. I urge Members to support my Bill. Question put and agreed to. Ordered, That Blair McDougall and Martin Rhodes present the Bill. Blair McDougall accordingly presented the Bill. B ill read the First time; to be read a Second time on Friday 12 September , and to be printed (Bill 294 ).